Manager, Business Systems & Process Optimization

Red Deer; Red Deer; On-site; CAD 112,000 - 140,000; Full time

Job summary

The City of Red Deer Municipal Government seeks a Manager to lead the Business Systems Optimization section, delivering operational business systems support, knowledge management, information services, data and GIS support, and business process optimization across the organization. The role provides leadership and internal consulting to align operational needs with enabling technologies.

The preferred candidate will have a Bachelor’s degree in Business, Information Systems, Geography/GIS, Public

Qualifications

• Bachelor’s degree in Business, Information Systems, Geography/GIS, Public Administration, Data Analytics, or related discipline.
• Minimum 7 years progressively responsible experience in business systems support, operational analysis, GIS, knowledge management, process improvement, or related fields.
• Leadership experience in complex organizational or public‑sector environments preferred.
• Knowledge of business systems analysis and operational process optimization.

Responsibilities

• Lead business systems optimization and process improvement across departments.
• Oversee knowledge management and information services for documentation and access.
• Provide leadership for business intelligence, reporting, GIS, dashboards, and analytics.

Skills

Leadership

Change management

Project coordination

GIS knowledge

Data analytics

Education

Bachelor’s degree in Business, Information Systems, Geography/GIS, Public Administration, Data Analytics

Tools

GIS software

BI/reporting tools

Job description

The City of Red Deer Municipal Government seeks a Manager to lead the Business Systems Optimization section, delivering operational business systems support, knowledge management, information services, data and GIS support, and business process optimization across the organization. The role provides leadership and internal consulting to align operational needs with enabling technologies.

The preferred candidate will have a Bachelor’s degree in Business, Information Systems, Geography/GIS, Public