Manager, Community Services

WINS (Women In Need Society); Calgary; On-site; CAD 85,000 - 110,000; Full time

Job summary

WINS (Women In Need Society) seeks a Manager, Community Services to lead our Calgary-wide Community Programs portfolio. You will drive strategy, ensure service quality, participant experience, program outcomes, and budget alignment while guiding Community Coordinators and fostering partnerships to expand impact.

Ideal candidate has 5–8 years in nonprofit social programming with leadership experience, a strong grasp of community needs, grant reporting, and trauma-informed practice; ability to

Qualifications

• Bachelor's degree in social work, community development, human services, psychology, sociology, public health, education, or related field or equivalent combinations of education and senior leadership experience.
• Minimum 5 to 8 years of nonprofit social programming experience with at least 3 years in people leadership or program management.
• Strong skills in community needs assessment, partnership development, and budget monitoring.
• Experience with grant reporting, program evaluation, and trauma-informed practice.
• Ability to lead across multiple sites, drive program quality, and maintain data standards.

Responsibilities

• Leads the Community Programs portfolio strategy, service quality and delivery, participant experience, performance outcomes, budget alignment and partnerships.
• Coaches Community Coordinators and ensures clear operating practices, reporting and outcome expectations.
• Provides portfolio-level leadership for development, delivery, evaluation of programs; supports grant reporting and stakeholder updates.

Skills

People leadership

Community needs assessment

Budget monitoring

Partnership development

Grant reporting

Program evaluation

Trauma-informed practice

Cross-site coordination

Education

Bachelor's degree in social work

Related field equivalent experience

Job description

The Manager, Community Services leads the Communityportfolio, including community programs, Community Resource Hub programming,community support services, basic needs connections, community partnerships,program performance, budget monitoring, evaluation, and people leadership forCommunity Coordinators. The Manager is accountable for portfolio-wideconsistency in service delivery, participant experience, program outcomes,operational effectiveness, and the ongoing development of the Community Servicesportfolio across WINS’ locations.

Scope ofResponsibilities:

• Leads the Community Programs portfolio, including programstrategy, service quality and delivery, participant experience, performanceoutcomes, budget alignment, and community partnership development to supportparticipant well-being, connection, and access to resources.
• Leads strategic community partnerships, community needsanalysis, program development, quality assurance, budget monitoring, andoperational consistency across Community Services locations.
• Coaches Community Coordinators and ensures the Communityportfolio has clear operating practices, reporting, and outcome expectations.

SpecificResponsibilities:

• Developand execute an integrated, participant-centered Community Services portfoliostrategy aligned with WINS mission, values, and department priorities.
• Usesparticipant feedback, service data, community needs, and relevant research tostrengthen existing programs and identify opportunities for new or improvedservices.
• Monitorand analyze community needs, service trends, participant barriers, servicedemand and opportunities affecting women and families served by WINS.
• Provideportfolio-level leadership and oversight for the development, delivery,refinement, and evaluation of community programs, including Community ResourceHub programming, Connections and House to Home.
• Supervise,coach, and support Community Service Coordinators, including performanceplanning, development, workload prioritization, and accountability foroperational results within their areas of responsibility.
• Ensureconsistent service standards, participant experience, and operating practicesacross Community Service locations.
• Reviewportfolio-level service demand, staffing capacity, and program utilizationusing Coordinator reporting and service data, and recommend or approveadjustments within the Manager’s authority where required.
• Cultivatestrategic community partnerships that strengthen participant outcomes, resourceaccess, referrals, and community impact.
• MonitorCommunity Service portfolio budget, staffing capacity, outcomes, risks, andservice quality; make recommendations for course correction.
• Ensureappropriate Community evaluation tools, outcome indicators, reportingstandards, and data quality expectations are in place, with Coordinatorsaccountable for operational data quality and reporting.
• Provideprogram content and impact narrative for grant applications, funder reporting,executive updates, and community presentations.
• EnsureCommunity programs comply with WINS policies, health and safety practices,privacy expectations, and program standards.
• RepresentWINS at strategic community tables, initiatives, and events where manager-levelpresence is required.

