Dispatcher

The Ottawa Hospital; Ottawa; On-site; CAD 52,000 - 64,000; Full time

Job summary

The Ottawa Hospital is seeking a dispatch professional for a corporate position based at the Civic campus. The role supports 24/7 operations with 12-hour shifts including days, evenings, nights, weekends and holidays.

Candidates should have a one-year college diploma and at least three years of dispatch experience in security or law enforcement, plus strong data entry and MS Office skills. English and French are preferred, and you must be eligible to work in Canada.

Qualifications

• One-year college diploma required.
• Three years of dispatch experience in security or law enforcement or related role.
• Strong data entry and keyboard skills; 4000 kph capacity.

Skills

Typing speed 45 WPM

Data entry accuracy

MS Office skills

Strong communication

Team player

Education

One-year college diploma

Emergency Services Fundamentals diploma

Emergency and Call Centre Communications diploma

Tools

Perspective dispatch software

MS Word, Excel, Access

Job description

About The Ottawa Hospital

The Ottawa Hospital (TOH) is one of Canada's largest learning and research multi-campus hospitals. With more than 1,400 beds and approximately 17,000 staff, physicians, residents and volunteers, we deliver specialized care to the Eastern Ontario, Western Quebec and Eastern Nunavut regions. At The Ottawa Hospital, we don't just serve our community, we belong to the community. That insight is at the heart of our ambitious plan to reshape the future of healthcare for our community.

Position Information

This is a corporate positon with campus base at the Civic.

Rotation/Shifts

Days, evenings and nights, including weekends and holiday, 12 hours shift.

• One-year college diploma;
• Three (3) years of dispatch experience in a Security or Law Enforcement capacity, or a relevant position;
• Well-developed keyboarding skills with a minimum speed of 45 words per minute (WPM);
• Data entry 4000 kph;
• Experience in customer service;
• Experience with MS Office, Word, Access & Excel;
• Knowledge of dispatch programs such as Perspective or other dispatching software;
• Knowledge of guidelines for emergency situations;
• Knowledge of communication equipment;
• Strong communication skills, spoken and written, with ability to understand and carry out oral/written instructions and procedures;
• Excellent interpersonal skills and the ability to work collaboratively with all members of the security and TOH team;
• Team player who can also work independently;
• Ability to establish and maintain cooperative working relationships;
• Ability to work effectively in a team environment within a 24/7-shift operation;
• Punctual, reliable and dependable;
• Must be available to work shift work (rotation of days, nights, weekends & holidays);
• Strong multi-tasking skills used to organize and prioritize numerous simultaneous calls;
• Ability to work under pressure; able to think, speak, multitask, and act clearly and efficiently in emergency situations;
• Strong cognitive and psychomotor skills in the areas of reading, spelling, speech, written communication, listening and basic computer skills;
• Ability to react quickly, logically, efficiently, and calmly in emergency situations with a strong interpersonal, decision making and problem-solving skills;
• Sound judgment and critical thinking skills;
• Good computer skills utilizing Microsoft Word, Excel, and Access;
• Able to manage a two-way radio dispatch equipment, telephone and operate standard office equipment;
• Must be eligible to work in Canada

Preferred Qualifications

• Hands on experience with radio dispatch equipment;
• One-year college diploma in Emergency and Call Centre Communications, Emergency Services Fundamentals, or a related program
• Experience working with public safety and emergency services (such as Fire or Police Services);
• Security License;
• Proficiency in English and French ¿ oral expression (advanced level) and comprehension (advanced level).

What You Can Expect From Us

The Ottawa Hospital is committed to providing a healthy, safe, and inclusive work environment for everyone. We are driven by our purpose to provide each patient with the world-class care, exceptional service and compassion we would want for our loved ones.

We offer an attractive and equitable compensation package including a comprehensive benefits package, a Defined Benefit Pension (DBP) plan, and insurance protection. We also offer discounts from choice providers on a variety of products and services.

The Ottawa Hospital provides various Health and Wellness resources as well as opportunities for personal and professional development opportunities from our in-house Learning and Leadership Development team to help align your goals with your career objectives.

The Ottawa Hospital is an equal opportunity employer and is committed to providing an inclusive work environment. Candidates are encouraged to request accommodations throughout all stages of the recruitment process. These accommodation requests will be kept confidential. To request an accommodation or if you have any questions regarding accessibility, please contact [e-mail].