DIRECTEUR ADJOINT DE MAGASIN

The Home Depot Canada; Bracebridge; On-site; CAD 60,000 - 70,000; Full time

Job summary

The Home Depot Canada in Bracebridge, Canada is seeking a Store Manager-level candidate with minimum 2 years of management experience to lead customer service and drive sales.

You will coach associates, schedule to meet demand, recruit staff for special orders, and ensure store profitability while maintaining safety and daily operations.

Qualifications

• Minimum 2 years of management experience.
• Excellent customer service skills.
• Good communication skills.
• Computer experience is a must.
• Strong analytical and problem solving skills.
• Team player with strong work ethic and attention to detail.

Responsibilities

• Provide the Home Depot shopping experience for Customers (acknowledge customers, meet project needs, resolve complaints, quick and efficient service, keep store stocked).
• Coach associates and Department Supervisors to proactively assist customers.
• Ensure sufficient scheduling to meet customer demand across responsibilities.
• Train associates to provide quality customer service.
• Coordinate store events and communications.
• Recruit and place Sales Associates for special order/install needs.
• Staff specialty areas to meet appointments and demand.
• Set and monitor department sales goals.
• Interview applicants and advise the store manager on hiring.
• Drive store profitability through reporting and trend analysis.
• Develop and communicate store standards for Customer Service.
• Collaborate with Store Manager to drive sales and profitability.
• Lead associates and plan for upcoming events and seasonal changes.
• Ensure daily inspections are completed and safety procedures followed.
• Open/close the store as scheduled and respond to emergencies.
• Communicate store objectives to associates and provide performance feedback.

Skills

Excellent customer service

Communication skills

Computer skills

Analytical skills

Problem solving

Team player

Attention to detail

Confidentiality

Job description

Minimum 2 Years Of Management Experience Excellent customer service skills

Vous aimez aider les autres à réussir et laisser votre marque? Vous éprouvez de la fierté à guider les clients vers les bonnes solutions pour leurs projets? Si, en plus de cela, vous êtes de nature curieuse et souhaitez acquérir de nouvelles connaissances, envisagez de commencer ou de faire progresser votre carrière chez Home Depot.

Position Responsibilities

• Providing the Home Depot shopping experience for Customers (e.g., ensuring that customers are acknowledged, customer project needs are met, complaints are resolved, service is quick and efficient, store is properly stocked)
• Using the racetrack and coaching other Associates and Department Supervisors to use the race track to proactively seek and satisfy Customers
• Ensuring sufficient scheduling to meet customer demand in all areas of responsibility
• Training Associates to provide quality customer service
• Ensuring that store events are appropriately scheduled and communicated
• Ensuring all Special Order/Install Customers are satisfied with their products or services
• Recruiting and placing Sales Associates with the appropriate skills for special order/installs (e.g., technical background, closing and follow-up skills)
• Ensuring specialty areas (e.g., Flooring, Kitchen, Appliance, Millwork & Decor) are adequately staffed to meet both scheduled appointments and immediate customer demand
• Setting departmental sales goals and monitoring them regularly
• Recruiting, interviewing applicants and making recommendations to the store manager about hiring for open positions
• Making recommendations to the store manager about terminations, promotions, demotions, new associates' rate of pay and associates' performance-based pay increases
• Driving productivity on the sales floor (e.g., balancing the number of associates to the customer demand throughout the store)
• Communicating store and Home Depot objectives to associates
• Coaching, training and developing associates by providing both informal (e.g., on-floor coaching) and formal (e.g., written evaluation) job performance-based feedback
• Communicating clear career paths for associates
• Taking appropriate actions to minimize turnover in all customer service areas
• Prepare, lead and utilize the Chalk Talk process to communicate store sales, event and promotional activity (Monthly Playbook) to all store associates with a particular focus on customer Service Associates
• Assess associates training needs as it relates to all aspects of sales and customer service (e.g., product, process knowledge and customer service skills) and implement plans for improvement
• Knowledge of all Home Depot programs and services including ability to communicate these programs and services to customers and associates (e.g., Credit, SF&I, ESPs, Pro Sales and Tool Rental)
• Knowledge of and ability to train sales and inventory reports as they relate to Key Performance Indicators for assigned departments and store
• Maintaining department profitability through report analysis (e.g., VOC & Store Walk reports), identifying trends, defining problems and developing appropriate responses for assigned departments and store
• Developing and communicating store standards for Customer Service to Associates
• Developing strategy with Store Manager and other ASMs in order to drive store sales and profitability
• Leading Associates, and working with peers and Store Manager to anticipate and solve problems and plan for upcoming events, seasonal changes etc.
• Making certain that all daily inspections are completed
• Following up on all safety audit, accident reporting and investigation issues
• Taking an active role in the execution of safety awareness programs
• Verifying deposits, markdowns, deliveries, time slips, refunds, etc.
• Following standard operating procedures to open and close the store when scheduled
• Responding to emergency situations appropriately
• Safety expectations for this role are outlined under The Home Depot Canada Environmental Health & Safety Management system element under "Supervisor".
• Other related duties as assigned by the Store Manager

Experience / Knowledge Required

• Must fulfill minimum time-in-position (1 year)
• Minimum 2 Years Of Management Experience
• Excellent customer service skills
• Good communication skills
• Computer experience is a must
• Strong analytical and problem solving skillsl
• Strong problem solving skills
• Team player
• Strong work ethic, sense of responsibility and attention to detail and confidentiality

The pay range for this position is between $60,000.00 - $70,000.00