Associate Trust Officer - Calgary

Scotiabank; Calgary; On-site; CAD 60,000 - 95,000; Full time

Job summary

An established industry player is seeking an Associate Trust Officer to join their dynamic team in Calgary. This role involves providing exceptional Estate, Trust, and Agency administration services while ensuring compliance with corporate policies and legislation. You will manage client relationships, maintain accurate account administration, and identify new business opportunities. With a commitment to a high-performing culture, this position offers a unique opportunity to grow your expertise in Trust management and client service. If you are driven, detail-oriented, and passionate about helping clients achieve their financial goals, this role is perfect for you.

Qualifications

• Completion of Canadian Securities Course and a University Degree or equivalent experience.
• Knowledge of Trust Accounting Principles and Systems is crucial.

Responsibilities

• Manage client relationships and provide personalized service in Estate and Trust administration.
• Ensure compliance with policies and prepare detailed fee calculations for accounts.

Skills

Canadian Securities Course

Trust Accounting Principles

Trust Accounting Systems

Personal Trust Policies

Financial Planning processes

Client Relationship Management

Education

University Degree

Trust Institute designation/diploma

Job description

Title: Associate Trust Officer - Calgary

Requisition ID: 219717

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

As the Associate Trust Officer, you are responsible for providing clients and beneficiaries with Estate, Trust and Agency administration services at established service quality levels and fee rates in accordance with corporate policy and procedure, the operating document, client needs and current legislation, both in respect of your designated account load and in respect of the account load assigned to the Senior Trust Officer. This dual role requires that you possess sound basic technical knowledge of Estates and Trusts together with experience in the administrative aspects of Estate, Trust and Agency accounts.

As the Associate Trust Officer, you have the primary responsibility for managing the client/beneficiary/Co-Trustee relationships in respect of your designated accounts, which would be limited in number and of average size and may involve larger more complex accounts in the role of back up to the Senior Trust Officer.

Is this role right for you? In this role, you will:

1. Provide personalized service to the clients/beneficiaries at established levels, exemplified by timely and accurate account administration and effective interaction with them, their advisors and where applicable, the Co-Trustees.
2. Limit corporate risk exposure by ensuring that account administration is carried out in compliance with defined policies and procedures and audit standards, with particular emphasis on presentations to the Discretionary Powers Committee for guidance and/or approval. Demonstrate understanding of clients/beneficiaries exposure to risk in the context of the account administration and ensure full documentation of our activities relative to the account.
3. Create/authorize accurate and timely accounting entries for payments to third parties, realization of assets, fee collection, trading activity, distributions to clients/beneficiaries. Review all account entries and cash positions daily, taking remedial action where required.
4. Prepare/approve detailed fee calculations in Estate and Trust accounts in accordance with fee agreements or local/judicial practice and subsequently obtain the approvals of the beneficiaries and/or the Courts to the charging of fees. Provide accurate forecasts as to the amount and collection dates of account fees and provide variance reports where required.
5. You may be identified as the client’s Primary Relationship Manager (PRM) that is assigned to the Scotiabank Wealth Management Centre professional with the expertise most relevant to the client’s financial priorities. As PRM you will utilize the Financial Planning process to develop an in-depth understanding of your clients' needs and will serve as a conduit for referrals to the SWM Team of Experts. You are responsible for developing multiple service client relationships based on formalized client strategies. You will engage and inform the designated Team of Experts as to changes in client information and priorities. As PRM you will maintain SWM service standards regarding proactive contact, central client point of contact for special events, recording and maintaining the Client Contact database and hold and maintain the client’s Financial Plan.
6. Creates an environment in which their team pursues effective and efficient operations of their respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/AFT/sanctions and conduct risk.
7. As a Relationship Manager you are a key member of the Centre’s Team of Experts. You will work closely with the client’s Primary Relationship Manager (PRM) to proactively identify and implement strategies to address client needs. You will actively contribute as a member of the PRM team by updating the PRM/Client Contact database and participating in the client’s annual Financial Plan review process.
8. Identify new business opportunities for Scotiabank that may arise in the course of managing client relationships and where applicable assist in the sales and established referral process.

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you have:

• Successful completion of Canadian Securities Course
• University Degree or equivalent industry experience
• Successful completion of three courses towards Member, Trust Institute or Specialist, Trust Institute designation/diploma
• Thorough knowledge of Trust Accounting Principles
• Thorough knowledge of Trust Accounting Systems
• Working knowledge of Personal Trust Policies
• Thorough knowledge of each Scotia Wealth Management Business Line’s value proposition
• Thorough knowledge of the full Scotia Wealth Management product and service offering in order to identify opportunities across the Scotia Wealth Management Team of Experts
• Working knowledge of the products and services offered by Scotiabank (external to SWM) in order to identify and refer clients as appropriate
• Working knowledge of the Financial Planning processes and tools

Location(s): Canada : Alberta : Calgary

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation during the recruitment and selection process, please let our Recruitment team know. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.