Manager, Early Intervention Program - Group Life & Disability Claims

Ontario Teachers Insurance Plan; Waterloo; Hybrid; CAD 60,000 - 100,000; Full time

Job summary

Join a forward-thinking company that prioritizes its people and their well-being. As a Manager for the Early Intervention Program, you'll lead a dedicated team in enhancing claims services while ensuring quality and productivity. This role involves strategic planning, fostering relationships with stakeholders, and driving continuous improvement in service delivery. With a commitment to professional development and a supportive work environment, this position offers an exciting opportunity to make a meaningful impact in the lives of plan members. If you're passionate about disability management and want to grow your career in a dynamic setting, this is the perfect role for you.

Benefits

Rewarding salary and bonuses

100% premium coverage for group benefits

Defined benefit pension plan

100% coverage of continuing education fees

Access to learning resources

Flexible work-from-home options

Opportunities for advancement

Qualifications

• 5+ years in disability/claims management with supervisory experience.
• Strong knowledge of insurance principles and rehabilitation processes.

Responsibilities

• Manage early intervention services and team performance.
• Establish quality standards and improve team operations.

Skills

Verbal communication

Written communication

Time management

Project management

Organizational skills

Knowledge of mental health disorders

Knowledge of insurance principles

Education

University degree in a related subject

Insurance related courses/designations (HIAA, ICA, FLMI, CEBS, CCRC)

Tools

Microsoft Office Suite

Job description

Manager, Early Intervention Program - Group Life & Disability Claims

Group Life & Disability location_on Waterloo, ON

With every job, there’s always the question of “why”. Why join a company? Why be part of their mission? Here, the why is easy. It’s because at some point, we’ve all needed someone there for us.

At the OTIP Group of Companies (OGC), we believe that something special happens when employees feel valued for the work they do, supported as the people they are, and included in the very fabric of the organization: they bring their best to work every day. And that's why we mean it when we say we put our people at the centre of everything we do. Join us as we grow our way into a future that reimagines what it means to deliver meaningful benefits support and service.

Job Description

What You’ll Do:

Reporting to the Director of Claim Services, you’ll be responsible for managing and coordinating the early intervention services provided by the Early Intervention Team. This includes supervising the performance and development of the team and ensuring productivity and quality standards are met. They also assess workflow and operating procedures to devise the most effective methods of accomplishing work to meet established targets and member/client requirements. Finally, The Manager, Early Intervention program GL&DC - also ensures the provision of cost-effective services to plan members and actively engages the team in the disability management process.

The core parts of your role will be to:

1. Apply quality principles and practices to establish a strategic approach and to improve the EI team’s operations and productivity. This includes managing processes to support the organization’s strategic direction and communicating, facilitating and supporting necessary changes for continuous improvement.
2. Ensure medical and rehabilitation vendor resources are used appropriately while monitoring use and costs.
3. Establish strategic initiatives and accomplish financial objectives. This includes gathering pertinent business, financial, service and operations information and forecasting requirements for the annual budget.
4. Provide information to the Director of Claim Services and Vice President of GL&DC, including annual objectives, business opportunities, results, trends and competitive information.
5. Maintain the EI team’s effectiveness by recruiting, selecting and training individuals. Communicate strategies and objectives to team members, and provide employees with the necessary resources to perform individual job responsibilities efficiently.
6. Lead the performance management process by communicating job expectations, and tracking progress and effectiveness of individual activities. This includes determining EI team and individual goals; offering job coaching, training, motivation and support to help employees meet objectives and quality requirements; reviewing progress; and offering feedback, as required.
7. Establish and implement quality and reliability standards and controls. Collaborate with the quality and training team to ensure compliance with departmental expectations and standards. This includes analyzing and resolving quality and service problems, identifying trends, and recommending improvements.
8. Communicate with members, attorneys, physicians, insurers and senior OTIP personnel regarding complex or contentious claims.
9. Prepare and deliver presentations pertaining to the early intervention program and services.
10. Collect, analyze and summarize information for GL&DC management and for reporting purposes. Prepare and present reports pertaining to the cost effectiveness of early intervention for OTIP Group of Companies Long Term Disability plans.
11. Foster an effective working relationship with Client relations Representatives. Act as an official early intervention program spokesperson with school board and union representatives, as required.

Please note this is a hybrid role.

Qualifications

Let’s Talk About You:

This is the unique blend of skills and experience we would love to see in an ideal candidate:

1. A university degree in a related subject or an equivalent accreditation. Insurance related courses/designations in HIAA, ICA, FLMI, CEBS and CCRC are considered an asset.
2. A minimum of five years’ experience in disability/claims/rehabilitation management, including a minimum of two years’ experience in a supervisory role or related senior role.
3. General knowledge of mental health disorder and problems, common physical illnesses and disabilities, personality, functional and vocational assessment tools, cognitive behavioural approaches and the rehabilitation process.
4. Strong knowledge of insurance principles, practices and contracts; underwriting agreements; and long term disability products and claims services.
5. Knowledge of provincial and federal laws pertaining to rehabilitation and employment and union/labour laws.
6. Exceptional verbal and written communication skills and the demonstrated ability to deal effectively with all levels of internal and external stakeholders.
7. Superior time-management, project-management and organizational skills to manage competing priorities.
8. Intermediate knowledge of Microsoft Office Suite applications.
9. The ability to communicate in French is considered an asset.

We also consider your potential.If you know you have what it takes to do the job, but your experience doesn’t exactly match the qualifications above, we encourage you to apply and provide us with more details about why you think you would be a great fit.

Additional Information

Some of the Perks We Offer:

• Rewarding salary and bonuses that truly value your dedication.
• Industry-leading group benefits with 100% premium coverage (excluding LTD) that start on your first day.
• Defined benefit pension plan for a financially confident retirement.
• 100% coverage of approved continuing education and licensing fees (including RIBO courses in Ontario).
• Access to a wealth of learning resources, including LinkedIn Learning for professional development.
• Flexible work-from-home and hybrid options.
• Unlock your potential with opportunities for advancement.

Let’s work together! If you are interested in this opportunity, please apply online.

OTIP and its group of companies strive to create an accessible and inclusive work environment where everyone is treated with respect and dignity. Upon individual request, we will endeavor to remove any barrier to the recruitment and selection processes and provide accommodations for persons with disabilities.

As a business, we protect what matters most to our members. As an employer, we value what matters most in our workplace. Together, this includes fostering a diverse, equitable and inclusive environment for all. We are committed to learning and evolving so we can continue to celebrate what makes us special. You are who you are, and our differences are what make us unique.

We are an equal opportunity employer and encourage applications from all qualified individuals. We thank all applicants for their interest; however, only candidates selected for an interview will be contacted.