Manager, Customer Planning

Tevapharm; Toronto; Hybrid; CAD 90,000 - 120,000; Full time

Job summary

A leading pharmaceutical company in Toronto seeks a Manager Customer Planning to drive customer-centric planning strategies. The role involves collaboration across teams to enhance forecasting and inventory management while leading a team of analysts. Ideal candidates will have a strong background in demand planning, with a proven track record in the pharmaceutical industry.

Qualifications

• Minimum 5 years of experience in demand planning or supply chain management.
• Proven leadership experience and ability to influence cross-functional teams.
• Professional certifications (APICS CPIM/CSCP, SCMP, or PMP) are advantageous.

Responsibilities

• Lead the customer planning function ensuring accurate and timely forecasts.
• Collaborate with cross-functional teams to optimize demand forecasts and inventory management.
• Drive continuous improvement through data analysis and stakeholder feedback.

Skills

Analytical mindset

Strategic thinking

Collaboration

Communication

Problem-solving

Organizational skills

Education

Bachelor’s degree in business administration, Supply Chain Management, Economics, or Engineering

Master’s degree (MBA or equivalent)

Tools

SAP/APO

Oracle

Job description

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Together, we’re on a mission to make good health more affordable and accessible, to help millions around the world enjoy healthier lives. It’s a mission that bonds our people across nearly 60 countries and a rich, diverse variety of nationalities and backgrounds. Working here means working with the world’s leading manufacturer of generic medicines, and the proud producer of many of the products on the World Health Organization’s Essential Medicines List. Today, at least 200 million people around the world take one of our medicines every single day. An amazing number, but we’re always looking for new ways to continue making a difference, and new people to make a difference with.

The opportunity

Manager Customer Planning
Scarborough, Ontario
Hybrid

Reporting to the Associate Director, Gx Commercial Operations and Analytics, the Manager Customer Planning at Teva Canada, will lead the development and execution of customer-centric planning strategies that align with business objectives and drive operational excellence. This role requires a strong analytical mindset, strategic thinking, and the ability to collaborate cross-functionally to optimize demand forecasts, inventory management, and customer satisfaction.

How you’ll spend your day

• Lead the customer planning function, ensuring accurate and timely forecasts that support Teva Canada’s commercial and supply chain objectives.
• Collaborate with Sales, Marketing, Supply Chain, Finance, and Market Access teams to integrate market intelligence, customer insights, and product strategies into the customer planning process.
• Oversee the execution of changes to sales plans and forecasts based on insights from Demand Planning, Customer Planning and Sales & Operations Planning (S&OP) meetings.
• Drive continuous improvement in forecast accuracy and planning processes through data analysis, stakeholder feedback, and best practices.
• Manage Product lifecycle forecasts, including new product introductions, obsolescence planning, and scenario modeling.
• Lead the development of allocation strategies during constrained supply situations to balance profitability, customer service, and long-term business goals.
• Chair customer collaboration meetings to communicate recovery timelines, backorder updates, and product availability plans.
• Provide oversight of inventory planning for strategic and private label accounts, ensuring optimal stock levels and service performance.
• Support commercial teams with insights and reporting on forecast performance, aged inventory, and customer-specific trends.
• Manage claims and disputes budgets, collaborate effectively with Finance and External stakeholders.
• Ensure compliance with internal procedures and maintain documentation related to customer planning processes.
• Mentor and develop a team of analysts or coordinators, fostering a culture of accountability, collaboration, and innovation.
• All other duties as assigned.

Your experience and qualifications

• A bachelor’s degree in business administration, Supply Chain Management, Economics, Engineering, or a related field is required.Master’s degree (MBA or equivalent) is considered a strong asset.
• Professional certifications such as APICS CPIM/CSCP, SCMP, or PMP are advantageous.
• Minimum 5 years of experience in demand planning, customer planning, or supply chain management, preferably within the pharmaceutical or healthcare industry. Preferred:5–7 years of progressive experience in demand planning, customer planning, or supply chain management, with at least 2 years in a leadership or managerial role.
• Experience with forecasting tools and ERP systems such as SAP/APO, Oracle, or similar platforms.
• Familiarity with IMS Brogan or IQVIA data and its application in market analysis and forecasting.
  Word, Excel, PowerPoint, Outlook
• Proven leadership experience with the ability to influence cross-functional teams and drive strategic initiatives.
• Strong understanding of forecasting methodologies, inventory management, and S&OP processes.
• Excellent communication, problem-solving, and organizational skills.

Already Working @TEVA?

If you are a current Teva employee, please apply using the internal career site available on "Employee Central". By doing so, your application will be treated with priority. You will also be able to see opportunities that are open exclusively to Teva employees. Use the following link to search and apply: Internal Career Site

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Teva’s Equal Employment Opportunity Commitment

Teva Pharmaceuticals is committed to equal opportunity in employment. It is Teva's global policy that equal employment opportunity be provided without regard to age, race, creed, color, religion, sex, disability, pregnancy, medical condition, sexual orientation, gender identity or expression, ancestry, veteran status, national or ethnic origin or any other legally recognized status entitled to protection under applicable laws. We are committed to a diverse and inclusive workplace for all. If you are contacted for a job opportunity, please advise us of any accommodations needed to support you throughout the recruitment and selection process. All accommodation information provided will be treated as confidential and used only for the purpose of providing an accessible candidate experience.