Evaluationand Data Accountability

• Provideleadership and accountability for Community portfolio performance and outcomes,including outcomes, indicators, evaluation tools, data standards,interpretation, and course correction.
• Usevalidated data and operational reporting from Coordinators, participantfeedback, and service trends to assess whether Community programs are meeting intended outcomes and where service delivery models or program design shouldshift.
• Providesprogram impact narrative and performance analysis for Director, funders, andorganizational reporting.

Requirements:

Education

• Bachelor's degree in socialwork, community development, human services, psychology, sociology, publichealth, education, or related field. Equivalent combinations of education andsenior community program leadership experience may be considered.

Experience

• Minimum 5 to 8 years ofexperience in non-profit social programming, community development, familysupport, resource navigation, or related program settings, including at least 3years of people leadership or program management experience.

Required Knowledge, Skills, and Abilities

• Communityneeds assessment and programming strategy
• Peopleleadership and supervisory coaching
• Partnershipdevelopment and stakeholder management
• Budgetmonitoring and program performance management
• Grant/funderreporting support and cross-functional collaboration
• Demonstratedexperience leading, improving, and expanding community programs in response toparticipant and community needs.
• Evaluationdesign and outcomes measurement
• Culturalhumility, trauma-informed practice, and service quality assurance
• Multi-siteprogram oversight, operational performance, and service delivery management.

Certifications,Training, and Conditions

Required at Hire or as Required by WINS Policy

• SatisfactoryVulnerable Sector Check or equivalent background screening as required by WINSpolicy.
• Eligibleto legally work in Canada.
• A validClass 5 Driver's License and the ability to travel within Calgary andsurrounding areas are required.

Preferred Assets / Developmental Assets

• Trainingor certification in trauma-informed practice, community development, programevaluation, mental health first aid, crisis de-escalation, project management,change management, Indigenous cultural safety, or social work registrationwhere applicable.

Personaland Professional Attributes

• Strongcommunity-minded leader who understands social determinants of wellbeing,poverty, family needs, belonging, and resource navigation.
• Able tomove between strategic planning, staff coaching, partnership development, andprogram improvement.
• Collaborative,emotionally intelligent, and comfortable working across community, funder,staff, and participant contexts.
• DemonstratesWINS values of integrity, diversity, sustainability, collaboration, andinnovation; maintains confidentiality; follows health and safety practices; andcontributes to a respectful, inclusive, trauma-informed work environment.

WorkingConditions:

• Worksacross WINS program sites, community hubs, partner locations, and events.
• This rolerequires flexibility to work evenings and weekends to support employer,partner, and participant engagement activities.
• Access toreliable transportation is required for community-based work.

About Us

About Us

Join an organization that is making a difference in the lives of thousands of Calgary women and their families. The Women in Need Society (WINS) is a Calgary-based charity dedicated to providing essential programs, resources, and connections that help women thrive. Guided by our Mission of connecting women and their families with the resources they need to build stability andresilience;WINS works every day to create opportunities for women to move from crisis to community.

Together with donors, government, and community partners, WINS provides wrap-around support to women experiencing abuse, poverty, social isolation, or homelessness. Our Vision is to build a community where all women are thriving and creating resilient families. As part of our commitment to sustainability and empowerment, WINS also operates a successful social enterprise through our WINS Thrift Stores and the MORE Store by WINS. These stores provide Calgarians with affordable shopping options, create meaningful employment opportunities for women, and help fund our charitable programs. By shopping and donating to WINS, Calgarians support local families while being kind to the environment.

At WINS, y our work has purpose and you will find a workplace where your expertise is valued, your ideas are welcomed, and your work contributes to meaningful, measurable change.

The culture at WINS is built upon our values. These values are at the heart of who we are and how we serve our community.

Integrity: Our actions match our words. We do what we say and say what we mean. Diversity: Diversity makes us stronger. We welcome and respect different people, perspectives, and experiences.Sustainability: We care for people and the planet. Our actions today impact our world tomorrow. Collaboration: We are better together. Working as a team, we strive for excellence in all we do. Innovation: We imagine the possibilities. We continuously strive toward greater impact.