Manager, Cloud Support Operations

OpenText; Mississauga; On-site; CAD 98,080 - 147,120; Full time

Job summary

OpenText in Canada is seeking a Manager, Cloud Operations (SRE) to lead a global team ensuring reliability and scalability across multi-cloud environments (GCP, AWS, Azure). You will mentor engineers, shape platform strategy, and champion improvements in incident response and automation using Terraform and CI/CD pipelines.

You will oversee geographically distributed teams, participate in on-call rotations, and collaborate with Platform Engineering, Cloud Support, and Professional Services to

Qualifications

• Minimum 4+ years of people-management experience (team of 6–10 engineers).
• 2+ years in DevOps / Cloud Operations / SRE.
• Strong experience with Scrum/Kanban workflows and operational KPIs (MTTR, SLAs).
• Hands-on cloud platform experience: GCP, AWS or Azure (5+ years preferred).
• Kubernetes experience (2+ years) is mandatory.

Responsibilities

• Lead and mentor a global SRE team across multi-cloud environments.
• Oversee observability, incident response, RCA, and lifecycle management.
• Drive automation initiatives using Terraform and CI/CD pipelines.
• Manage throughput and priorities in Scrum/Kanban cadences and KPI tracking.
• Collaborate with Platform Engineering, Cloud Support, and Professional Services.

Skills

People management

DevOps/SRE

Scrum/Kanban

Multi-cloud experience

Automation planning

Tools

Kubernetes

Terraform

CI/CD tools

Jenkins

GitLab

GitHub

Azure DevOps

Maven

Job description

About OpenText

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will partner with the world’s most highly regarded companies to tackle complex issues and contribute to projects that shape the future of digital transformation.

AI‑First. Future‑Driven. Human‑Centered.

At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent that AI can’t replace to help us shape the future of information management.

YOUR IMPACT

As a Manager, Cloud Operations (SRE), you will lead a global team responsible for ensuring the reliability, scalability, and operational excellence of single‑tenant cloud environments. You will mentor engineers, influence platform strategy, and drive continuous improvement across cloud operations. Your work will span collaboration with Cloud Support, Architecture, Professional Services Onboarding, CloudOps Delivery, and Platform Engineering teams to enhance service resilience and operational maturity. You will oversee operations for hundreds of enterprise customers across GCP, AWS, Azure, and VMware while managing geographically distributed teams in Europe and India.

Note: This role requires an early start (~6:00 AM EST) to ensure effective transition of escalations from the India team to North America, and participation in a rotational on‑call schedule (weekdays/weekends) is required.

What The Role Offers

• Lead and manage a team of SREs supporting business‑as‑usual (BAU) cloud operations across multi‑cloud environments
• Oversee and drive critical operational functions:
  • Observability, alert response, and incident remediation
  • Root Cause Analysis (RCA) and incident reviews
  • OS patching, upgrades, and lifecycle management
  • Certificate lifecycle management
  • Capacity planning and infrastructure scaling
• Actively engage in triaging high‑priority incidents and escalations, ensuring timely resolution and stakeholder communication
• Operate effectively in ambiguous environments, translating unclear or evolving requirements into well‑defined, prioritized, and actionable tasks for the team
• Partner with Support, onboarding, engineering and architecture teams to resolve complex technical issues and improve system reliability
• Drive daily operations cadence, including Scrum/Kanban stand‑ups, backlog prioritization, and KPI tracking
• Own and improve key operational metrics (MTTR, response time, service availability)
• Collaborate with platform and delivery teams to enable automation and efficient provisioning using Terraform and CI/CD pipelines
• Mentor and develop team members while fostering a high‑performance, accountability‑driven culture
• Identify opportunities for automation, efficiency gains, and proactive incident prevention

What You Need To Succeed

• 4+ years of people‑management experience (team size: 6–10 engineers)
• 2+ years of experience in DevOps / Cloud Operations / SRE
• Strong experience managing Scrum/Kanban workflows, backlog, and operational KPIs (MTTR, response SLAs)
• Hands‑on experience with:
  
  • Cloud platforms: GCP, AWS, or Azure (5+ years preferred)
  • Kubernetes (2+ years) – mandatory
  • CI/CD tools: Jenkins, GitLab, GitHub, Azure DevOps, Maven
• Experience driving patching, upgrades, and maintenance programs during planned outage windows
• Strong ability to lead deep technical discussions with senior engineers, architects, and product teams
• Demonstrated experience leading enterprise‑scale, cross‑functional programs
• Experience in infrastructure automation using Terraform
• Strong understanding of:
  
  • Site Reliability Engineering (SRE) practices
  • Cloud architecture and hyperscaler environments
  • IT operations and systems architecture

One Last Thing

OpenText is more than just a corporation; it is a global community where trust is foundational, the bar is raised, and outcomes are owned. Join us on our mission to drive positive change through privacy, technology, and collaboration. At OpenText, we embrace innovation and empower employees to make a difference.

OpenText’s commitment to diversity and inclusion surpasses legal requirements, reflected in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds.

Compensation & Benefits

We offer a thoughtfully designed benefits package that supports physical, emotional, and financial wellbeing. Additional details about compensation programs, including variable and commission opportunities, vacation entitlement, and paid time off, will be shared during the hiring process.

Salary Range: $98,080 – $147,120. Actual compensation may vary based on education, experience, skills, location, and internal equity.

AI Usage Disclosure: We use AI tools to assist in recruitment stages, including resume screening and interview scheduling. All hiring decisions are made by qualified human professionals, and we continually monitor AI systems to ensure fairness and compliance with applicable regulations.