Manager, Business Applications

Wetech Alliance; Windsor; On-site; CAD 102,000 - 117,000; Full time

Job summary

An established university is seeking a Manager of Business Applications to lead a dedicated team in enhancing and managing core business applications. This role is pivotal in aligning technology solutions with institutional goals and improving operational efficiency. The ideal candidate will possess strong leadership and project management skills, guiding the team through the complete application lifecycle. With a focus on service delivery and vendor management, this position offers a unique opportunity to impact the university's technological landscape positively. Join a dynamic environment that values innovation and collaboration.

Qualifications

• Experience in managing business applications and leading teams.
• Strong project management skills with a focus on delivery and quality.

Responsibilities

• Manage and improve the university's supported applications.
• Lead a team of Business Analysts and Application Analysts.
• Oversee vendor contracts and ensure service levels are met.

Skills

Leadership & People Management

Project Management

Vendor Management

Service Management

Business Applications Support

Education

Bachelor's Degree in Information Technology or related field

Job description

POSITION TITLE

Manager Business Applications

DEPARTMENT

Information Technology Services

SALARY RANGE

$102,230.00 - $116,170.00

The University of Windsor is situated on the traditional territory of the Three Fires Confederacy of First Nations: the Ojibwa, the Odawa, and the Potawatomie. We respect the longstanding relationships with First Nations people in this place in the 100-mile Windsor-Essex peninsula and the straits – les détroits – of Detroit.

Who We Are

The University of Windsor (the University or UWindsor) is a globally relevant, regionally focused university that welcomes over 16,000 students in a range of comprehensive and research-intensive graduate and undergraduate programs. The university consists of eight academic faculties including Arts, Humanities and Social Sciences; Science; Human Kinetics; Education; Law; Engineering; Nursing; and Business. The campus hosts a medical program offered by Western University’s Schulich School of Medicine and Dentistry. The university employs approximately 2,500 faculty and staff, including about 600 tenured or tenure-track faculty. Its unique position on an international border fosters a diverse community offering rich cultural, recreational, and educational opportunities, and it maintains partnerships with American universities, especially in Michigan.

PRIMARY JOB RESPONSIBILITIES

As a key leader within the Information Technology Services team, the Manager, Business Applications, plays a critical role in managing, supporting, and improving the university’s supported applications. Reporting to the Director, Project Management and Business Applications, this role oversees a team of Business Analysts and Application Analysts responsible for the lifecycle management of core business applications, including implementation, enhancement, and optimization. The manager provides strategic direction to align application management with institutional goals, policies, and best practices, and leads project execution to deliver technology solutions that enhance operational efficiency, user experience, and business support.

Key Responsibilities include:

1. Leadership & People Management: Assigns and oversees projects, defines team roles and standards, conducts performance reviews, supports professional development, manages recruitment and staffing, and handles employee relations including discipline and grievance responses.
2. Project Management: Leads medium-scale projects from planning through delivery, manages timelines, budgets, risks, and communications, and ensures quality and stakeholder satisfaction.
3. Vendor Management: Oversees vendor contracts and performance, manages compliance and change, and identifies opportunities for service and cost improvements.
4. Service Management: Ensures service levels are met, improves service delivery processes, and manages incident resolution and escalation.
5. Business Applications Support: Acts as a product owner and solution architect, aligning IT services with business goals, supporting client needs, and leading the resolution of complex technical issues.