Manager Case Management Services

Medavie; Montreal; On-site; CAD 99,000 - 119,000; Full time

Benefits offered by this job

Comprehensive benefits

Flexible work environment

Career development opportunities

Job summary

Medavie in Canada seeks a Manager, Life & Disability Management to lead STD and LTD disability claims operations, including mental health pathways. You will direct teams, partner with plan sponsors and providers, and drive evidence-based disability management strategies for timely return-to-work.

You have 10+ years in group insurance with disability management, 5+ years of leadership, and strong business acumen to balance quality, cost and risk while delivering superior customer outcomes.

Qualifications

• Bachelor's degree or equivalent experience in a relevant field.
• Minimum of 10 years in group insurance with disability management and mental health claims (STD and LTD).
• Minimum of 5 years progressive leadership of professional teams.
• Demonstrated coaching, development, and performance management of leaders and contributors.
• Experience leading teams through change and evolving priorities.
• Experience managing complex disability claims, including mental health and return-to-work programs.
• Strong business acumen across operational, financial, and risk drivers in group disability management.
• Strong customer orientation balancing claimant experience, plan sponsor needs, and organizational outcomes.
• Strategic mindset translating organizational goals into operational plans and results.
• Ability to lead through evolving priorities and complexity.
• Bilingualism in French and English is preferred; English proficiency required.

Responsibilities

• Oversees STD & LTD programs including specialized areas like mental health and complex disability management.
• Balances quality, cost, duration, and risk with a customer-focused approach.
• Ensures accountability for results through disciplined execution, performance monitoring, and timely decisions.
• Provides leadership for specialized disability management practices to improve recovery and RTW outcomes.

Skills

Leadership experience

Coaching & development

Change management

Strategic mindset

Stakeholder engagement

Bilingual French/English

Customer orientation

Risk management

Education

Bachelor's degree

Job description

Position Type:
Permanent

If you're looking for a fulfilling career that can make a real difference in your life, and the lives of others, you've come to the right place.

As a national health solutions partner, we put people first in everything we do - and that begins with our team of 8,000+ professionals who bring a cross-section of diverse life experiences and career expertise to Medavie. By collaborating and innovating together, our employees are creating industry-leading solutions in insurance, primary care and emergency medical services that impact millions of lives in Canada each year.

Our mission is to improve the wellbeing of Canadians so that every life can be lived to the fullest - and it's reflected in our award-winning culture. We celebrate individuality and value the diverse perspectives and skills our employees contribute. We go beyond providing competitive pay and comprehensive benefits to offer opportunities for personal and professional growth, flexible work options, meaningful experiences, and supportive leadership. Medavie is where employees can be their best selves, feel they belong, and achieve their full potential. Be part of it by applying for a position with us today.

Reporting to the AVP, Disability Management Operations, the Manager, Life & Disability Management is accountable for the operational performance, quality, and outcomes of STD and LTD disability claims. The role requires strong business acumen, strategic mindset, and execution focus to ensure consistent application of proactive, evidence-based disability management practices that improve recovery, sustainable return-to-work outcomes, customer experience, and plan sponsor value.

The Manager leads and develops high-performing teams, fosters strong internal and external partnerships, and drives continuous improvement initiatives aligned with Medavie Blue Cross's disability management strategy and Curated Care model. The role may provide leadership for specialized claim pathways, including mental health and other complex disability segments, while ensuring operational excellence, risk management, and consistent customer outcomes.

What You'll Do:

Leadership & Execution

• Oversees the implementation and the application of all programs/processes related to the management of STD & LTD claims including specialized areas such as mental health and complex disability management.
• Applies strong business acumen to balance quality, cost, duration, and risk while maintaining a customer?focused approach.
• Ensures accountability for results through disciplined execution, performance monitoring, and timely decision?making.
• Provides leadership and operational oversight for specialized disability management practices, including evidence-based mental health strategies designed to improve recovery and sustainable return-to-work outcomes.

