Manager, Educational Development and Digital Learning

University of Ottawa; Ottawa; On-site; CAD 108,000 - 134,000; Full time

Job summary

The University of Ottawa’s Teaching and Learning Support Service seeks an experienced leader to oversee educational development and digital initiatives. You will manage programs, supervise resources, and guide faculty members in adopting innovative teaching practices.

You will translate strategic guidance into actionable plans, coordinate teams across pedagogy and technology, and advance high-quality, accessible learning experiences for a diverse student body.

Qualifications

• Seven years’ relevant experience in educational development, instructional design or teaching in a post-secondary setting.
• Experience in managing a team, resources and projects.
• Advanced knowledge of principles and best practices in teaching and learning.
• Experience in planning and coordinating educational development activities.
• Experience in designing, planning and supervising digital learning initiatives, including in developing courses, education technology projects and multimedia resources.
• Experience in managing pedagogical and multidisciplinary projects, including their planning, coordination and implementation, and in managing multiple projects at once while respecting priorities and meeting deadlines.
• Experience in human resource management, team leadership and conflict resolution.

Responsibilities

• Program and project management: Manages the educational and digital development programs and projects portfolio.
• Educational development: Plans, coordinates and supervises activities related to educational development programs for teaching staff.
• Digital development and instructional design: Plans, coordinates and supervises instructional design, UI/UX design, multimedia production and digital development activities.
• Leadership and collaboration: Provides functional leadership to pedagogical and digital production specialists.
• Human resource management: Recruits, supervises and evaluates employees under their responsibility.
• Pedagogical innovation and artificial intelligence: Monitors emerging trends in university pedagogy, digital learning and AI.
• Management support: Supports the senior manager in planning, reporting and priority execution.

Skills

Educational leadership

Project management

Instructional design

Team leadership

Communication

Education

Graduate degree in education or related field

Tools

Learning Management Systems

Educational technology

Job description

Job Details

Job Type: Employee | Hours per week: 35 | Salary Grade: Non-Union Grade NM1 | Salary Range: $107,503.00 - $134,379.00

Applications must be received BEFORE 2026/09/25.

About the Teaching and Learning Support Service

At the Teaching and Learning Support Service (TLSS), our work in the fields of university education and techno- pedagogy is two-fold: we support the efforts of faculty members so that their teaching methods are more engaging for the student population. Our faculty support allows students to receive a flexible, high-quality education and to benefit from the appropriate use of technology, both of which have a direct impact on the student experience at the University of Ottawa.

Position Purpose

Reporting to the Senior Manager, Educational and Digital Development, oversees the operational management of educational development, instructional design and digital development activities within the Teaching and Learning Support Service (TLSS). In this capacity, the incumbent plans, coordinates and supervises the sector’s projects, programs, training sessions and events to ensure efficient, consistent and high-quality delivery. Working closely with the senior manager, translates strategic guidance into operational action plans, coordinates resources and ensures that the sector’s objectives are met. As a university teaching expert, contributes directly to educational development and instructional design while supporting specialists and stakeholders in fulfilling their mandates.

Responsibilities

• Program and project management: Manages the educational and digital development programs and projects portfolio. Supervises the demand and needs analysis process, resource allocation, progress monitoring and issue resolution in order to deliver high-quality products, optimize resource use, meet deadlines and achieve operational objectives. Helps improve practices, project management processes, reference frameworks and quality standards in educational and digital development.
• Educational development: Plans, coordinates and supervises activities related to educational development programs for teaching staff (e.g., events, conferences, seminars, ceremonies, workshops, training sessions and communities of practice). Serves as a subject matter expert in university teaching by actively designing and leading training sessions, developing pedagogical resources, guiding professors and providing education technology support.
• Digital development and instructional design: Plans, coordinates and supervises instructional design, user interface and user experience (UI/UX) design, multimedia production and digital development activities for projects. Ensures that quality, accessibility and user experience standards are applied. As an instructional designer, contributes directly to the development of online and hybrid courses as well as digital resources.
• Leadership and collaboration: Provides functional leadership to pedagogical and digital production specialists by offering coaching, guidance, mentorship and expert advice when they deliver initiatives and projects. Encourages the sharing of best practices and supports professional development. Collaborates with faculties, administrative units and education technology teams to ensure project and initiative alignment, meet user needs, and foster the adoption of innovative pedagogical practices.
• Human resource management: Recruits, supervises and evaluates employees under their responsibility, and ensures they have the necessary training and tools to perform their work effectively and efficiently. Applies human resource management regulations and procedures.
• Pedagogical innovation and artificial intelligence: Monitors emerging trends in university pedagogy, digital learning, instructional technologies and artificial intelligence to assess opportunities, risks and impact on teaching and learning. Drafts recommendations based on best practices and guides professors and teams in adopting innovative, ethical and tailored solutions that meet institutional needs.
• Management support: Supports the senior manager in operational planning, preparing key files, tracking performance indicators and implementing sector priorities. When the senior manager is absent, ensures operational continuity, represents the sector in interactions with internal partners and fulfils delegated responsibilities.

