Manager, Enterprise IT & Systems

O'Dell HVAC Group; Burlington, Calgary, Montreal; Hybrid; CAD 110,000 - 150,000; Full time

Benefits offered by this job

Competitive Salary

Profit Sharing

Health Spending Account

RRSP Plan

Professional Development

Company-Wide Holiday Shutdown

Summer Fridays

Job summary

O'Dell HVAC Group is seeking a Manager, IT & Systems to lead nationwide IT operations, cybersecurity, and business systems. You will guide teams, manage IT infrastructure, and partner with leaders to drive secure, scalable technology that supports growth.

The role emphasizes strategic planning, hands-on leadership, and collaboration with internal and external partners to optimize technology processes across multiple locations in Canada.

Qualifications

• Post-secondary education in Computer Science or Information Technology or related field.
• Minimum of five years of progressive IT experience, including leading IT operations or teams.
• Strong knowledge of IT infrastructure, networking, cloud tech, and M365 administration.
• Experience with cybersecurity practices, policies, and risk controls.
• Experience managing ERP/CRM platforms and enterprise systems.
• Ability to lead projects, manage competing priorities, and deliver value.
• Experience managing external vendors and technology partners.
• Excellent leadership, communication, and interpersonal skills.
• Problem-solving mindset with proactive tech challenge resolution.
• Experience with technology integrations or acquisitions is a plus.
• French and English bilingualism is an asset.

Responsibilities

• Lead day-to-day IT operations across Canada with reliable support and system performance.
• Coach IT team members, set priorities, and drive professional development.
• Oversee administration, maintenance, and security of networks, servers, cloud platforms, hardware and software.
• Manage Microsoft 365 environments, access controls, and core business tech.
• Develop and maintain IT policies, procedures, and security standards.
• Drive cybersecurity initiatives including risk management and incident response.
• Oversee onboarding/offboarding from IT perspective with proper access and security.
• Manage IT projects such as deployments, upgrades, and expansion.
• Collaborate with leaders to align technology with business needs.
• Support and optimize enterprise apps (ERP, CRM, etc.).
• Manage relationships with external IT vendors and technology partners.
• Oversee asset management, licensing, procurement, and lifecycle planning.
• Identify opportunities for automation and emerging technologies.
• Establish IT service standards and ensure timely issue resolution.
• Support tech integrations and standardization across locations and acquisitions.
• Travel to company offices across Canada as needed.

Skills

IT leadership

Project management

Cybersecurity

Microsoft 365

ERP/CRM

Vendor management

Networking & Cloud

Bilingual ENG/French

Education

Post-secondary education in Computer Science or related field

Tools

Microsoft 365

Job description

Who We Are

O'Dell HVAC Group is a well-established HVAC equipment representative, partnering with engineers, building owners, and contractors throughout Canada. Our success is fueled by our people-first culture, where teamwork, innovation, and professional growth are at the core of everything we do.

Why Work for O'Dell HVAC Group?

At O’Dell HVAC Group, we are committed to a people-first workplace. We offer:

• Competitive Salary & Profit Sharing – We recognize and reward contributions to our success.
• Comprehensive Benefits, Health Spending Account, & RRSP Plan – We invest in your well-being and future.
• Professional Development – We support continuous learning and career growth for all roles.
• Company-Wide Holiday Shutdown – Enjoy paid time off during the holiday season.
• Summer Fridays! – Wrap up early on summer afternoons!

We are seeking a Manager, IT & Systems to join our team. Reporting to the Senior Vice President, Operations and Performance, you will play a key role in leading and overseeing the organization's IT operations, infrastructure, cybersecurity, and business systems across Canada. This role combines strategic planning with hands‑on technical leadership to ensure reliable, secure, and scalable technology solutions that support O'Dell's continued growth. The Manager, IT & Systems will work closely with internal teams, external partners, and leadership to improve technology processes, support business initiatives, and deliver a high-quality IT experience for employees across the organization.

What You'll Be Doing

• Lead and oversee day‑to‑day IT operations, ensuring reliable technical support and system performance across all company locations.
• Manage and support IT team members, including workload prioritization, coaching, performance, and professional development.
• Oversee the administration, maintenance, and security of IT infrastructure, including networks, servers, cloud platforms, hardware, and software.
• Manage Microsoft 365 environments, user access, permissions, and other core business technologies.
• Develop and maintain IT policies, procedures, documentation, and security standards to support consistent operations.
• Lead cybersecurity initiatives, including risk management, access controls, data protection, system monitoring, and incident response.
• Oversee employee onboarding and offboarding processes from an IT perspective, ensuring appropriate equipment, system access, and security controls.
• Manage IT projects, including technology implementations, infrastructure upgrades, office expansions, and system improvements.
• Collaborate with business leaders to understand operational needs and recommend technology solutions that improve efficiency and productivity.
• Support and optimize business applications, including ERP, CRM, and other enterprise systems.
• Manage relationships with external IT vendors, service providers, and technology partners.
• Oversee IT asset management, software licensing, equipment procurement, and technology lifecycle planning.
• Identify opportunities for process improvements, automation, and emerging technologies to support business growth.
• Establish and monitor IT service standards, ensuring technical issues are prioritized and resolved efficiently.
• Support technology integration and standardization across new locations and acquisitions.
• Travel to company office locations across Canada as required to support IT operations and technology initiatives.
• Other responsibilities as assigned.

What You Bring

• Post‑secondary education in Computer Science, Information Technology, Information Systems, or a related field.
• A minimum of five (5) years of progressive IT experience, including experience leading IT operations, projects, or technical teams.
• Strong knowledge of IT infrastructure, networking, cloud technologies, and Microsoft 365 administration.
• Experience implementing and maintaining cybersecurity practices, IT policies, and risk management controls.
• Experience supporting and managing enterprise business systems, including ERP and CRM platforms.
• Demonstrated ability to lead technical projects, manage competing priorities, and deliver solutions that support business objectives.
• Experience managing external vendors, technology partners, and IT service providers.
• Strong leadership, communication, and interpersonal skills, with the ability to support both technical and non‑technical employees.
• Excellent problem‑solving and troubleshooting skills, with a proactive approach to identifying and resolving technology challenges.
• Strong organizational skills and the ability to adapt in a growing, multi‑location organization.
• Experience supporting technology integrations, acquisitions, or organizational growth is considered an asset.
• Familiarity with automation tools, AI solutions, and emerging technologies is considered an asset.
• Bilingualism in French and English is considered an asset, as this role will support teams across all regions of Canada.

Work Location

This is a remote position, with candidates ideally located in or near Burlington, ON, Calgary, AB, or Montréal, QC. While the role offers the flexibility to work remotely, candidates must be available to attend their local O’Dell office as needed for meetings, collaboration, training, and other business requirements.

Use of AI in Our Recruitment Process

At O'Dell HVAC Group, we may use AI-powered tools to support our recruitment process and improve efficiency, allowing our team to focus on what matters the most - getting to know our candidates. While AI may be utilized, all hiring decisions are made by our HR and management teams.

Accessibility Commitment

At O’Dell HVAC Group,we’reall about building a workplace where everyone can thrive.We’recommitted to fostering an inclusive, accessible environment in line with the Accessibility for Ontarians with Disabilities Act (AODA).

If you need accommodations during the hiring process or on the job, please contact us. We believe that accessibilityisn’tjust a requirement;it’spart of creatinga great placeto work for everyone.For any accommodation requests or questions, reach out to Human Resources.

This job posting is for an existing vacancy.