Manager, Collections Technology Projects (12-month contract)

Scotiabank; Toronto; On-site; CAD 90,000 - 130,000; Full time

Job summary

Scotiabank is seeking a Manager, Collections Technology Projects to lead technology-related initiatives for Canada Collections. You will collaborate with technology and business partners, manage small to medium projects from conception through funding to delivery and monitoring, and drive customer-centric improvements within a fast-paced, agile setting.

You will build strong relationships with internal and external partners, oversee project deliverables, and help optimize procedures to improve

Qualifications

• Experience in a highly technology complex environment.
• Experience in managing small to medium size projects.
• Knowledge of retail credit products and consumer credit lifecycle.
• Knowledge of business analysis / multi-project timelines and tools.
• Effective relationship building, strategic influencing, and change leadership skills.
• Good knowledge of MS applications (Word, Excel, Project, Powerpoint).
• Thrives on working with people on many initiatives in an agile, fast-paced environment that has an impact on the bank’s bottom line.

Responsibilities

• Contribute to the development of the short term and longer term business plans for Canada Collections by executing collection system changes aligned with the technology roadmap.
• Ensure the delivery of best-in class customer service fostering an environment that promotes agile, flexible and timely operational efficiencies, while mitigating the bank’s risk by identifying and assessing opportunities to streamline or improve procedures and replace with more efficient customer centric processes and procedures that will enhance customer experience.
• Contribute to the effective functioning of the team by actively participating in consultations with partners and takes initiative in identifying process enhancements that drive increased efficiencies within the unit as a subject matter expert for the collection system.
• Build relationships with internal and external partners by collaborating on project deliverables and working with a diverse working group, with varying expertise and job levels; and Building good working relations with vendors and technology partners, as applicable.

Skills

Project management

Agile

Stakeholder management

Business analysis

Multi-project timelines

Vendor management

Change leadership

Relationship building

Tools

MS Project

Excel

PowerPoint

Word

Job description

Requisition ID: 274722

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Role

The Manager, Collections Technology Projects is responsible for working with key technology and business partners to manage and deliver on small to medium size technology-related projects hands on, from conception and funding to delivering and monitoring.

Is this role right for you? In this role, you will:

• Contribute to the development of the short term and longer term business plans for Canada Collections by executing collection system changes aligned with the technology roadmap
• Ensure the delivery of best-in class customer service fostering an environment that promotes agile, flexible and timely operational efficiencies, while mitigating the bank’s risk by identifying and assessing opportunities to streamline or improve procedures and replace with more efficient customer centric processes and procedures that will enhance customer experience.
• Contribute to the effective functioning of the team by actively participating in consultations with partners and takes initiative in identifying process enhancements that drive increased efficiencies within the unit as a subject matter expert for the collection system.
• Build relationships with internal and external partners by collaborating on project deliverables and working with a diverse working group, with varying expertise and job levels; and Building good working relations with vendors and technology partners, as applicable.

Skills

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you have:

• Prior experience working in a highly technology complex environment
• Prior experience in managing small to medium size projects
• Working knowledge of retail credit products and consumer credit lifecycle
• Knowledge of business analysis / multi-project timelines and tools
• Effective and proven relationship building, strategic influencing, and change leadership skills
• Good knowledge of MS applications (Word, Excel, Project, Powerpoint)
• Thrives on working with people on many initiatives in an agile, fast-paced environment that has an impact on the bank’s bottom line

What’s in it for you?

• A rewarding career path with diverse opportunities for professional development
• An organization committed to making a difference in our communities – for you and our customers.
• A competitive rewards program including bonus, flexible vacation, personal and sick days, and comprehensive benefits that start on your first day.
• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employees to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences every individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and our communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here.