Manager, Change Management

RBC; Toronto; On-site; CAD 95,000 - 130,000; Full time

Job summary

RBC is seeking a Manager, Change Management to define strategy, lead, and execute end-to-end change management for strategic initiatives in the Canadian market. The role develops change management plans, assessments, training and communication schedules to ensure adoption of target processes and controls across internal and external stakeholders.

The incumbent will partner with senior leadership, manage risks, oversee execution across Operations and Client Success, and contribute to RBC IS

Qualifications

• 3+ years of broad Change Management experience.
• University Degree (or equivalent).
• Excellent interpersonal skills and the ability to create trusted relationships with clients, stakeholders, and centers of influence.
• Thrives in a fast-paced environment.
• 2+ years financial industry experience, preferably in Custody/Fund Accounting/Shareholder Services and Investor Services/Fund Administration.
• Experience in applying change management methodologies such as ADKAR or Kotter.

Responsibilities

• Lead the development and implementation of OCM methodology, strategies, and plans to support large to medium scale projects.
• Complete stakeholder analysis, organizational impact, change readiness assessments and integration plans into communication and training to drive adoption of changes.
• Change Management Lead for several strategic initiatives to position RBC IS as a leader in products and client segments.
• Lead end to end change impact assessments including current vs. target state process documentation and risks.
• Develop change management plans enabling implementation of process and controls changes across stakeholders.
• Implement OCM strategies to mitigate risks and transition impacted stakeholders, including communication, engagement, training, and resistance management.
• Collaborate with senior leadership to understand needs and design effective change management strategy and plans.
• Serve as a liaison between team members and upper management, communicating policies and updates.

Skills

Change Management

Stakeholder analysis

Interpersonal skills

Fast-paced environment

ADKAR/Kotter methodologies

Change management methodologies (ADKAR

Education

University degree or equivalent

Tools

PROSCI (ADKAR) certification

PMP Certification

Job description

What is the opportunity?

The Manager, Change Management, will be primarily accountable to define strategy, lead, and execute end-to-end change management (process, technology, and people) for an assigned set of strategic initiatives. The incumbent will develop change management approach and solid plans for selected portfolio of projects and provide high-level oversight on other projects, inclusive of process and controls impact assessments, training and communication schedules (as applicable) and support the design of the target state processes. The incumbent will play a key role in helping RBC IS achieve target outcomes by ensuring complete adoption of target processes and controls across a broad group of internal and external stakeholders.

Job Description

The Manager, Change Management, will be primarily accountable to define strategy, lead, and execute end-to-end change management (process, technology, and people) for an assigned set of strategic initiatives. The incumbent will develop change management approach and solid plans for selected portfolio of projects and provide high-level oversight on other projects, inclusive of process and controls impact assessments, training and communication schedules (as applicable) and support the design of the target state processes. The incumbent will play a key role in helping RBC IS achieve target outcomes by ensuring complete adoption of target processes and controls across a broad group of internal and external stakeholders.

What will you do?

• Lead the development and implementation of OCM methodology, strategies, and plans to support large to medium scale projects.


• Complete stakeholder analysis, organizational impact, change readiness assessments and integration plans into communication and training to drive adoption of changes.


• Change Management Lead for several strategic initiatives that will help position RBC IS as the clear leader in our chosen products and client segments.


• Lead end to end change impact assessments (including current vs. target state process documentation, controls, and associated risks, if any).


• Develop a change management plan that will enable the implementation of process and controls changes across a broad group of internal and external stakeholders and support change management efforts for external clients as required.


• Develop and implement OCM strategies and plans to mitigate risks and successfully transition impacted stakeholders through the changes, including the implementation of communication, engagement, change leadership, training, and resistance management strategies and plans and oversee OCM execution, including measuring the outcomes to assess effectiveness of the overall change management strategy.


• Partner with senior leadership and stakeholder groups to understand, document and inform change management needs, and develop an effective change management strategy and plan that will enable the implementation of enhanced process and controls changes across a broad group of internal (Operations, Client Success) stakeholders and support change management efforts for external clients as required, while evaluating potential significant improvements to existing processes, methods and applying best practices.


• Serve as a liaison between team members and upper management, communicating company policies, changes and updates effectively.

What do you need to succeed?

Must haves:

• 3+ years of broad Change Management experience


• University Degree (or equivalent)


• Excellent interpersonal skills and the ability to create trusted relationships with clients, stakeholders, and centers of influence


• A demonstrated ability to thrive in a fast-paced environment


• 2+ years financial industry experience, preferably in Custody/FundAccounting/Shareholder Services and Investor Services/Fund Administration industry


• Experience in successful application of change management methodologies such as ADKAR, Kotter or equivalent

Nice-to-have:

• Thorough operational knowledge of FundAccounting/Custody/Shareholder Services and applicable systems (e.g., W360, Unitrax, Milvus, Trust & Gplus etc.)


• Project Management Experience


• PROSCI (ADKAR) certification


• PMP Certification

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.


• Leaders who support your development through coaching and managing opportunities


• Ability to make a difference and lasting impact.


• Work in a dynamic, collaborative, progressive, and high-performing team.


• Flexible work/life balance options.


• Opportunities to do challenging work.


• Opportunities to take on progressively greater accountabilities.


• Access to a variety of job opportunities across business.

Job Skills

Business Appraisals, Change Controls, Dealing with Disorder, Human Resources Policies, Internal Controls, Interpersonal Relationship Management, Long Term Planning, Organizational Change Management, Overcoming Resistance to Change, Process Management

Additional Job Details

Address

RBC CENTRE, 155 WELLINGTON ST W:TORONTO

City

Toronto

Country

Canada

Work hours/week

37.5

Employment Type

Full time

Platform

WEALTH MANAGEMENT

Job Type

Regular

Pay Type

Salaried

Posted Date

2026-10-07

Application Deadline

2026-10-24

Note

Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.