Manager, Customer Strategy, Solutions & Pricing

ENMAX; Calgary; Hybrid; CAD 90,000 - 120,000; Full time

Job summary

A leading energy provider in Calgary is seeking a Manager for Customer Strategy, Solutions & Pricing. The role focuses on developing revenue-optimizing strategies, overseeing pricing and customer management initiatives, and collaborating across teams to enhance profitability and customer experience. This hybrid position offers competitive compensation and values innovation, safety, and teamwork.

Benefits

Competitive compensation

Flexible benefits

Onsite amenities

Hybrid work environment

Qualifications

• 10 years in customer management, retention, or P&L ownership, preferably in retail energy.
• Strong knowledge of Alberta electricity and gas markets.

Responsibilities

• Manage the long-term health of ENMAX Energy’s revenue and product portfolio.
• Identify and champion opportunities to increase profitability.
• Lead a team of specialists to develop solutions and solve customer challenges.

Skills

Customer-centric decision making

Stakeholder management

Team collaboration

Effective communication

Continuous improvement mindset

Results-oriented focus

Education

University degree in Marketing

University degree in Communications

University degree in Commerce

Job description

Manager, Customer Strategy, Solutions & Pricing

Join to apply for the Manager, Customer Strategy, Solutions & Pricing role at ENMAX.

Posted: May 16, 2025
Closing Date: May 26, 2025
Position Type: Permanent
Management Professional (MP)

ENMAX Values: Safety, Integrity, Accountability, Service, Teamwork, Agility, Innovation

The Manager of Customer Strategy, Solutions, and Pricing develops revenue-optimizing strategies for the Retail Mass Market portfolio. This role ensures the profitability of the Easymax portfolio, overseeing pricing, acquisition targeting strategy, customer base management, retention initiatives, and market trend monitoring.

This position plays a key role in aligning and executing product and customer management initiatives, coordinating efforts between Digital, Customer Care, Marketing, and Project Delivery teams for cohesive go-to-market strategies.

Major Responsibilities

• Manage the long-term health of ENMAX Energy’s revenue and product portfolio in the Competitive Mass Market. Lead strategies for rate changes, new products, and services benefiting the market.
• Identify and champion opportunities to increase profitability, contribute to growth, improve operational efficiencies, and enhance ENMAX Energy’s value proposition.
• Leverage cross-functional expertise to develop solutions, gain insights, and secure buy-in.
• Collaborate with Retail Analytics and other stakeholders on commodity pricing and customer management strategies. Provide assumptions for financial modeling and communicate strategies clearly to ensure alignment.
• Coordinate between Project Delivery, Digital, Customer Care, and Marketing to ensure effective go-to-market strategies. Lead cross-functional groups to improve policies, processes, and systems impacting customer experience and business objectives.
• Lead a team of specialists to develop solutions, solve customer challenges, assess product-market fit, and evaluate profitability. Identify technology opportunities to better understand customer needs and improve interactions.
• Work with Marketing to align advertising and market activities with business goals. Partner with Retail Analytics to monitor product performance and adjust strategies as needed.
• Promote a culture of innovation, clear communication, and alignment across teams.
• Retain and develop a skilled Customer Strategy team through coaching, training, and performance management.

Education Required

• University degree in Marketing, Communications, Commerce, or related field.

Qualifications & Experience

• 10 years in customer management, retention, or P&L ownership, preferably in retail energy.
• Strong knowledge of Alberta electricity and gas markets.
• Experience in product management, sales, and innovation initiatives.
• Financial modeling and business case development skills.
• Understanding of project delivery phases.
• Ability to build relationships with various teams and stakeholders.
• Leadership experience with direct reports.

Core Competencies

• Customer-centric decision making.
• Stakeholder management.
• Team collaboration.
• Effective communication.
• Continuous improvement mindset.
• Results-oriented focus.

Additional Benefits

Competitive compensation, flexible benefits, onsite amenities, and a hybrid work environment. ENMAX values safety, diversity, and inclusion, and is committed to a respectful workplace.

Work Location

Hybrid role based at ENMAX Place, Calgary, AB, with work-from-home on Mondays and Fridays.

Other Information

• Accommodation available upon request.
• Must be legally eligible to work in Canada and pass a criminal background check.

We acknowledge the traditional lands of Indigenous Peoples and are committed to respectful relationships and reconciliation.