Manager, eReferral

Ottawa Hospital; Ottawa; On-site; CAD 93,000 - 113,000; Full time

Benefits offered by this job

Benefits package

Pension plan

Bilingual work environment

Job summary

The Ottawa Hospital is recruiting a Manager to lead the eReferral workstream within the LDG program across Ontario Health East. You will oversee operations, set annual goals, monitor budgets, and ensure service quality while coordinating with regional partners.

You will manage the eReferral team, drive recruitment, coaching, and performance evaluations, and lead adoption across clinical pathways with change management strategies.

Qualifications

• Bachelor’s degree in health administration, information technology, business, or related field.
• Progressive leadership experience in health care or digital health environments.

Responsibilities

• Lead and manage the eReferral workstream of the LDG program, including operational planning and program management, annual goals and objectives, budget monitoring, issues management and service quality.
• Provide leadership and people management for the eReferral team, including recruitment, performance evaluation, coaching, development, and engagement.
• Lead implementation and adoption of eReferral across clinical pathways and partner organizations, including workflow design, onboarding, communications, and change management.
• Build and maintain collaborative relationships with internal and external stakeholders, influencing to consensus with Ontario Health and LDG partners.

Skills

Leadership

Budgeting

Stakeholder engagement

Change management

Analytical thinking

Communication

Education

Undergraduate degree

Master's preferred

Tools

OceanMD

EMR/HIS

Job description

The Ottawa Hospital (TOH) is one of Canada's largest learning and research multi-campus hospitals. With more than 1,400 beds and approximately 17,000 staff, physicians, residents and volunteers, we deliver specialized care to the Eastern Ontario, Western Quebec and Eastern Nunavut regions. At The Ottawa Hospital, we don't just serve our community, we belong to the community. That insight is at the heart of our ambitious plan to reshape the future of healthcare for our community.

From the compassion of our people to the relentless pursuit of new discoveries, The Ottawa Hospital never stops seeking innovative solutions to the most complex health care challenges while continually engaging with the community to support our vision to provide each patient with the kind of care and compassion we would want for our loved ones.

Working together with its research institute, the University of Ottawa, and other partners, the hospital is continually gaining national and international recognition for high-quality patient care, teaching and research, while striving to meet the needs of the culturally diverse community we serve.

Position Information

Group (LDG) Program by ensuring the standards, objectives, and goals of the program are met. Reporting to the Director, the Manager oversees day-to-day program operations, including workplan delivery, commitment to meet business objectives, appropriate resourcing and budgeting and is accountable for the effective and efficient delivery of eReferral services across the Ontario Health East of East region.

The Manager leads a team and is accountable for work assignments, performance evaluation, employee support, and engagement. Working with the team and regional partners, the Manager develops workstream operations and standards of practice for the program, ensures high quality services are delivered, and works with the leadership team to continuously improve operations and the overall stakeholder experience.

The Manager is accountable for expanding eReferral (OceanMD) across multiple clinical pathways and specialty clinics, aligning local delivery with provincial models of care and Ontario Health standards, representing TOH and the LDG progre, hospital, and specialty partners.

Key responsibilities to appear on future job postings:

• Lead and manage the eReferral workstream of the LDG program, including operational planning and program management, annual goals and objectives, budget monitoring, issues management and service quality.
• Provide leadership and people management for the eReferral team, including recruitment, performance evaluation, coaching, development, and engagement.
• Lead implementation and adoption of eReferral across clinical pathways and partner organizations, including workflow design, onboarding, communications, and change management.
• Build and maintain collaborative relationships with internal and external stakeholders, influencing to consensus with Ontario Health and LDG partners.

What you will bring

• 4-year Undergraduate Degree in Health or Business Administration, Health Informatics, Technology, or related field;
• Minimum five (5) years of progressive experience in digital health, health care, or information technology in a relevant professional area;
• Progressive leadership experience, including direct people management, performance management, and team development;
• Experience managing operating budgets and preparing business cases, reports, and presentations for senior leadership and external partners;
• Demonstrated leadership and people management skills, including recruitment, coaching, performance evaluation, and building a positive, engaged team culture;
• Operational and financial management skills, including workplan development, budget monitoring, variance analysis, and resource allocation;
• Advanced stakeholder engagement, negotiation, and communication skills, with the ability to persuade and influence internal and external stakeholders to reach consensus on sensitive or controversial matters;
• Advanced analytical, problem-solving, and quality/process improvement skills, able to operate independently in complex, multi-organization environments.

You will stand out with

• Master's degree in business administration, Health Administration, Health Sciences or Master in Health Informatics;
• Sound technical knowledge of systems including, electronic referral (OceanMD) and/or EMR/HIS, supporting digital interoperability across referral management systems;
• Experience implementing eReferral or interoperability solutions and working with EMR/HIS environments (e.g., OceanMD, Epic, Accuro, PS Suite, etc.).
• Proficiency in English and French oral expression (level 4 - advanced) and comprehension (level 4 - advanced).

The Ottawa Hospital uses a 5-level language proficiency scale to define the required level of language skills in English and in French for positions at the Hospital, and to evaluate job candidate language skills. Language proficiency requirements are based on the nature of the position and the level of interaction with French and English speaking clients. Learn about The Ottawa Hospital's language proficiency levels.

What you can expect from us

The Ottawa Hospital is committed to providing a healthy, safe, and inclusive work environment for everyone. We are driven by our purpose to provide each patient with the world-class care, exceptional service and compassion we would want for our loved ones.

• We offer an attractive and equitable compensation package including a comprehensive benefits package, a Defined Benefit Pension (DBP) plan, and insurance protection.
• We also offer discounts from choice providers on a variety of products and services.

The Ottawa Hospital provides various Health and Wellness resources as well as opportunities for personal and professional development opportunities from our in-house Learning and Leadership Development team to help align your goals with your career objectives.

The Ottawa Hospital is an equal opportunity employer. Upon request, accommodations due to a disability are available throughout the selection process.

This is a temporary position until approximately November 1, 2028

$67.627 - $82.276/hour

Rotation/Shifts

Days, 8-hour shifts.

*For information purposes only - The Hospital reserves the right to change.