Manager Business Optimization Services

Culture Alberta; Red Deer; On-site; CAD 112,000 - 140,000; Full time

Job summary

The City of Red Deer Municipal Government is seeking a Manager of Business Systems Optimization to lead workflows, optimize processes, and elevate data-driven decisions across departments. You will guide knowledge management, information services, and GIS support while coordinating enterprise projects with internal consultants.

Ideal candidates will have a Bachelor’s degree, 7+ years in related fields, and demonstrated leadership in complex environments, with strong change management and

Qualifications

• Bachelor’s degree or equivalent in relevant field.
• 7+ years of progressively responsible experience in business systems support, operational analysis, GIS, knowledge management, or process improvement.
• Leadership experience in complex organizations or public sector preferred.
• Knowledge of business systems analysis and operational process optimization.
• Knowledge of management and information services practices, including reporting, data analysis, and GIS support services.
• Knowledge of business process improvement and organizational coordination.
• Project coordination and internal consulting skills.
• Change management and operational readiness support.
• Understanding of municipal operations, workflows, governance structures, and corporate support functions.
• Ability to work with operational systems, reporting tools, and information management practices.
• Ability to apply systems thinking to priorities, interdependencies, and processes.
• Awareness of industry trends in operational systems, knowledge management, GIS, BI, and vendor landscapes.

Responsibilities

• Lead business systems optimization and process improvements across departments.
• Oversee knowledge management and information services to improve documentation and accessibility.
• Provide leadership for business intelligence, reporting, and GIS services to support data-driven decisions.
• Coordinate enterprise projects and internal consulting initiatives with cross-functional teams.
• Manage the Business Systems Optimization function, including staff, budgets, and resources.

Skills

Leadership

Change management

Project coordination

Process optimization

Knowledge management

Data analysis

Education

Bachelor’s degree in Business/Information Systems

Tools

GIS software

Reporting tools

BI platforms

Job description

About Red Deer

Red Deer sits at the heart of Central Alberta along the QEII corridor, perfectly positioned between Calgary and Edmonton. With more than 100,000 residents and a regional reach of over 300,000, it’s a growing hub for business, services, and opportunity.

Here, big-city amenities meet small-city ease. Enjoy abundant parks and trails, vibrant arts and culture, excellent recreation and education, and a strong sense of community.

With easy access to lakes, outdoor adventures, and the mountains, plus a thriving economy and high quality of life, Red Deer is an inviting place to live, work, and grow.

About The City of Red Deer Municipal Government

The City of Red Deer is a dynamic municipal organization with a $480M operating budget, a $60M capital program, and a workforce of nearly 1,700 employees. It is focused on growing with purpose by attracting talented, community-minded people who want to make a difference.

Guided by the vision “Our City, One Voice,” Red Deer is building a thriving, inclusive, and connected community, with priorities centered on a vibrant economy, community wellbeing, and strong engagement.

At its core, the City values its people, embracing diverse perspectives and fostering a culture of collaboration, innovation, and shared success.

The Opportunity

This role leads the Business System Optimization section in delivering operational business systems support, knowledge management, information services, data and GIS support, and business process optimization services across the organization.

The Manager provides leadership and internal consulting support that bridges operational business needs with enabling technologies and information systems, ensuring departments are supported in optimizing workflows, interpreting business requirements, improving access to information, and using data to support operational decision-making and organizational effectiveness.

Top Key Responsibilities

• Lead business systems optimization and process improvement by enhancing workflows, improving system utilization, and driving operational efficiency across departments.
• Oversee knowledge management and information services to improve documentation, information accessibility, knowledge sharing, and business continuity.
• Provide leadership for business intelligence, reporting, and GIS services by supporting data-driven decision-making, dashboards, analytics, and mapping solutions.
• Coordinate enterprise projects and internal consulting initiatives through cross-functional collaboration, change management, process integration, and operational improvement efforts.
• Manage the Business Systems Optimization function by leading staff, setting priorities, managing budgets and resources, and fostering continuous improvement and customer service excellence.

As our preferred candidate, you will have

• Bachelor’s degree in Business, Information Systems, Geography/GIS, Public Administration, Data Analytics, or related discipline
• Minimum 7 years progressively responsible experience in business systems support, operational analysis, GIS, knowledge management, process improvement, or related fields
• Leadership experience in complex organizational or public-sector environments preferred
• Knowledge of business systems analysis and operational process optimization
• Knowledge of management and information services practices, including operational reporting, data analysis, and GIS support services
• Knowledge of business process improvement and organizational coordination
• Project coordination and internal consulting skills
• Knowledge of change management and operational readiness support
• Understanding of municipal operations, workflows, service delivery environments, organizational governance structures and corporate support functions.
• Ability to work with operational systems, reporting tools, and information management practices
• Ability to apply systems thinking to organizational priorities, operational interdependencies, and business processes
• Awareness of industry trends related to operational systems, knowledge management, GIS, business intelligence, business systems support, and process optimization practices
• Awareness of vendor landscapes and operational support service models

Affiliation:

Exempt

Status:

Regular Full-time

Remuneration:

$57.04 to $71.31 per hour

$111,655.80 to $139,589.33 per annum

Hours of Work:

75 hours biweekly; Monday to Friday. Some evening and weekend work may be required.

The City of Red Deer does not permit the use of unauthorized internet resources or Artificial Intelligence (AI) tools (for example, Copilot, ChatGPT or any other form of AI) during interviews or any supervised or timed assessments. Any violation may be investigated and result in serious consequences, including the rejection of your application.

We thank you for your application. Only those selected for an interview will be contacted.