Training & Compliance Manager

Metro Supply Chain Group; Mississauga; On-site; CAD 70,000 - 90,000; Full time

Job summary

Metro Supply Chain Group is seeking a Manager for Compliance & Network Standardization in Mississauga. This pivotal role involves leading efforts in operational compliance, creating workflows, and managing documentation while working closely with transportation operations to enhance service efficiency. The ideal candidate should be bilingual and possess strong managerial skills, alongside experience in training and supply chain operations.

Benefits

Medical, dental, and vision coverage

Life and disability insurance

Wellness programs

Retirement Savings Program with a company match

Employee Appreciation Day

Company sponsored social events

Community volunteering

Qualifications

• 3-5 years managerial experience in transportation or supply chain.
• Experience in creating training programs and documentation.
• Strong understanding of business administration and logistics.

Responsibilities

• Lead the creation and standardization of operational processes.
• Coordinate work priorities and ensure project deadlines are met.
• Provide training across various levels of Operations.

Skills

Bilingual-French/English

Training

Project Coordination

Analysis and Reporting

Understanding of Supply Chain

Education

University or College related designation

Supply Chain certification, diploma or degree

Tools

Articulate

LMS systems

TMS/WMS

Job description

Manager Compliance & Network Standardization 5025 Creekbank Rd, Mississauga, ON L4W 5R2, Canada Req #3685 Friday, May 30, 2025

JOin our team

Metro Supply Chain is a strategic supply chain solutions partner to some of the world’s fastest growing and most reputable organizations. For 50 years, it has excelled at tailoring integrated, data-driven solutions, fueled by advanced systems and technology, that fulfill complex and challenging distribution needs. Managing 19 million square feet operating out of more than 175 sites across North America and Europe with a team of 9,000, it is one of Canada’s largest privately owned supply chain solutions companies. Metro Supply Chain is a 2024 winner of the Canada’s Best Managed Companies program, recognized for its strategic expertise, culture of innovation and commitment to its people and local communities.

SUMMARY

Supporting the MSC Transportation Group, the Manager will lead efforts towards creation and standardization of workflows, work instructions, processes, supporting documentation and templates in support of Operational compliance. The Manager will provide operational recommendations and best practices to ensure a streamlined and consistent approach across the transportation business. This role will be required to work with different Transportation operations teams to prioritize the business process for new account onboarding, for roll out and expansion of new services and ensure that existing standards are optimized and maintained. The Manager will possess excellent communication skills, being able to interact at all levels of the organization, with operational and functional leaders to create and support business objectives. This role will be required to present to internal and external customers.

RESPONSIBILITIES

• Responsible for a small team and the creation of operational supporting documentation and training programs
• Coordinating work priorities and ensuring deadlines are met for a project or assignment.
• Understand business operations to align training with business goals
• Responsible for the creation of operational documentation and processes, these include workflows, work instructions, bulletins, SOPs, training documents, etc.
• Generating and maintaining documents to provide operations with a reference, manual or guide to use as they seek to execute the service requirements set out for a particular department or account.
• Updating and maintaining the internal Transportation SharePoint, its document libraries and version control
• Responsible for liaising with various levels of operations and interdepartmental teams to understand the process and train the teams as needed.
• Supporting operations management to implement programs and policies to bring efficiency, reduce costs and improve customer service experience.
• Conduct training across various levels of Operations
• Act as a liaison between different internal departments, service providers, customer, warehouse, fleet/drivers, etc. when carrying out new roll outs and changes.
• Perform assessments to ensure accuracy of documentation, update documentation as needed.
• Own, manage and maintain a documentation repository for the Transportation Group.
• Prepare training plans, local and national roll outs.
• Maintain training rosters and ensure proper sign off and compliance is met.
• Roll out training programs on as needed basis; in preparation for peak period, to improve and maintain quality of service, where new documentation is needed and required to be shared out with the Operations teams, in support of efficiencies and improvement.
• Ensure all documentation is created and maintained in both languages: English & French

EXPERIENCE/EDUCATION

• University or College related designation
• Supply Chain certification, diploma or degree a strong asset
• Experience working with operational teams, in a transportation operations environment is a strong asset
• Experience with setting up training plans using Articulate and/or other LMS systems
• Solid understanding of business administration and/or Supply Chain in a 3PL environment is preferred
• Bilingual-French/English is a strong asset as this role provides support at a national level
• Experience in training is a must (training small or large groups).
• Experience in creating training programs, training rosters, etc.
• Knowledge of Articulate or other LMS systems
• Knowledge of logistics and planning systems; TMS, WMS, network routing & planning
• Strong computer knowledge, system hardware and software.
• Exceptional analysis and reporting skills required.
• Project Coordination/Project Management experience is a strong asset.
• 3-5 year of managerial experience

Why Join Us

• Work in an environment where safety is our first priority
• The opportunity to build a career with a growing company
• Medical, dental, and vision coverage for you and your family
• Life and disability insurance
• Wellness programs to support your family’s well-being
• A Retirement Savings Program with a company match
• Company team wear allowance
• Employee Appreciation Day
• Company sponsored social events
• Community volunteering

We are an equal opportunity employer committed to building and fostering a diverse workplace where people feel included and valued. We encourage applications from all qualified individuals.

Should you require accommodation for a special ability or need during the recruitment process, please reach out to a member of our Human Resources Team.

Other details

• Job Family Shared Services
• Job Function Transportation - Last Mile
• Pay Type Salary

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