Strategy, Improvement & Change Leadership

• Demonstrates a strategic mindset by identifying trends, risks, and opportunities to improve recovery and RTW outcomes across all disability segments, including mental health.
• Leads initiatives that reduce claim duration, escalation exposure, and variability, using data and evidence to drive decisions.
• Facilitates change by guiding teams through new practices, models of care, mental health programs and process improvements while maintaining engagement and focus.

Stakeholder Engagement, Communication & Partnership

• Deliver operational reporting, trend analysis, and evidence-based recommendations to plan sponsors and internal partners including insights related to mental health and complex disability trends.
• Demonstrates engaging communication, translating complex information into clear, actionable insights.
• Builds trusted partnerships with plan sponsors, internal teams, and external providers to improve disability and mental health outcomes and customer experience.

People Leadership, Coaching & Talent Development

• Leads on workforce planning, recruitment, performance management, and succession planning.
• Coaches and develops others, strengthening leadership capability, technical expertise, and readiness for future roles.
• Creates an inclusive, accountable environment that supports performance, development, and adaptability during change.
• Fosters a culture of continuous learning and evidence-based disability management to build organizational capability in emerging areas of practice, including mental health.

What You Bring:

• A bachelor's degree in a relevant program and/or a combination of relevant work experience.
• Minimum of 10 years' experience in group insurance, with deep expertise in disability management and mental health claims (STD and LTD).
• Minimum of 5 years' progressive leadership experience, including direct leadership of professional teams.
• Demonstrated track record of coaching, developing, and performance?managing leaders and individual contributors, with a focus on building future leadership capability.
• Proven experience leading teams through change and evolving business priorities.
• Experience managing complex disability claims, including mental health and return-to-work programs, is considered an asset.
• Demonstrated business acumen and understanding of operational, financial, and risk drivers in group disability management.
• Strong customer orientation, balancing claimant experience, plan sponsor needs, and organizational outcomes.
• Proven strategic mindset with the ability to translate organizational goals into operational plans and results.
• Strong execution capability, ensuring initiatives are effectively implemented and sustained.
• Experience facilitating change and leading teams through evolving priorities and complexity.
• Engaging communicator with the ability to influence, build trust, and strengthen partnerships.
• Demonstrated ability to coach and develop others, building team capability, confidence, and succession readiness.
• High integrity, accountability, and adaptability in a complex disability claims environment.
• Bilingualism in French and English is preferred. English proficiency is required to perform the duties of the role, which include daily collaboration with teams and partners outside Québec who operate primarily in English.

What's in It for You

• A purpose-driven organization dedicated to improving the well-being of Canadians.
• A comprehensive benefits plan, including health and dental coverage that is 100% employer paid from day one, plus wellness benefits, health resources, and fitness center discounts.
• A flexible work environment that supports work-life balance and empowers employees to thrive.
• Robust professional development opportunities, including leadership programs, ongoing learning, and career growth pathways.
• A collaborative and inclusive culture where your expertise is valued, your voice matters, and your contributions help shape our product strategy.
• The opportunity to lead a dedicated team that directly contributes to the quality of service delivered to members and clients.

This posting is for an existing vacancy within our organization / Ce poste est actuellement vacant au sein de notre organisation.

Pay Range:
99,177 - 119,013 CAD

The Base Pay range may vary depending on the successful candidate or other relevant job-related factors such as knowledge, skills, qualifications, experience and education/training. In addition to Base Pay, eligible Medavie employees may participate in various performance-based incentive programs. Payments under these programs are discretionary and subject to both individual and organizational results.

We believe our employees should reflect the communities we serve and welcome applications from candidates of all backgrounds. To provide the best experience possible, we will support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team of your needs. We are committed to making sure recruitment, retention, advancement, and compensation are fair and accessible while following all relevant human rights and privacy laws . We appreciate everyone who has shown interest in this position. Only those selected for an interview will be contacted.

While Medavie may use automated tools, including AI, to support application screening, candidates are expected to complete all recruitment interactions independently-without AI assistance-to ensure a fair and equitable process.

If you experience any technical issues throughout the application process, please email: [e-mail] .