Manager, Field Operations – AB

Njoyn; Alberta; On-site; CAD 80,000 - 110,000; Full time

Job summary

An established industry player seeks a Field Operations Manager to lead their remote team in Alberta. This role is pivotal in managing daily activities related to network build projects and maintenance of both Fibre and Fixed Wireless networks. The ideal candidate will possess strong leadership, organizational, and communication skills, ensuring the team’s success and operational excellence. Responsibilities include outage management, team development, and implementing process improvements. Join a forward-thinking company dedicated to enhancing broadband experiences for rural Canadians, where your contributions will shape the future of connectivity.

Qualifications

• 5+ years of experience in network deployment and management.
• 2+ years of leadership experience managing teams.
• Strong knowledge of Fibre and Fixed Wireless Networks.

Responsibilities

• Coordinate in-field project execution and manage outages.
• Provide after-hours on-call support for emergency services.
• Manage day-to-day maintenance of network infrastructure.

Skills

IP Networking

Team Management

Organizational Skills

Communication Skills

Troubleshooting

Education

Degree/Diploma in a related discipline

Tools

Ceragon

Alpha

Ciena

Cisco

Ericsson

Huawei RAN equipment

Network Monitoring Tools (Cacti)

Job description

We are looking for a Field Operations Manager for the Alberta region, that will be responsible for their remote team’s daily activities by supporting build projects, infrastructure maintenance and emergency repairs on both the Xplore Fibre and fixed wireless network. Excellent team management, organizational and communication skills are necessary. The successful candidate will provide hands-on direction, scheduling, and support for the Field Operations Technicians and resources. This individual will be required to plan maintenance and construction activities as well as handling escalated support requests. This position acts as a prime technical contact to external and internal support groups in the areas of network repair, maintenance, support, construction and safety practices. This role requires knowledge of IP Networking, extensive knowledge & experience of both Fibre & Fixed Wireless Network equipment and deployments. This position reports to the Regional Director of Network Deployment & Field Operations, and will involve both on call support and off-hours work.

Key responsibilities include:

• Support the Network Build program. Coordinate in-field project execution and hot-cut activities. Design and document process improvements. Plan and Implement site enhancements to improve the reliability of the Xplore network.
• Outage Management – Respond appropriately to critical outage events. This includes the coordination, communication, and troubleshooting of events in a timely manner from beginning through resolution. Active support of the infield team, resource coordination and continuous improvement.
• Team management & development, Policy & Best Practice development and field safety.
• Network Maintenance and optimization activities – manage and coordinate day-to-day maintenance and upkeep of the physical infrastructure.
• Provide after hours on-call support for the emergency restoration of services.
• Intermediate understanding of IP networking
• Experience configuring and installing Ceragon, Alpha, Ciena, Cisco, and Ericson or Huawei RAN equipment
• Experience with the construction and maintenance of communication tower sites;
• Experience with network monitoring tools (i.e. Cacti).
• Strong communications skills – written, listening and verbal, presentations etc.
• Strong organizational and time/task management skills

The ideal candidate will possess:

• A minimum of five years related work experience and a degree/diploma from a related discipline. 3-5 years’ experience with network deployment and management.
• Minimum of 2 years’ leadership experience in work group management with direct reports.
• Strong problem solving, organizational, verbal and written communication skills.
• Ability to work both independently and as part of a team, and interact with groups throughout the organization.
• Capable of working on a variety of projects and coordinating multiple priorities.
• Strong knowledge of both Fibre and Fixed Wireless Networks and deployments.
• Strong troubleshooting skills.
• Knowledge of field and construction safety practices.

As a condition of employment and in order to comply with industry related data security standards, this position is subject to the successful completion of a Criminal Background Check. Details will be supplied to applicants as they move through the selection process.

Xplore is committed to creating an accessible environment and will accommodate disabilities during the selection process. Please let your recruiter know during the selection process of any accommodation needs.

Company Overview:

Xplore Inc. isCanada’s fibre, 5G and satellite broadband company for rural living. Xplore is committed to the relentless pursuit of an improved broadband experience for all Canadians. Xplore is building a world-class fibre optic and 5G wireless network to enable innovative broadband services for better every day rural living, for today and future generations.