Manager, Business Analysis

Scotiabank; Toronto; Hybrid; CAD 80,000 - 120,000; Full time

Job summary

Join Scotiabank as a Manager of Business Analysis to lead projects and resolve complex business issues for clients. You'll utilize your strong analytical skills and project management experience to improve workflows and ensure successful project implementations within a diverse and inclusive culture. With a commitment to diversity and continuous learning, Scotiabank offers a hybrid work environment and opportunities to engage with the community.

Benefits

Flexible vacation

Tuition assistance

Community engagement opportunities

Qualifications

• Experience with Identity Access Management tools is an asset.
• 5-10 years of experience in business analysis or project management.
• Knowledge of ITIL service delivery methodology is a plus.

Responsibilities

• Lead business analysis to resolve complex issues for clients.
• Participate in project lifecycles as a Subject Matter Expert.
• Develop training material and provide business support.

Skills

Analytical Skills

Communication Skills

Problem Solving

Project Management

Time Management

Education

Post-Secondary degree or College Diploma

Tools

MS Office Suite

MS Project

MS Visio

Job description

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Requisition ID: 216622

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Manager of Business Analysis must be creative, a self-starter, results oriented and highly motivated individual with excellent analytical skills and the ability to apply this knowledge in the resolution of complex business problems. Candidates must have excellent interpersonal and communication skills (oral, written and presentation) to effectively liaise with business users, internal development team and members of project team. Solid business analysis or project management experience with the ability to manage multiple projects with changing priorities within tight timeframes is required for this position. To be successful, the individual must thrive on challenge, be proactive, eager to learn, and be attentive to detail. Working knowledge of Logical Access Control, Identity Provisioning is also an asset.

Is this role right for you? In this role, you will:

Independently resolve complex, multifaceted issues to meet the business needs of our clients. This involves leading and/or participating in

Gathering of business and system requirements

Investigation and research into the current state and identified business issues

Contribute to design of solutions and future state processes to resolve identified business issues

Contribute to current and future state process workflow

Lead or Participate in any/all stages of the project lifecycle including:

Acting as Subject Matter Expert for supported application within GIAM

Root cause analysis of incidents

Reviewing and/or participating in the development and execution of test cases.

Managing pilots, proofs-of-concepts and staged implementation activities

Project implementation and post-implementation support

Lead and/or participate in the development of communications required as a result of system implementations, including:

Creating / updating existing documentation (BRD, Process Document, Quick Reference Guide, Video Tutorial etc.)

Development of training material and training session

Provide recommendation on communication strategy

Provide business support to various business partners as required:

Research on existing product to ensure we leverage out of the box solution

Continually acquire and enhance knowledge relate to identity management

Address ad-hoc inquires and provide quick resolution

Identify opportunities for process improvement and operation efficiencies

People Management:

Champions a high-performance environment

Implements people strategy that attracts, retains, develop and motivates team by frosting an inclusive environment

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

Excellent knowledge of Logical Access Control and Provisioning tool for Identity Access Management

Advanced knowledge of process methodology / mapping (modelling) and charting activity base workflow

Advanced knowledge of Bank’s core systems and technology

Excellent writing skills

Excellent working knowledge of standard MS Office Suite including MS Project and MS Visio tools

Experience in all phases of the software development life cycle

Strong problem solving and troubleshooting skills

Strong analytical skills

Competent to work on complex projects independently

Able to work within cross functional teams

Effective time management and organization skills

Experience with Bank new hire onboarding process

Experience with Bank support process

Nice to have:

Knowledge of the ITIL service delivery methodology

Working knowledge of HPQC

Experience with Security principal

Post-Secondary degree / College Diploma / or related discipline or 5 – 10 years of equivalent work experience

Security Designation is desired: CISA/CRISC/CISSP

What's in it for you?

Diversity, Equity, Inclusion & Allyship-We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.

Accessibility and Workplace Accommodations- We value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.

Upskillingthrough online courses, cross-functional development opportunities, and tuition assistance.

Competitive Rewardsprogram including bonus, flexible vacation, personal, sick days and benefits will start on day one.

Community Engagement- no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, Humans of Digital and much more!

Work arrangements: Hybrid

#LI-Hybrid

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here . Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.