Senior Business Process Design & Delivery Manager

XL CATLIN; Toronto; On-site; CAD 100,000 - 130,000; Full time

Job summary

AXA XL seeks a Senior Business Process Design & Delivery Manager in Toronto to drive solution design and delivery across business units. This role requires expertise in Lean Six Sigma and experience in change management. Candidates should possess strong analytical and communication skills, with a proven record in the insurance sector.

Qualifications

• Proven track record of successful application of tools.
• Extensive insurance industry experience.
• Consulting roles with various solutioning techniques.

Responsibilities

• Drive cross-functional programs in solution design and delivery.
• Utilize Lean Six Sigma tools for process design.
• Manage change and ensure smooth transitions to business as usual.

Skills

Change Management

Analytical skills

Collaboration skills

Communication skills

Problem solving

Education

Certified BB / MBB

Job description

Job Description - Senior Business Process Design & Delivery Manager (25AAOT25D20241010)

Job Description

Senior Business Process Design & Delivery Manager (

Job Number : 25AAOT25D20241010)

DISCOVER your opportunity

As AXA XL continues to invest in its end-to-end capabilities, the Senior Business Process Design and Delivery Manager role holder will drive cross-functional / cross-BU programs in the solution design and delivery. Building on knowledge of processes and systems, they will partner with business units, IT, and other functions to ensure the successful roll-out of the initiatives.

Key Responsibilities

• Process Design and Implementation : Effective and efficient use of the full suite of Lean Six Sigma tools and techniques to define and analyze current processes and refine / design future processes, including identifying training and documentation needs, and implementing sustainable improvement plus continuous improvement capability.
• General Solution Design : Identifies business solutions to a variety of business problems, understanding and synthesizing business problems, identifying and documenting solutions / options through workshops and interviews, conducting analyses, and documenting deliverables.
• Project Related Design Definition : Define and document high-level target design and business outcomes. Conduct E2E assessment to ensure all impacted functions and processes are properly considered in the project. Identify resource impacts / needs and document high-level product requirements, where applicable.
• Change Management : Applies Change Management tools and methodologies to various projects including impact assessment, roll-out planning, stakeholder management, communication, and training. Manage adoption and transition to BAU.
• Product Ownership : Expert on specific applications / functional processes, providing advice and developing solutions on these specific system capabilities and processes on relevant programs.
• Knowledge Sharing : Share expertise and lessons learned on program execution among Business Solution Design Managers to drive cross-pollination of knowledge.
• Expected to work independently, driving and delivering solutions on programs with some oversight from Practice leaders or assigned project coaches.

Qualifications

We’re looking for someone who has these abilities and skills :

• Certified BB / MBB from a recognized program with a proven track record of successful application of tools and techniques.
• Extensive experience in driving programs in the insurance industry and international environment, coupled with other relevant experience.
• Experience in consulting roles, equipped with various tools and techniques for status assessments, solutioning, visualization, and implementation of various business problems.
• Effective Change Management skills, with experience in assessing change impact and delivering change management activities targeted to various stakeholder groups.
• Robust capabilities in documenting, visualizing, and presenting design decisions and progress status.
• Manages defined workstreams independently and considers interdependencies with other areas proactively.
• Influential collaborative skills and experience in cooperating across multiple teams / stakeholders.
• Good analytical / conceptual skills complemented with effective social / soft skills.
• Good organizational, communication, and presentation skills.
• Analytical and creative mindset.

Location

US-IL-Chicago

Other Locations

US-IL-Chicago, CA-CA-Toronto, US-CT-Hartford, US-TX-Dallas, US-GA-Atlanta

Work Locations

US IL Chicago 111 S. Wacker Drive Suite 400 40th Floor Chicago 60606

Job Field

Project & Change Management

Schedule

Full-time

Job Type

Standard

AXA XL is an Equal Opportunity Employer.

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