Manager, Customer Programs – New Engine Programs

Pratt & Whitney; Longueuil; On-site; CAD 120,000 - 170,000; Full time

Benefits offered by this job

Pension plan

Group insurance

Career progression

Merit or recognition program

Health and wellness program

Recreational and sports club

Nearby daycares

Transit program and free parking

Job summary

Pratt & Whitney Canada in Longueuil, QC, is seeking a Manager, Customer Programs – New Engine Programs to ensure readiness for entry into service of next‑gen engines. You will coordinate with PMTs, OEMs, and aftermarket teams to secure successful launches and ongoing support.

You will lead a Customer Engineering group, drive mitigation plans, and refine processes for future engine programs, with a strong emphasis on cross‑functional collaboration and customer satisfaction.

Qualifications

• Bachelor’s degree +7 years relevant experience or Master’s +5 years.
• University degree in Aeronautics, Aerospace Engineering, Mechanical or Electrical.
• Strong project management skills.
• Experience managing customer relationships with OEMs and operators.
• Experience in Customer Support, OEM integration, Engine Repair and Overhaul (MRO).
• Willingness to travel occasionally domestically and internationally.
• This position is in a French-speaking environment; strong English reading/writing ability required.

Responsibilities

• Prepare entry into service of a new engine program.
• Participate in PMTs as aftermarket representative.
• Represent the aftermarket organization during coordination meetings with OEM teams.
• Prepare reports, presentations, and communications for senior leadership.
• Support EIS readiness activities across aftermarket modules.
• Support the planning and execution of product campaigns.
• Enhance the Fleet Leader Program with Engineering learnings and independent assessments.
• Ensure technical and operational readiness to support engines entering service.
• Lead a Customer Engineering team and drive mitigations.
• Facilitate PMT meetings and identify opportunities for product and support process improvements.

Skills

Project management

Customer relations

English proficiency

PowerPoint/Excel

Willingness to travel

OEM coordination

Education

Bachelor’s degree in Aeronautics/Aerospace/Mechanical/Electrical

Master’s degree (preferred)

Tools

Enovia

PowerPoint

Excel

Word

Access

Job description

About Pratt & Whitney Canada

Pratt & Whitney Canada (P&WC) is a global leader in aerospace innovation, proudly headquartered in Longueuil, Quebec, since 1928. We design and manufacture next-generation aircraft engines that power the world’s largest fleet of business, general aviation, and regional aircraft and helicopters.

For nearly 100 years, our teams have been at the forefront of propulsion technology, pushing boundaries to make flight more efficient and reliable. Our engines support missions that truly matter, from transporting people and essential goods, to enabling emergency medical services, humanitarian operations, and wildfire suppression around the world.

An Employer of Choice

Pratt & Whitney Canada was named one of Canada’s Best Employers for 2026 by Forbes, marking the 11th consecutive year the company has earned this recognition. Pratt & Whitney Canada also ranked #1 employer in the aerospace and defense industry in the country. In addition, our headquarters continues to be recognized among the top employers in the Montreal region. Together, these distinctions reinforce our reputation as an employer of choice in Montreal, across Canada, and around the world.

Why Join The Team?

The Manager, Customer Programs – New Engine Programs plays a strategic role in preparing and supporting the Entry Into Service (EIS) of Pratt & Whitney Canada’s next-generation engines

As part of the EIS Customer Programs team, the successful candidate will ensure the operational, technical, and organizational readiness required for a successful transition from product development to in-service support. Working closely with multiple business units, this role will ensure customer expectations are exceeded during the entry into service of new products.

The position will lead a Customer Engineering team, identify technical challenges, drive mitigation plans, and contribute to the continuous improvement of support processes to ensure the success of future engine programs.

The position is based at our Longueuil location, from Monday to Friday, with flexible hours and exclusively on-site

What will your day-to-day look like?

• Prepare the entry into service of a new engine program.
• Participate in Program Management Teams (PMT) as the aftermarket representative.
• Represent the aftermarket organization during coordination meetings with OEM teams.
• Prepare reports, presentations, and communications for senior leadership.

Pre Entry Into Service specific tasks

• Support EIS readiness activities across all aftermarket modules.
• Support the planning and execution of product campaigns.
• Enhance the Fleet Leader Program by incorporating Engineering learnings and independent assessments.
• Ensure technical and operational readiness to support engines entering service.

Post Entry Into Service specific tasks

• Participate to the Customer Engineering team responsible for supporting new engine programs.
• Facilitate Escape Meetings, Safety Management System (SMS) reviews, and Service Difficulty Reviews (SDRs) related to new engine programs.
• Actively participate in Program Management Team (PMT) meetings and identify opportunities for product and support process improvements.

What do you need to be successful?

• Bachelor’s degree with more than 7 years of relevant experience OR Master’s degree with more than 5 years of relevant experience.
• University degree in Aeronautics, Aerospace Engineering, Mechanical Engineering, or Electrical Engineering.
• Strong project management skills.
• Experience managing customer relationships (OEMs and operators) with a high level of tact and professionalism.
• Experience in Customer Support, OEM integration, Engine Repair and Overhaul (MRO).
• Strong computer skills, including PowerPoint, Excel, Word, Access, Enovia, or similar tools.
• Willingness to travel occasionally, both internationally and domestically.
• This position is part of a French-speaking work environment, it requires a very good knowledge of English to read and understand, on a daily basis, documentation and technical terms that may emanate from international organizations, as well as to write and communicate in English with customers, suppliers or international colleagues.

What do we offer?

• Pension and savings plan with employer contributions
• Group insurance program
• Opportunities for advancement (career progression)
• Merit or recognition program
• Health and wellness program, including virtual health care
• Recreational and sports club
• Nearby daycares
• Transportation accessibility or public transit program and free parking

Working at Pratt & Whitney Canada

The masculine pronoun is used without discrimination and solely for the purpose of making the text easier to read. We will consider applications from all qualified candidates.

At Pratt & Whitney Canada, we combine passion, boldness, and precision to design, manufacture, and maintain the most advanced and reliable aircraft engines in the world. Our work and the quality of our products contribute to the success of our customers, who in turn save lives, support commerce, connect communities, and protect freedoms.

At Pratt & Whitney Canada, you have the opportunity to make a difference every day—just look up. Are you ready to go beyond?

The selected candidate will be required to complete a criminal background check and any applicable clearances with respect to the handling and transfer of controlled goods. Employment is conditional upon the successful completion of these checks and obtaining the required clearances. Failure to do so will result in the withdrawal of the employment offer.