Manager, Building Operations & Services (term)

University of Toronto; Toronto; On-site; CAD 91,000 - 108,000; Full time

Job summary

The University of Toronto seeks a Manager of Building Operations and Services to oversee the operational management of student residences. This role involves budgeting, facility management, and fostering a culture of service excellence, ensuring the needs of students are met while complying with all relevant regulations.

Qualifications

• Minimum of 5 years’ experience in facilities management.
• Registration with Ontario Association of Architects or Professional Engineers of Ontario preferred.
• Extensive knowledge of construction and operational practices.

Responsibilities

• Manage day-to-day operational activities for multiple residences.
• Develop and implement safety and sustainability programs.
• Ensure compliance with University policies and regulations.

Skills

Project Management

Organizational Skills

Communication

Education

University degree in facilities management, engineering or architecture

Tools

Microsoft Office

Architectural software

Job description

Date Posted: 05/30/2025
Req ID: 43155
Faculty/Division: Operations and Real Estate Partnerships
Department: S&E Student Residences
Campus: St. George (Downtown Toronto)

Description:

Spaces and Experiences operates undergraduate and graduate student housing on the St. George campus. This includes Graduate House, Knox Residence, Chestnut Residence, with a new residence (Oak House) scheduled to open in the fall of 2025. The S&E Student Residences provide a residence experience that fosters community engagement, celebrates diversity, and keeps equity and inclusion at the forefront of our decision making and approach. Our goal is to offer our residents the opportunity to live in an environment that provides programming, services, and interactions that positively contribute to their personal growth and academic success during their time at the University of Toronto.

Under the general direction of the Director of Residence Operations and the Assistant Director of Residence Operations, the Manager, Building Operations and Services, is responsible for the day-to-day operational management of multiple residences within the S&E Student Residences portfolio, and for the efficient, cost effective, and successful conduct of operational activities within their assigned residences. These include facility and property management functions, maintenance programs, large and small projects, service delivery, and the procurement of goods and services within pre-approved limits. In collaboration with relevant managers and department leadership, the Manager recommends budget and capital expenditures, and manages expenses within approved budget constraints. In collaboration with staff, relevant mangers, and third-party service providers, the Manager develops, implements, and manages safety programs, emergency programs, sustainability programs, and all other programs required for the operation and maintenance of all equipment and physical structures within the assigned facilities. The incumbent will ensure compliance with University policies as well as municipal, provincial, and federal codes and regulations. The Manager, Building Operations and Services, will foster a culture of service excellence and continuous improvement within their assigned teams and advance S&E’s strategic priorities, including those related to equity, diversity and inclusion. The incumbent must be available to consult on or attend to emergencies, and participate in residence activities, outside of normal office hours.

The Manager of Building Operations and Services works in close and frequent collaboration with the Residence Life team and other managers to ensure that facilities, amenities, and services within their jurisdiction are properly planned and executed to meet our students’ evolving needs, and to support the academic mission of the University.

Qualifications

Education:

• University degree with qualifications in facilities management, engineering or architecture or equivalent combination of education and experience.
• Registration with Ontario Association of Architects (Member with Seal) or license to practice in the Province of Ontario, or registered and in good standing with the Professional Engineers of Ontario would be considered an asset.

Experience:

• Minimum of 5 years’ experience or progressive responsibility in facilities management, maintenance.
• Extensive knowledge of construction, engineering systems and operational practices.
• Demonstrated experience in managing maintenance budgets and performing financial analyses of alternatives.
• Experience with strategic planning with an emphasis on facilities renewal projects for older buildings.
• Experience with management and supervision in a unionized environment required.
• Additional knowledge of strategic planning, financial management, business management and project management required.
• Expertise in managing the complexities of a multi-purpose academic/residential building desirable.

Skills:

• Superior project management and organizational skills.
• Proficient Computer skills (Microsoft Office, budget schedules, architectural software, building drawings, database management, HRIS, security equipment and access system).
• Ability to draw and interpret sketches and review architectural and engineering drawings.
• Excellent multi-discipline knowledge of the principles of planning, design and construction of buildings.
• Experience interpreting building codes and other applicable regulations.
• Experience planning and implementing maintenance principles.
• Experience with estimation and cost control in construction.
• Knowledge of building and service contracts, and University contracting processes and practices.
• Familiar with formulating budgets and estimates, reviewing cost reports and preparing financial projections and analyses.

Other:

• Demonstrated ability to lead in a complex environment, including a demonstrated ability to work effectively under pressure with multiple demands, strict deadlines and frequent changing priorities.
• Superior written and verbal communication and presentation skills.
• Superior negotiating and mediating skills.
• Ability to work effectively with faculty, staff, students and members of the University and community at large.

Please note:

• This role is for a 2 year term

Closing Date:06/09/2025, 11:59PM ET
Employee Group: Salaried
Appointment Type: Ancillary Operations
Schedule: Full-Time, term
Pay Scale Group & Hiring Zone:PM 3 -- Hiring Zone: $91,937 - $107,259 -- Broadband Salary Range: $91,937 - $153,227
Job Category: Administrative / Managerial