Manager, District Parts and Service (Montreal)

Mitsubishi Motor Sales of Canada, Inc.; Montreal; On-site; CAD 70,000 - 110,000; Full time

Job summary

A leading automotive company seeks a District Parts and Service Manager in Montreal. The role requires strong automotive Fixed Operations experience and mandates bilingual communication in English and French. Responsibilities include achieving KPI targets, guiding dealerships, and improving customer satisfaction. The ideal candidate has operational insight and a valid driver's license. This full-time position offers a salary between CA$70,000 and CA$110,000 and involves domestic travel.

Qualifications

• Five years of professional level automotive Fixed Operations experience at the dealer or OEM level is an asset.
• Ability to communicate in both English and French is mandatory.
• Current valid driver's license and MMSCAN approved driving record required.

Responsibilities

• Attain dealer KPI targets including parts and accessory sales.
• Monitor dealers for adherence to policies and procedures.
• Provide operational improvement recommendations to dealers.

Skills

Automotive Fixed Operations experience

Bilingual in English and French

Customer satisfaction improvement

Job description

Manager, District Parts and Service (Montreal)

Direct message the job poster from Mitsubishi Motor Sales of Canada, Inc.

Mitsubishi Motor Sales of Canada, Inc. is an equal opportunity employer fostering an inclusive, accessible environment. We are committed to building an environment where all employees and customers feel valued, respected, and supported. Mitsubishi Motor Sales of Canada, Inc. will support applicants requiring accommodation during the recruitment process.

All employees are required to espouse MMSCAN’s company values, MMC WAY, and conduct themselves accordingly:

• Think of Our Customers First; Strengthen Trust
• Welcome All Facts; Share Difficult News First
• Conduct and Challenge Yourself Professionally
• and Respect All; Work as Part of a Broader Team

Purpose

The District Parts and Service Manager (hereafter referred to as DPSM) will act in a business consultant capacity to assist MMSCAN dealers in selling and servicing Mitsubishi vehicles parts and accessories. They will assist in implementing programs, policies, and procedures in the aftersales areas, while providing their customers with a superior ownership experience while yielding profitable operations for the dealer and develop a long-term relationship with dealers within the assigned district.

Responsibilities

• Attain territory dealer KPI targets, including but not limited to parts, accessory, and dropship targets.
• Regularly contact/visit dealerships to communicate, implement, and administer Aftersales Department programs, policies, and procedures with dealers including attainment of objectives and adherence to the dealer agreement.
• Monitor and provide guidance to dealers in regards to adherence with policies and procedures, and participation in parts sales, parts inventory control, service training, warranty administration, consumer relations, customer satisfaction, etc.
• Provide recommendations for operational improvements to Dealer and dealership managers which maximize and increase customer satisfaction, operational effectiveness, market penetration, and dealer parts and service target attainment and profitability.
• Provide automotive technical guidance/recommendations to dealership service personnel.
• Process, resolve, and close customer inquiries with the assistance of various MMSCAN departments.
• Confer, consult, and collaborate with Aftersales key stakeholders in the achievement of common KPIs.
• Provide detailed accounts of dealer contacts and other significant interactions using the dealer contact report mechanism in TSi (or equivalent), including Action items that support objectives and corrective actions as required.
• Assist with creating, coordinating, and hosting dealer communication meetings.
• Perform other duties as assigned or required.

Requirements and Skills

• Five years of professional level automotive Fixed Operations experience at the dealer or OEM level is an asset.
• Ability to communicate in both English and French (Mandatory)
• Current valid driver's license and MMSCAN approved driving record.
• Domestic travel is required.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

• Management, Customer Service, and Sales
• Industries: Automation Machinery Manufacturing and Industrial Machinery Manufacturing

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Montreal, Quebec, Canada CA$70,000.00-CA$110,000.00 1 day ago