Manager, Customer Strategy, Solutions & Pricing

ENMAX; Calgary; Hybrid; CAD 90,000 - 120,000; Full time

Job summary

A leading company in Alberta is seeking a Manager of Customer Strategy, Solutions, and Pricing to enhance profitability and oversee pricing strategies. This role involves collaboration across departments to align product and customer management initiatives, ensuring effective market strategies and customer satisfaction.

Benefits

Comprehensive flexible benefits program

Free onsite fitness facility

Onsite childcare centre

Free parking

Qualifications

• 10 years of experience in customer base management, retention, and/or P&L ownership role.
• Strong commodity knowledge in Alberta electricity and gas industry.

Responsibilities

• Develops revenue-optimizing strategies for the Retail Mass Market portfolio.
• Leads the strategy for rate changes and new products for competitive mass market.
• Acts as a liaison between teams to ensure cohesive go-to-market strategies.

Skills

Customer Centric Approach

Stakeholder Management

Team Collaboration

Effective Communication

Continuous Improvement Mindset

Results-Oriented

Education

University degree in Marketing, Communications, Commerce or a related field

Job description

Current ENMAX employees are encouraged to apply through their internal Workday access.

Posted: May 16, 2025 Closing Date:May 26, 2025 Position Type: Permanent Management Professional (MP)

ENMAX Values – Safety, Integrity, Accountability, Service, Teamwork, Agility, Innovation

The Manager of Customer Strategy, Solutions, and Pricing develops revenue-optimizing strategies for the Retail Mass Market portfolio. This role ensures the profitability of the Easymax portfolio, overseeing pricing, acquisition targeting strategy, customer base management and retention initiatives, and competitive market trend monitoring.

This position plays a key role in the strategic alignment and execution of product and customer management initiatives, coordinating efforts between Digital, Customer Care, Marketing, and Project Delivery teams for cohesive go-to-market strategies.

Major Responsibilities:

• Manages the long-term health and viability of ENMAX Energy’s Competitive Mass Market revenue and product portfolio. Leads the strategy for rate changes as well as new products and services that benefit the competitive mass market customer base.

• Proactively identifies and champions opportunities to increase profitability, contribute to growth, achieve operational efficiencies and/or add to ENMAX Energy’s overall value proposition.

• Leverage cross functional subject matter expertise to deliberate proposed solutions, gain insight, feedback and buy-in.

• Facilitates commodity pricing and customer base management strategies through collaboration and partnerships with Retail Analytics and other key stakeholders. Provides necessary assumptions for financial modelling and effectively communicates the strategy with key stakeholders, ensuring alignment and transparency in strategy development.

• Acts as a liaison between Project Delivery, Digital, Customer Care, and Marketing teams to ensure cohesive and effective go-to-market strategies. Actively leads cross-functional work groups to develop and improve policies, processes, and systems that impact the customer experience and our product and marketing business objectives.

• Leads a dynamic team of specialists to develop strategic solutions from scratch, solve challenges for customers, assess product market fit, and evaluate profitability. Identifies and enables key technology opportunities to assist in better understanding the needs of customers and enhances customer interaction.

• Efficiently collaborates with the Marketing team to ensure that advertising and go-to-market activities are aligned with business objectives. Partners with the Retail Analytics team to deliver regular communication on product performance, forecasting assumptions, reporting success and challenges, and adjusting the pricing and product roadmap as needed.

• Drives a culture of innovation and executional certainty for the team; clearly communicates objectives, ensures product plans meet deliverables, and fosters alignment with other business units.

• Retains an engaged, skilled, and effective Customer Strategy team. Facilitates employee development through coaching and training opportunities, career planning, and performance development tracking. Fosters a culture of innovation and executional certainty, clearly communicating objectives, and ensuring product plans meet deliverables.

Education Required:

• University degree in Marketing, Communications, Commerce or a related field

Qualifications & Experience:

• 10 years of experience in customer base management, retention, and/or a P&L ownership role, preferably in the retail energy industry

• Strong commodity knowledge in Alberta electricity and gas industry

• Previous product management and sales experience. Expertise in developing and implementing effective product innovation initiatives.

• Financial modelling and business case development. Strong analytical skills and superior attention to detail.

• Understand the phases of project delivery, including planning, implementation, and monitoring.

• Excellent ability to build and cultivate relationships with go-to-market and shared services teams (Customer Care, Marketing, Project Management Office, Digital, Finance, Risk)

• Experience leading and motivating direct reports

Competencies:

• Customer Centric Approach: Always considering the end user or customer experience when making decisions and proposing solutions.

• Stakeholder Management: Efficiently collaborate and manage both internal and external stakeholders, ensuring effective communication and management expectations.

• Team Collaboration: Ability to work well in cross-functional teams, fostering a collaborative environment and achieving common objectives.

• Effective Communication: Ability to articulate complex technical and business-related issues clearly and effectively to both technical and non-technical stakeholders.

• Continuous Improvement Mindset: Always looking for ways to optimize and improve processes, systems, and results.

• Results-Oriented: A focus on achieving goals and delivering accountabilities.

Did we mention the ENMAX Advantage?

We offer competitive compensation including a comprehensive flexible benefits program, non-downtown location that includes great building amenities such as free onsite fitness facility with programming geared to employee’s needs, onsite childcare centre (upon availability, offered from our ENMAX Place location 141 – 50 Ave. SE), free parking and much more. If you share our values and would like to make a difference with your career, join the team and see where the ENMAX possibilities can take you.

Location: This role will be part of our hybrid (home and office) workforce with office workspace located at ENMAX Place (141 - 50th Avenue SE, Calgary, AB). You will work from home on Mondays and Fridays and in the office on Tuesdays, Wednesdays, and Thursdays.

Note:

• If we can provide an accommodation or adjustment to make the process more accessible for you, please let us know. ENMAX welcomes all qualified applicants to apply and is committed to a safe and respectful workplace. It is our aim to have a workplace which is inclusive and values safety, diversity, personal integrity, respect for individual differences, and encourages ownership and accountability for our actions.

• Every ENMAX employee is responsible to take reasonable care to protect the health and safety of themselves, of all other workers, and of the public. Each employee must become familiar with safety procedures and rules applicable to their job and are required to follow themwhile working at ENMAX.

• Must be legal to work in Canada and requires the successful completion of a criminal background check. Two pieces of valid Government issued ID will be required.

In the spirit of reconciliation, we respectfully acknowledge that we live and work on the traditional lands of Indigenous Peoples. ENMAX headquarters is in Calgary, Alberta, the traditional territory of the Blackfoot Confederacy, comprised of the Siksika, Kainai, Piikani, and Amskapi Piikuni Nations; the Tsuut’ina Nation; and the îyârhe Nakoda Nations of Chiniki, Bearspaw, and Goodstoney, and home to the Métis Nation of Alberta, as well as many diverse Indigenous people who have made the city their home. We are committed to strengthening relationships with Indigenous Nations and peoples in all communities where we operate, through respect and collaboration.

Please visitourcareers page to learn more about other opportunities at ENMAX Corporation.

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