Manager, Corporate Claims – Waterloo, Ontario

Heartland Farm Mutual Inc.; Waterloo; On-site; CAD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a dynamic Manager for Corporate Claims to lead strategic initiatives and enhance claims handling processes. In this pivotal role, you will develop and implement a vision that aligns with organizational goals, oversee vendor partnerships, and ensure optimal performance across all claims operations. Your leadership will foster a culture of accountability and innovation, while your analytical skills will drive continuous improvement and strategic insights. Join a team that values your contributions and is committed to making a meaningful impact in the insurance sector.

Qualifications

• Proven experience in managing corporate claims and vendor partnerships.
• Strong analytical skills for performance evaluation and reporting.

Responsibilities

• Develop and implement a strategic vision for Corporate Claims.
• Monitor vendor performance and ensure alignment with corporate objectives.
• Lead high-impact corporate Claims projects and manage risks.

Skills

Strategic Vision Development

Claims Handling Procedures

Vendor Management

Performance Monitoring

Negotiation Skills

Reporting and Analytics

Risk Management

Coaching and Mentoring

Education

Bachelor's Degree in Business or Related Field

Professional Designation in Insurance (e.g., CIP)

Job description

Located in Ontario and Nova Scotia, Heartland Mutual Insurance strives to be the Best Mutual. Our team of talented and dedicated professionals challenge the norm and strive to be extraordinary. It’s all about fulfilling our promise with a personal approach. With our team, you’ll bring this purpose to life every day by living our values, being open to change, and pursuing your career aspirations.

Heartland Mutual Insurance has an excellent opportunity in our Claims Department for a Manager, Corporate Claims.

What you will do…

• Develop, communicate, and implement a strategic vision for Corporate Claims, aligning with organizational goals and objectives.
• Define and enforce standardized claims handling procedures, policies, performance benchmarks, and best practices across all lines of business.
• Provide strategic oversight and direction to the Manager, Vendor Partnerships, ensuring vendor strategies are aligned with corporate objectives.
• Monitor and evaluate vendor performance, ensuring continuous improvement and optimal outcomes in leakage control, cost management, and CAT readiness.
• Collaborate on complex vendor negotiations and agreements to secure favorable terms.
• Establish and oversee comprehensive corporate claims reporting systems to deliver insights and analytics to leadership and stakeholders.
• Continuously evaluate claims performance and initiate strategic improvements.
• Ensure detailed, transparent reporting to stakeholders.
• Provide strategic claims insights and support to other internal teams, aligning Claims initiatives with broader corporate risk management and profitability objectives.
• Coach, mentor, and develop direct reports and Claims leaders.
• Collaboratively identify training opportunities for Claims staff.
• Cultivate a high-performance culture characterized by accountability, collaboration, innovation, and continuous learning.
• Effectively lead and oversee high-impact corporate Claims projects.
• Proactively identify, mitigate, and manage risks and barriers to successful project execution.

Intrigued? We can’t wait to hear from you!

If you have the qualifications we are seeking and would thrive in a work environment where you are valued and respected, please apply on the company website. Accommodations are available on request for candidates taking part in all aspects of the selection process.

A Place Where YOU Can Make a Difference! Proudly Canadian. Mutually Owned.