Co-op Student, Experience Design

WorkSafeBC; Richmond; On-site; CAD 33,000 - 39,000; Full time

Job summary

WorkSafeBC in Richmond invites a Co-op Student in Experience Design to support the Stakeholder Experience Design team within the Experience, Communications, Marketing and Insights department. The role is a full-time, eight-month temporary opportunity starting January 2027, based in the Richmond office five days per week.

You will engage in onboarding, research, journey mapping, and presentation preparation while contributing to projects that improve worker and employer experiences across British

Qualifications

• High level of quality and accuracy
• Excellent organization skills
• Strong written and verbal communication
• Initiative, self-motivation, and ability to work with limited supervision
• Customer experience mindset

Responsibilities

• Provide support for stakeholder experience projects including administration and research tasks
• Conduct primary and secondary research for stakeholder experience
• Assist in designing journey maps and empathy maps
• Prepare PowerPoint reports aligned with WorkSafeBC brand
• Coordinate focus groups and interviews and take notes

Skills

Market research

Customer journeys

Interaction design

Data visualization

Microsoft Office

Education

Undergraduate degree program in Marketing, SIAT, Interaction Design, or Data Visualization

Tools

Microsoft Office

Job description

Overview

We're looking for a Co-op Student, Experience Design to work in the Experience, Communications, Marketing and Insights department to support the Stakeholder Experience Design team.

If you are interested in applying your talents and knowledge and gaining valuable experience to support stakeholder experience, we want to hear from you.

This is an eight-month temporary opportunity starting January 2027.

How you'll make a difference: You'll apply what you've learned in your post-secondary program to help improve the experience for workers and employers across the province who interact with WorkSafeBC.

Where you'll work

We serve the workers and employers across B.C., and we do that best when we're together. It's how we collaborate, learn from one another, and develop our people.

This role is based in our Richmond office five days per week.

Like everything we do, our work model continues to evolve to support those we serve. We remain committed to a work model that strengthens our culture and helps us deliver our best work, while balancing flexibility and a positive employee experience.

What you'll do

On Day 1 in this role, you will get a chance to meet your manager and get acquainted with your team. You will spend time setting up administrative and technological essentials, and completing onboarding tasks, including security and payroll setup.

During your first week you will engage in a comprehensive onboarding program designed to equip you for success. You will be partnering and meeting with your manager and supervisor to discuss your goals and align them with the team's vision. Additionally, you will learn how our department contributes to the overall business strategy and supports the organization's mandate.

Your daily responsibilities include:

• Provide support for new and ongoing stakeholder experience projects which includes administration, project management and research related tasks
• Conduct primary and secondary research in support of stakeholder experience and review research findings to detect and visualize common themes
• Provide input to help impact change across the organization relating to stakeholder experience
• Schedule, coordinate, and take notes during focus groups and interviews
• Help design journey maps and empathy maps
• Assist in the preparation of PowerPoint reports and presentations in alignment with the WorkSafeBC brand
• Provide support for projects which may involve proof reading, quality control or data checks, assistance with participant recruitment, tracking project completions, organizing project folders

Is this a good fit for you?

We're looking for someone who can:

• Demonstrate a high level of quality and accuracy
• Demonstrate effective organization skills
• Demonstrate excellent written and verbal communication skills
• Demonstrate initiative, self-motivation and an ability to work with limited supervision
• Demonstrate a customer experience mindset

Learn more: Hear from past co-op students on what it's like to work here.

Your background and experience

• Currently enrolled in an undergraduate degree program in Marketing, SIAT programs, Interaction Design programs, Data Visualization
• High level of proficiency with Microsoft Office software suite (e.g., Excel, PowerPoint, and Word) is required.
• Experience with interaction design, or marketing or data visualization
• Experience with conducting market research
• Experience with creating and informing customer journeys

Important to know

Before we can finalize any offer of employment, you must:

• Confirm you're legally entitled to work in Canada
• Confirm you're a registered student at a post-secondary institution

Who are we?

At WorkSafeBC, we promote safe and healthy workplaces across British Columbia. We partner with workers and employers to save lives and prevent injury, disease, and disability. When work-related injuries and diseases occur, we provide compensation and support injured workers in their recovery, rehabilitation, and safe return to work. We're honoured to serve the 2.49 million workers and 263,000 registered employers in our province.

What's it like to work at WorkSafeBC?

It's challenging, stimulating, and rewarding. Our positions offer diversity and opportunities for professional growth. Every day, the work we do impacts people and changes lives. What we do is important, and so are the people we do it for.

Our ability to make a difference relies on building a team with a rich variety of skills, knowledge, backgrounds, abilities, and experiences that reflects the diversity of the people we serve. We are committed to fostering a welcoming, inclusive, and supportive work culture where everyone can contribute as their best, authentic self.

Our Benefits

As a member of our team, you'll have access to services and benefits that help you get the most out of work - and life. Along with a competitive salary, your total compensation package includes:

• 4% in lieu of benefits
• 4% in lieu of vacation

Salary: $24.45/hour

Learn more: Discover who we are .