Aftermarket Operations Program Manager

Pratt & Whitney; Longueuil; On-site; CAD 110,000 - 150,000; Full time

Benefits offered by this job

Pension and savings plan with employer

Group insurance program

Opportunities for advancement

Merit or recognition program

Health and wellness program

Recreational and sports club

Nearby daycares

Public transit program and parking

Job summary

Pratt & Whitney Canada is seeking an Aftermarket Operations Program Manager – Engine Clearance & Service Level Management in Longueuil for an on-site, full-time role. You will own end-to-end engine clearance, drive SLA performance, and coordinate across Operations, Spare Parts, Quality, Finance, and Customer Support.

You will lead continuous improvement, manage SLAs, dashboards, and escalations for customers and suppliers, while aligning technical and commercial priorities in a

Responsibilities

• Own end-to-end engine clearance from induction to release.
• Lead daily clearance reviews and remove blockers.
• Prioritize engines based on SLA commitments, AOG impact, and revenue exposure.
• Drive reduction of engine dwell time and backlog.
• Support material recovery plans and expediting of critical parts.
• Coordinate with engineering dispositions and service bulletin embodiment.
• Own compliance to contractual SLAs and develop engine/customer dashboards.
• Lead or support quarterly business reviews and proactive status updates.

Job description

About Pratt & Whitney Canada

Pratt & Whitney Canada (P&W) is a global leader in aerospace innovation, proudly headquartered in Longueuil, Quebec, since 1928. We design and manufacture next-generation aircraft engines that power the world’s largest fleet of business, general aviation, and regional aircraft and helicopters.

For nearly 100 years, our teams have been at the forefront of propulsion technology, pushing boundaries to make flight more efficient and reliable. Our engines support missions that truly matter, from transporting people and essential goods, to enabling emergency medical services, humanitarian operations, and wildfire suppression around the world.

An Employer of Choice

Pratt & Whitney Canada was named one of Canada’s Best Employers for 2026 by Forbes, marking the 11th consecutive year the company has earned this recognition. Pratt & Whitney Canada also ranked #1 employer in the aerospace and defense industry in the country. In addition, our headquarters continues to be recognized among the top employers in the Montreal region. Together, these distinctions reinforce our reputation as an employer of choice in Montreal, across Canada, and around the world.

Why Join The Team?

The Aftermarket Operations Program Manager – Engine Clearance & Service Level Management is responsible for end-to-end ownership of engine return-to-service (RTS) performance, service level agreement (SLA) compliance, and customer operational commitments. This role ensures cross-functional coordination across Operations, Spare parts, Quality, Finance, and Customer Support to ensure timely engine clearance, contractual adherence, and global MRO performance

Ensuring service level alignment across the aftermarket as well as establishing and executing on technical improvements and commercial support initiatives. This role requires excellent collaboration, drive and leadership across multi-functional organizations. Includes driving continuous improvement initiatives and provide leadership to overall organization to optimize aftermarket value stream performance.

The position is full-time, Monday to Friday, with flexible hours in Longueuil, and is exclusively on-site.

What will your day-to-day look like?

Engine Clearance Ownership

• Own end-to-end engine clearance from induction to release.

• Lead daily clearance reviews and remove material, technical, or quality blockers.

• Prioritize engines based on SLA commitments, AOG impact, and revenue exposure.

• Drive reduction of engine dwell time and backlog.

Material & Supply Chain Resolution

• Support material recovery plans for shortage-driven engine holds.

• Support expediting of critical parts and LLPs.

• Support reducing clearance delays caused by supplier or logistics constraints.

• Improve forecast alignment through SIOP integration.

Technical & Engineering Coordination

• Escalate engineering dispositions and repair scheme approvals.

• Ensure configuration compliance and service bulletin embodiment.

• Drive resolution of deviation approvals impacting release timelines.

Service Level Management & SLA Performance

• Own compliance to contractual SLAs (TAT, OTD, AOG response, fill rate).

• Develop engine and customer-level SLA dashboards.

• Lead performance reviews and recovery plans for underperformance.

• Quantify financial exposure related to missed SLAs or performance credits.

• Reduce working capital tied up in WIP engines.

Customer & Commercial Interface

• Serve as operational focal point for key customer escalations.

• Lead or support Quarterly Business Reviews (QBRs).

• Provide proactive engine-level status transparency.

• Align operational priorities with commercial strategy.

This position is part of a French-speaking work environment, it requires a very good knowledge of English to read and understand, on a daily basis, documentation and technical terms that may emanate from international organizations, as well as to write and communicate in English with customers, suppliers or international colleagues.

What do we offer?

• Pension and savings plan with employer contributions

• Group insurance program

• Opportunities for advancement (career progression)

• Merit or recognition program

• Health and wellness program, including virtual health care

• Recreational and sports club

• Nearby daycares

• Transportation accessibility or public transit program and free parking

Working at Pratt & Whitney Canada

The masculine pronoun is used without discrimination and solely for the purpose of making the text easier to read. We will consider applications from all qualified candidates.

At Pratt & Whitney Canada, we combine passion, boldness, and precision to design, manufacture, and maintain the most advanced and reliable aircraft engines in the world. Our work and the quality of our products contribute to the success of our customers, who in turn save lives, support commerce, connect communities, and protect freedoms.

At Pratt & Whitney Canada, you have the opportunity to make a difference every day—just look up. Are you ready to go beyond?