What you will bring

• Graduate degree in a related field (education, adult education, distance education, etc.) or an equivalent combination of education and work experience.
• Minimum of seven years’ relevant experience in educational development, instructional design or teaching in a post-secondary setting, including at least three years experience in managing a team, resources and projects.
• Advanced knowledge of principles and best practices in teaching and learning.
• Experience in planning and coordinating educational development activities.
• Experience in designing, planning and supervising digital learning initiatives, including in developing courses, education technology projects and multimedia resources.
• Experience in managing pedagogical and multidisciplinary projects, including their planning, coordination and implementation, and in managing multiple projects at once while respecting priorities and meeting deadlines.
• Experience in human resource management, team leadership and conflict resolution.
• Experience in university teaching or in providing pedagogical support to teaching staff.
• Advanced knowledge of learning management systems and of instructional technologies and their integration into teaching, including emerging trends.
• Excellent knowledge of post-secondary operations, governance structures and academic regulations.
• Excellent interpersonal, communication and facilitation skills, with an ability to influence, mobilise and establish collaborative partnerships.
• Knowledge of approaches to change management and continuous improvement.
• Ability to prepare, summarise and present reports, analyses and recommendations to support decision-making.
• Proficiency in English and French, both spoken and written.

Key Competencies at uOttawa

• Planning: Organise in time a series of actions or events in order to realise an objective or a project. Plan and organise own work and priorities in regular daily activities.
• Initiative: Demonstrate creativity and initiative to suggest improvements and encourage positive results. Is proactive and self-starting. Show availability and willingness to go above and beyond whenever it is possible.
• Client Service Orientation: Help or serve others to meet their needs. This implies anticipating and identifying the needs of internal and external clients and finding solutions on how to meet them.
• Teamwork and Cooperation: Cooperate and work well with other members of the team to reach common goal(s). Accept and give constructive feedback. Able to adjust own behaviour to reach the goals of the team.

The University of Ottawa embraces diversity and inclusion in the workplace. We are passionate about our people and committed to employment equity. We foster a culture of respect, teamwork and inclusion, where collaboration, innovation, and creativity fuel our quest for research and teaching excellence.

While all qualified persons are invited to apply, we welcome applications from qualified Indigenous persons, racialised persons, persons with disabilities, women and LGBTQIA2S+ persons.

The University is committed to creating and maintaining an accessible, barrier-free work environment.

The University is also committed to working with applicants with disabilities requesting accommodation during the recruitment, assessment and selection processes.

Applicants with disabilities may contact [e-mail] to communicate the accommodation need.

Canadians and permanent residents will be given priority.

Note: if this is a union position: The hiring process will be governed by the current collective agreement related to the union affiliation noted above; you can click here to find out more.

If this is a front-line position with responsibilities to interact with students, selected candidates must be rated at the Low Advanced proficiency level or higher for both oral comprehension and reading comprehension in their second official language. The rating is determined by a proficiency test designed by the Official Languages and Bilingualism Institute.

Prior to May 1, 2022, the University required all students, faculty, staff, and visitors (including contractors) to be fully vaccinated against Covid-19 as defined in Policy 129 – Covid-19 Vaccination. This policy was suspended effective May 1, 2022 but may be reinstated at any point in the future depending on public health guidelines and the recommendations of experts.

The University of Ottawa is the largest bilingual (English-French) university in the world. Located at the heart of Canada’s capital, we have ready access to the great institutions of our country. Our advances in social sciences, health, engineering, science and the humanities make uOttawa a unique place to learn, grow and excel.

The University of Ottawa aspires to employing a staff that fully represents the diversity of Canada’s population. As a result, it is committed to employment equity principles and aims to provide an inclusive and barrier-free workplace.

The University of Ottawa offers a generous pay and benefits package that includes a competitive salary, a defined benefit pension plan, group insurance coverage and an employee and family assistance program.