Disability case manager

Desjardins Group; Canada; Remote; CAD 60,000 - 90,000; Full time

Job summary

An established industry player is seeking a Disability Case Manager to join their innovative team. In this full-time remote role, you will play a vital part in supporting clients through their disability claims, ensuring they receive the assistance needed for a smooth return to health. Your creativity and collaboration will help build strong relationships and develop strategies that facilitate recovery. With opportunities for career growth in the life and health insurance sector, this position offers a chance to enhance your skills while making a positive impact on people's lives. Join a company that values equity, diversity, and inclusion in the workplace.

Benefits

Competitive Salary and Annual Bonus

4 Weeks of Flexible Vacation

Defined Benefit Pension Plan

Group Insurance Including Telemedicine

Reimbursement of Health and Wellness Expenses

Qualifications

• Minimum of three years of relevant experience in disability claims or healthcare.
• Knowledge of French required for Quebec positions.

Responsibilities

• Develop strategies for insured's recovery and return to work.
• Communicate with parties to understand absences and decisions.
• Approve and adjudicate claims based on policy terms.

Skills

Customer Service

Disability Claims Management

Communication Skills

Relationship Building

Problem-Solving

Education

College Diploma in a Related Field

Job description

remote type: The work arrangement for the position is full-time telework

locations: Montréal, Calgary, Lévis, Toronto

time type: Full time

posted on: Posted 3 Days Ago

job requisition id: R2405976

About the role

At Desjardins Insurance, our mission is to support our members, clients, and partners in the event of a disability claim by providing the support and assistance they need to ensure a lasting return to health, while managing the cost of claims. To achieve this mission, we aim to modernize and simplify our business processes, making interactions with Desjardins straightforward, modern, and human.

As a Disability Case Manager, you will help process life and health insurance claims, promote occupational health, and manage disabilities. Your creativity, curiosity, adaptability, and collaboration will positively impact people's lives and contribute to the financial security of our members and clients. Join our team to develop your knowledge of the insurance industry and enhance your customer service skills, with opportunities for career growth and specialization in the life and health insurance sector.

Key responsibilities

1. Develop strategies and build strong relationships to establish intervention plans that facilitate the insured's recovery and timely return to work.

2. Communicate via phone and mail with various parties to understand the context of absences and communicate decisions to the insured and policyholder.

3. Approve and adjudicate claims, process waivers of premium, establish benefit amounts, determine payable periods, and ensure follow-ups are completed.

4. Prepare documents for the organization’s rehabilitation coordinator for claimant interviews. Review claims with medical consultants and legal department as needed.

5. Process disability claims in accordance with the group insurance contract terms.

What we offer

• Competitive salary and annual bonus
• 4 weeks of flexible vacation starting in the first year
• Defined benefit pension plan providing predictable, stable income throughout retirement
• Group insurance including telemedicine
• Reimbursement of health and wellness expenses and telework equipment

*Benefits apply based on eligibility criteria.

What you bring

• College diploma in a related field
• Minimum of three years of relevant experience (other qualifications and experience may be considered)
• Experience in managing short and long-term disability claims or similar roles in group insurance, or as a healthcare professional
• Knowledge of French required for Quebec positions
• Advanced intermediate proficiency in English due to work requirements and interactions with English-speaking partners, members, or clients

#LI-Remote

Our commitment

We believe in equity, diversity, and inclusion. We are committed to welcoming, respecting, and valuing individuals for who they are, learning from differences, embracing uniqueness, and fostering a positive workplace. We have zero tolerance for discrimination. Our teams should reflect the diversity of the communities we serve.

If accommodations are needed to make the recruitment process or job application more accessible, please let us know. We can provide support at any stage—just ask!

Job Family

Life and health insurance (FG)

About us

Desjardins Group is North America's largest cooperative financial group, with over 52,000 employees. Recognized as one of Canada's top employers by Mediacorp and Forbes, we offer a comprehensive range of financial services, including personal, business, wealth management, life and health insurance, and property and casualty insurance.

Joining Desjardins means being part of an organization that values people first.