Manager, E-21 Operational Resilience

Manulife; Toronto; Hybrid; CAD 80,000 - 146,000; Full time

Job summary

An established industry player is seeking a Manager for E-21 Operational Resilience. This dynamic role involves collaborating with various business units to implement a resiliency framework and improve critical operations. The ideal candidate will possess strong analytical skills and a solid understanding of risk management methodologies. You will have the opportunity to work in a hybrid environment, contributing to a culture of growth and inclusivity while ensuring the organization meets its operational resilience goals. Join a team that values your insights and encourages professional development.

Benefits

Health Insurance

Dental Insurance

Mental Health Support

Vision Insurance

Disability Insurance

Life Insurance

Wellness Programs

Retirement Plans

Generous Paid Time Off

Qualifications

• 5+ years of experience in business processes, risks & controls.
• Ability to build relationships and facilitate risk mitigation.

Responsibilities

• Collaborate with partners to deliver OSFI E-21 Operational Resilience.
• Analyze critical operations and services for improvement.

Skills

Business Process Analysis

Risk Management

Communication Skills

Critical Thinking

Organizational Skills

Education

Bachelor's degree in business or finance

Industry-related certification in operational risk

Job description

Manulife - Manager, E-21 Operational Resilience

Manulife is a leading international financial services provider, dedicated to helping people make decisions easier and lives better. Join us to shape the future you envision—where better can take you anywhere you aspire to go.

The Canada Operations 1st Line Risk & Controls Team is seeking an enthusiastic and organized individual for the role of Manager, E-21 Operational Resilience. This role involves representing Canada Operations in implementing the core components of the OSFI framework. The ideal candidate will be a highly motivated professional with extensive operations experience in areas such as insurance, affinity markets, group benefits, contact centres, or project management. Experience working with business collaborators and/or Risk Management is essential, with a focus on delivering key risk program elements.

The role requires collaboration, facilitation (including workshops and interviews), and strong organizational skills while working with subject matter experts across business and functional areas. Additional collaborators include Global ORM, Technology, Legal, Finance, HR, and Compliance.

Position Responsibilities:

1. Collaborate with business partners to deliver core elements of OSFI E-21 Operational Resilience, establishing and maintaining a resiliency framework.

2. Identify, assess, and improve critical operations and services (COS).

3. Analyze COS, including scope, impact tolerance, end-to-end mapping, failure points, action plans, and testing.

4. Partner with COS owners, the Operational Resilience Office, and related programs to align, implement, and monitor remediation efforts.

5. Navigate cross-functional relationships to address issues, develop strategies, advocate for change, and implement solutions.

Required Qualifications:

• Bachelor's degree in business, finance, or an industry-related certification in operational risk.

• At least 5 years of experience with strong knowledge of business processes, risks & controls, or exposure to business operations and projects incorporating risk management methodologies.

• Ability to build strong relationships with business partners to facilitate process analysis and risk mitigation strategies.

• Excellent verbal and written communication skills, with the ability to convey complex information clearly to all organizational levels, including senior management.

• Highly organized, capable of managing multiple priorities in a fast-paced, cross-functional environment.

• Strong critical thinking and analytical skills, with the ability to articulate business impacts of risks and challenge the status quo appropriately.

• Confidence to ask pertinent questions and flexibility to update conclusions based on new information.

Preferred Qualifications:

• Experience with process flow analysis, failure mode analysis, and control planning.

• Knowledge of insurance, group benefits, affinity markets, or contact centres is advantageous.

• Familiarity with OSFI E-21 guidelines is a plus.

Additional Information:

We offer opportunities for learning and growth, a flexible and inclusive environment, and support in shaping your future. For more about Manulife, visit our story.

Manulife is an Equal Opportunity Employer committed to diversity and inclusion. We ensure fair recruitment and employment practices without discrimination based on race, gender, age, disability, or other protected grounds. For accommodations during the application process, contact [e-mail].

Location & Compensation:

Primary Location: Waterloo, Ontario

Working Arrangement: Hybrid

Salary Range: $80,700 - $145,260 CAD. For roles outside the primary location, contact us for local salary details. Compensation includes potential incentives based on performance.

Benefits:

Comprehensive benefits including health, dental, mental health, vision, disability, life insurance, wellness programs, retirement plans, and generous paid time off.