Crisis Counsellor

The Ottawa Hospital; Ottawa; On-site; CAD 80,000 - 100,000; Full time

Benefits offered by this job

Comprehensive benefits

Defined Benefit Pension (DBP)

Insurance protection

Employee discounts

Job summary

The Ottawa Hospital in Ottawa, Ontario, is seeking a Mental Health Crisis Intervention professional with a Master’s degree in Psychology or Social Work and active registration with the appropriate college. The role demands 2–5 years of experience in a multidisciplinary mental health setting and strong crisis intervention skills.

You will assess, plan, and implement care, educate clients and families, and collaborate with police and allied health professionals.

Qualifications

• Master's Degree in Psychology or Social Work is required.
• Current registration with the College of Psychologists of Ontario OR Ontario College of Social Workers and Social Service Workers.
• 2–5 years of experience in a multidisciplinary mental health setting.
• Knowledge of crisis intervention approaches for mental health crises.
• Strong verbal and written communication skills; ability to educate and consult with clients, families, police and healthcare professionals.
• Ability to refer and collaborate with community resources and TOH departments.
• Knowledge of relevant legislation; strong clinical judgment; ability to work in emergencies.
• Proficiency with computer-based documentation and reporting.

Responsibilities

• Provide crisis intervention and clinical assessment.
• Educate and consult with clients, families, police partners and allied health professionals.
• Coordinate referrals and collaborate with TOH departments and community partners.
• Maintain thorough documentation and case records.
• Work as part of an interdisciplinary team in emergency situations.
• Deliver in-services and presentations as required.

Skills

Crisis intervention

Verbal communication

Written communication

Education and consultation

Interdisciplinary teamwork

Assessment and planning

Documentation practices

Emergency judgment

Education

Master's Degree in Psychology or Social Work

Tools

Windows-based programs

Job description

About The Ottawa Hospital

The Ottawa Hospital (TOH) is one of Canada's largest learning and research multi-campus hospitals. With more than 1,400 beds and approximately 17,000 staff, physicians, residents and volunteers, we deliver specialized care to the Eastern Ontario, Western Quebec and Eastern Nunavut regions. At The Ottawa Hospital, we don't just serve our community, we belong to the community. That insight is at the heart of our ambitious plan to reshape the future of healthcare for our community.

From the compassion of our people to the relentless pursuit of new discoveries, The Ottawa Hospital never stops seeking innovative solutions to the most complex health care challenges while continually engaging with the community to support our vision to provide each patient with the kind of care and compassion we would want for our loved ones.

Working together with its research institute, the University of Ottawa, and other partners, the hospital is continually gaining national and international recognition for high-quality patient care, teaching and research, while striving to meet the needs of the culturally diverse community we serve.

About The Ottawa Hospital

The Ottawa Hospital (TOH) is one of Canada's largest learning and research multi-campus hospitals. With more than 1,400 beds and approximately 17,000 staff, physicians, residents and volunteers, we deliver specialized care to the Eastern Ontario, Western Quebec and Eastern Nunavut regions. At The Ottawa Hospital, we don't just serve our community, we belong to the community. That insight is at the heart of our ambitious plan to reshape the future of healthcare for our community.

From the compassion of our people to the relentless pursuit of new discoveries, The Ottawa Hospital never stops seeking innovative solutions to the most complex health care challenges while continually engaging with the community to support our vision to provide each patient with the kind of care and compassion we would want for our loved ones.

Working together with its research institute, the University of Ottawa, and other partners, the hospital is continually gaining national and international recognition for high-quality patient care, teaching and research, while striving to meet the needs of the culturally diverse community we serve.

Rotation/Shifts

Days, including weekends, 12 hour shifts.

• For information purposes only - The Hospital reserves the right to change.

Basic Requirements

• Master's Degree in Psychology or Social Work;
• Current registration with the College of Psychologists of Ontario OR current registration with the Ontario College of Social Workers and Social Service Workers;
• Two (2) to five (5) years of experience in a multidisciplinary mental health setting;
• Demonstrated theoretical and practical knowledge of mental illnesses, intervention approaches, especially crisis intervention with persons experiencing a mental health crisis;
• Demonstrated ability to communicate effectively both verbally and in writing;
• Ability to educate and provide consultation to clients/patients, families, police partners and allied healthcare professionals;
• Ability to make effective referrals, reflecting in depth knowledge of community resources and strong collaborative skills in working with TOH departments, police officers and other community partners;
• Demonstrated comprehensive knowledge of relevant legislation;
• Proven ability to assess, plan, prioritize, organize, implement, evaluate and problem solve;
• Proven ability to exercise mature, effective judgment and behaviour in emergency situations and to work as part of an interdisciplinary team;
• Ability to develop, co-ordinate and deliver in-services, presentations;
• Proven ability to be organized and demonstrated excellent documentation practices;
• Proficiency in the use of personal computers, including Windows-based programs;
• Possession of a valid driver's license and access to own automobile;
• Completion of a criminal records check, with results acceptable to the Ottawa Hospital;
• Eligible to work in Canada.

Preferred Qualifications

• Proficiency in English and French oral expression (level 4 - advanced) and comprehension (level 4 - advanced)
• The Ottawa Hospital uses a 5-level language proficiency scale to define the required level of language skills in English and in French for positions at the Hospital, and to evaluate job candidate language skills. Language proficiency requirements are based on the nature of the position and the level of interaction with French and English speaking clients.

Click here for additional information on The Ottawa Hospital's language proficiency levels.

What You Can Expect From Us

The Ottawa Hospital is committed to providing a healthy, safe, and inclusive work environment for everyone. We are driven by our purpose to provide each patient with the world-class care, exceptional service and compassion we would want for our loved ones.

We offer an attractive and equitable compensation package including a comprehensive benefits package, a Defined Benefit Pension (DBP) plan, and insurance protection. We also offer discounts from choice providers on a variety of products and services.

The Ottawa Hospital provides various Health and Wellness resources as well as opportunities for personal and professional development opportunities from our in-house Learning and Leadership Development team to help align your goals with your career objectives.

The Ottawa Hospital is an equal opportunity employer and is committed to providing an inclusive work environment. Candidates are encouraged to request accommodations throughout all stages of the recruitment process. These accommodation requests will be kept confidential. To request an accommodation or if you have any questions regarding accessibility, please contact [e-mail].