Manager, Cabin Environment Quality

Air Canada; Vancouver; On-site; CAD 70,000 - 90,000; Full time

Job summary

Join a leading airline as a Cabin Environment Quality Manager in Vancouver. This role involves overseeing cabin operations, ensuring safety standards, and leading a team to enhance customer experience. Ideal candidates will have supervisory experience and strong leadership skills.

Qualifications

• 3-5 years of supervisory experience in a unionized environment.
• Experience in motivating, coaching, and training staff.

Responsibilities

• Manage daily Cabin Environment operation and departmental budget.
• Conduct random quality audits of all CEQ work performed.
• Ensure compliance with Health & Safety SOPs.

Skills

Leadership

Communication

Problem Solving

Organization

Education

High School Diploma

Tools

Six Sigma GB

Job description

Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

Reporting to the Manager, Cabins Services Operations, this position is accountable for managing the Cabin Environment Quality (CEQ) operation and application of Services standards for the Vancouver station.

Responsibilities:

Cabin Environment Management & Standards

• Manage daily Cabin Environment operation; ensuring operation meets contract SLA specifications as well as financial integrity and cost control.
• Manage departmental budget, with a revenue development and cost containment focus.
• Accountable for achieving/improving targets: DIs, Misuse and abuse, absenteeism, grooming audits, training, briefings etc…
• Develop and implement new processes to achieve greater effectiveness and efficiency, with a focus on the customer’s experience.
• Conduct random quality audits of all CEQ work performed, monitoring and tracking daily performance measures.
• Manage CEQ station supplies as well as recycling processes.
• Liaise with key 3rd party contacts to ensure operational efficiency: launderers, CARA Commissary Stores etc...
  

Health & Safety and Security

• Manage Cabin Environment station Health & Safety SOPs, ensuring policies and procedures are followed.
• Sign-off on accident/injury reports, review statistics and address issues accordingly.
• Accountable for cabin security searches performed by staff.

People

• Provide departmental leadership through integrity, openness and enthusiasm.
• Responsible for employee engagement, communication and recognition initiatives.
• Establish and maintain a strong and constructive working relationship with Union Representatives.
• Develop and manage yearly staffing plans and daily processes.
• Execute disciplinary follow up and action as required (grievances, second level hearing etc.).
• Follow-up with applicable cabin crews when audits are failed.
• Ensure employee training qualifications are maintained (new hire, regulatory and recurrent).

Qualifications

• Possess at least a high school diploma
  
• 3-5 years of supervisory experience in a unionized environment
  
• Experience and track record motivating, coaching and training staff
  
• Strong interpersonal and communication skills with an ability to problem solve
  
• Strong organizational skills
  
• Six Sigma GB training and project management experience an asset
  
• Valid ramp driver’s license, D-A
  
• Demonstrate punctuality and dependability to support overall team success in a fast-paced environment.

Conditions of Employment:

• Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.

Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates.

Diversity and Inclusion

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.

As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.