Sr. Site Reliability Administrator

OpenText; Mississauga; On-site; CAD 129,000 - 194,000; Full time

Job summary

OpenText, The Information Company, is seeking a Senior Site Reliability Administrator to join a globally distributed SRE team. You will ensure reliability, performance, and stability of data services powering client-facing SaaS platforms across on-premises and cloud environments.

This role emphasizes automation, IaC with Terraform and Ansible, incident response, capacity planning, and collaboration with cross-functional teams to scale systems.

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, or related field or equivalent practical experience.
• 4+ years of experience in IT supporting large-scale enterprise systems.
• 2+ years operating or supporting distributed data platforms (e.g., Kafka, Elasticsearch, Cassandra, Solr, Redis, OpenSearch).
• 2+ years working with automation/configuration tools such as Terraform and Ansible.
• Strong knowledge of Linux systems administration.
• Experience with public cloud infrastructure (AWS, Azure, or GCP).
• Solid troubleshooting skills for complex technical problems.
• Self-driven, detail-oriented, and able to manage multiple tasks in a fast-moving environment.
• Familiarity with ITIL processes; certification is a plus.
• Experience with observability tools (Prometheus, Zabbix, Grafana, New Relic) is a plus.

Responsibilities

• Operate, maintain, and scale distributed data platforms across on-premises and cloud environments.
• Build, enhance, and support infrastructure using IaC tools such as Terraform and Ansible.
• Perform patching, upgrades, and routine maintenance for security and stability.
• Collaborate with SRE and development teams to design, deploy, and monitor data platforms.
• Participate in incident response, troubleshooting, and RCA, with 24x7 on-call rotation.

Skills

Distributed data platforms

Automation tooling

Linux administration

Cloud infrastructure

Observability tools

Incident response

Education

Bachelor’s degree in CS/IS or equivalent

Tools

Terraform

Ansible

Prometheus

Grafana

New Relic

Job description

Opentext - The Information Company

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.

YOUR IMPACT

As a Senior Site Reliability Administrator, you will play a critical hands-on role within a globally distributed SRE team focused on ensuring the reliability, performance, and stability of the data services that power our client-facing SaaS platforms. You’ll work across key components of our distributed systems ecosystem, including Kafka, Elasticsearch, Cassandra, Solr, Redis, and OpenSearch supporting both on-premises infrastructure and public cloud environments (AWS, Azure, GCP).

This role is perfect for developers who thrive on solving complex operational challenges, driving automation, and improving system reliability at scale. You’ll collaborate closely with cross-functional teams, strengthen your expertise in distributed systems, and contribute to building resilient, high-quality services that power critical applications for client around the world.

What The Role Offers

• Operate, maintain, and scale distributed data platforms including Kafka, Elasticsearch, Cassandra, Solr, Redis, and OpenSearch across on-premises and public cloud environments (AWS, Azure, GCP).
• Build, enhance, and support infrastructure using Infrastructure-as-Code (IaC) tools such as Terraform and Ansible.
• Perform patching, upgrades, and routine maintenance to ensure systems remain secure, stable, and compliant with internal standards.
• Collaborate with SRE and development teams to design, deploy, and monitor data platforms and supporting infrastructure.
• Participate in incident response, troubleshooting, and root cause analysis, while contributing to a 24x7 on‑call rotation for critical services.
• Support capacity planning, performance tuning, and system health assessments to ensure optimal reliability and scalability.
• Develop and maintain technical documentation, including operational procedures, change plans, and incident reports.
• Contribute to automation and reliability improvements, support service requests, help meet SLA/OLA commitments, and actively participate in team knowledge sharing and training initiatives.

What You Need To Succeed

• Bachelor’s degree in Computer Science, Information Systems, or a related field - or equivalent practical experience.
• 4+ years of experience in Information Technology supporting large‑scale enterprise systems.
• 2+ years operating or supporting distributed data platforms (e.g., Kafka, Elasticsearch, Cassandra, Solr, Redis, OpenSearch).
• 2+ years working with automation and configuration tools such as Terraform and Ansible.
• Strong knowledge of Linux systems administration.
• Experience working with public cloud infrastructure (AWS, Azure, or GCP).
• Solid troubleshooting skills and ability to resolve complex technical problems.
• Self‑driven, detail‑oriented, and able to manage multiple tasks in a fast‑moving environment.
• Familiarity with ITIL processes; certification is a plus.
• Experience with observability tools (Prometheus, Zabbix, Grafana, New Relic, etc.) is a plus.

One Last Thing

OpenText is more than just a corporation, it's a global community where trust is foundational, the bar is raised, and outcomes are owned.

Join us on our mission to drive positive change through privacy, technology, and collaboration. At OpenText, we don't just have a culture; we have character. Choose us because you want to be part of a company that embraces innovation and empowers its employees to make a difference.

OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

Compensation: At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. As you move through the hiring process, we’re happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.

Salary Range: $92,320 -138,480; Depending on the candidate’s education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted.

AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.