Manager, Branch Oversight and Client Services

Scotiabank; Toronto; On-site; CAD 90,000 - 130,000; Full time

Job summary

Scotiabank is seeking a Manager, Branch Oversight and Client Services to drive client-focused outcomes and strengthen branch oversight. The role involves leading reporting, risk assessment, and policy adherence for Scotiatrust and Canadian Wealth services.

The position requires experience in estate and trust operations, regulatory compliance, and strong collaboration with the National Office. Location options include multiple Canadian cities, with Toronto as a key hub.

Qualifications

• Post-secondary degree or diploma preferred.
• Extensive experience in the Estate and Trust industry.
• Knowledge of branch regulations, policies, operations to ensure audit readiness.
• Knowledge of regulatory compliance related to Privacy, AML/ATF, Know Your Client (KYC).
• Proficiency with Microsoft Word, Excel, OneNote and PowerPoint.

Responsibilities

• Champion a client-focused culture to deepen client relationships and leverage broader Bank relationships and systems.
• Support the Oversight team’s goals and activities as a member of Scotiatrust National Office.
• Execute reporting and oversight relating to operational risk, account management and policy adherence.
• Create system queries and reports to facilitate branch oversight in the region and participate in on-site reviews for compliance.
• As a 1st line of defence, monitor risk controls and ensure controls are designed and operating effectively.
• Escalate issues, identify opportunities for improved processes, and contribute to risk culture.

Skills

Client relationship management

Oversight and reporting

Risk management

Regulatory compliance knowledge

Team leadership

Education

Post-secondary degree or diploma

Job description

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Title: Manager, Branch Oversight and Client Services

Requisition ID: 276813
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Purpose

Contributes to the overall success of Scotiatrust / Canadian Wealth ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are client focused and in compliance with governing regulations, internal policies and procedures.

Is this role for you ? In this role you will

• Champions a client focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.


• Is a member of the Scotiatrust National Office team, supporting the Oversight team’s goals and activities.


• Responsible for the execution of all reporting and oversight as it relates to operational risk, account management and policy adherence.


• Creates system queries and reports necessary to facilitate the oversight of Scotiatrust branches located in their region. Participate in on-site review of branch administration to ensure compliance with policies and procedures.


• As a key member of Scotiatrust’s 1st line of defence, the role uses a risk-based approach, performing monitoring and testing to provide reasonable assurance that the business is in compliance and controls are designed and operating effectively. Monitors key risk controls in fiduciary and agency accounts (such as overdraft reporting, new business acceptance, and stale-dated cheques) and reports and works with management to correct issues of non-compliance or control deficiencies. Assists in identifying opportunities for designing, modifying and implementing improved processes within an effective operations structure which will be based on the service requirements of the trust branches.


• Understands how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions. Limit corporate risk exposure by ensuring that account administration is carried out in compliance with defined policies and procedures and audit standards, including escalation of issues to National Office. A member of the leadership team, the incumbent is a sitting member of the National Office Discretionary Powers Council.


• Actively pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct.


• Champions a high performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment; communicating vison/values/business strategy and managing succession and development planning for the team.


• Supports team development through coaching focused on risk, regulations and having audit ready branches.

Do you have the skills that will enable you to succeed in this role - We'd love to work with you if you have :

• Post-Secondary Degree/Diploma preferred


• Extensive experience in the Estate and Trust industry


• Knowledge of branch regulations, policies, procedures, operations and functions to ensure branch operates within audit requirements


• Thorough knowledgeof regulatory compliance related to Privacy, Anti-Money Laundering/Anti-Terrorist Financing, Know Your Client requirements


• Comfort with the Microsoft suite of products (Word, Excel, OneNote, Powerpoint)

The candidate can work from any of the following location : Victoria, Vancouver, Calgary, Winnipeg, Edmonton, Barrie, London, Hamilton, Toronto, Kingston, Ottawa, Saint John, St Johns, Halifax

Location(s): Canada : Ontario : Toronto || Canada : Alberta : Edmonton || Canada : British Columbia : Vancouver || Canada : Manitoba : Winnipeg
Scotiabank is a leading bank in the Americas. Guided by our purpose: \"for every future\", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.