Manager, Ballpark Experience & Operations (18-Month Contract)

Toronto Blue Jays; Toronto; On-site; CAD 70,000 - 75,000; Full time

Benefits offered by this job

Leadership development

MLB team experience

Community and inclusion culture

Job summary

The Toronto Blue Jays are seeking a Manager, Ballpark Experience & Operations for an 18-month contract at Rogers Centre. You will lead game day and event staffing, onboarding, training, and execution to deliver a safe, welcoming, and engaging fan and staff experience.

Reporting to the Senior Manager, Ballpark Experience & Operations, you will coordinate across departments and drive continuous improvement in operations, communication, and service delivery during baseball games, concerts, and

Qualifications

• Post-secondary education in sports management, business, hospitality, events, or related field preferred.
• 3–5 years of experience leading frontline or event-based teams in fast-paced environments.
• Experience supporting recruitment, onboarding, staff leadership, coaching, and performance conversations.

Responsibilities

• Support recruitment, onboarding, and development of game and event staff to ensure strong talent pipeline.
• Manage staffing readiness for games, concerts, and events with appropriate coverage.
• Provide leadership, coaching, and support to part-time coordinators and staff.
• Develop and execute training programs and communications for safety, service focus, and operational excellence.
• Oversee attendance, time-off, and staffing risk with scheduling coordinators.
• Collaborate with internal stakeholders to support event preparation and on-site execution.

Skills

Staff leadership

Communication

Time management

Problem solving

Customer service

Education

Post-secondary education in sports management, business, hospitality, events, or related field

Tools

Microsoft Office

Excel

Word

Outlook

Job description

Are you interested in joining the Toronto Blue Jays Ballpark Experience Team? This is your chance!

The Toronto Blue Jays are looking for a Manager, Ballpark Experience & Operations, on an 18-month contract.

As a member of the Ballpark Experience & Operations team, the Manager, Ballpark Experience & Operations supports the planning, coordination, execution, and continuous improvement of game day and event operations that contribute to a safe, efficient, welcoming, and engaging fan and staff experience at Rogers Centre. Reporting to the Senior Manager, Ballpark Experience & Operations, this role provides day-to-day leadership across staffing readiness, onboarding, training, communication, event preparation, administrative coordination, and operational execution for baseball games, concerts, and special events.

The Manager plays a key role in translating departmental plans into clear staffing, communication, training, and execution practices that prepare teams to deliver consistent experiences across games and events. This role is responsible for setting expectations, supporting accountability, and helping lead a high-performing team environment that strengthens operational excellence and the part-time staff experience. This role requires sound judgment, strong decision-making, and the ability to collaborate across departments to support consistent execution and identify practical opportunities for improvement. Please note, this is an 18-month contract.

Responsibilities

• Support the recruitment, hiring, onboarding, and ongoing development of game and event staff within Ballpark Experience & Operations, ensuring a strong talent pipeline and consistent people practices across the department
• Support staffing readiness for baseball games, concerts, and special events, ensuring appropriate coverage, effective deployment, and alignment of staffing plans to operational priorities and service expectations
• Provide direct leadership, coaching, and support to part-time coordinators, supervisors, and part-time people leaders, setting clear expectations and driving accountability, consistency, and engagement across teams
• Support the development and execution of training programs, resources, and communications that prepare staff to deliver a safe, service-focused, and operationally excellent event experience
• Support initiatives that strengthen the part-time staff experience, including recognition, communication, engagement, and process improvements that support retention, performance, and team culture
• Oversee staff attendance, availability, time-off requests, and related tracking processes, ensuring accurate administration and proactive resolution of staffing risks in collaboration with part-time scheduling coordinators
• Work collaboratively with the Coordinator, Game Day Operations, to ensure part-time staff receive timely and accurate communications of updates and information related to their role(s)
• Partner with Fan Services and other internal stakeholders, including Security, Facilities, Promotions & Events, and relevant operational teams, to support event preparation, operational readiness, service recovery follow-up, and day-of execution
• Support incident follow-up, staff-related escalations, operational issues, and customer service matters in partnership with the Senior Manager, the Fan Services team, and other relevant stakeholders, ensuring appropriate documentation, communication, resolution, and trend awareness
• Oversee day-to-day departmental administrative functions, including invoicing, ordering, payroll-related coordination, filing, reporting, and operational documentation, ensuring accuracy, organization, and process compliance
• Working with the Coordinator, Game Day Operations, and the Uniform Inventory Coordinator, manage uniform and wardrobe-related processes, including inventory, ordering, distribution, and related staff support, ensuring operational readiness and consistency
• Identify, recommend, and help implement improvements to workflows, communication practices, and operating procedures to enhance efficiency, consistency, and service delivery
• Research industry and venue best practices and share practical recommendations that support innovation and continuous improvement in event operations and staffing experiences
• Serve as an on-site operational leader for games and events, making informed decisions, providing visible leadership to teams, and acting as an escalation point as required
• Build strong working relationships across departments and contribute to a collaborative, accountable, and solutions-oriented culture that supports departmental and organizational goals

Qualifications

• Post-secondary education in sports management, business, hospitality, events, or a related field is preferred
• 3–5 years of experience leading frontline, part-time, or event-based teams in a fast-paced event, operations, hospitality, sports, or venue environment
• Demonstrated experience supporting recruitment, onboarding, staff leadership, coaching, and performance conversations, with the ability to build engaged and accountable frontline teams
• Strong understanding of game day or event operations, staffing coordination, and customer service principles within a high-volume environment
• Exceptional written and verbal communication skills, with the ability to communicate clearly, professionally, and confidently across all levels of the organization
• Strong organizational and time management skills, with the ability to manage multiple priorities, respond to changing operational needs, and meet deadlines
• Highly proficient in Microsoft Office applications, with a particular focus on Excel, Word, and Outlook
• Demonstrated ability to exercise sound judgment, make timely decisions, and resolve issues in a fair, professional, and solutions-focused manner
• Strong interpersonal and relationship-building skills, with the ability to collaborate, build trust, and partner effectively across teams
• Previous experience facilitating training, leading team development initiatives, or driving process improvement is considered an asset
• Knowledge of Ontario employment legislation is considered an asset
• Knowledge of baseball, live event operations, and the Toronto Blue Jays brand is considered an asset.
• Ability to legally work in Canada

Working Conditions

• Work is performed in both office and live event environments, including concourses, gates, seating areas, service spaces, and other areas of Rogers Centre
• Role requires extended periods of standing, walking, and moving throughout a busy ballpark during games and events
• Must be comfortable working in environments with large crowds, loud noise, changing weather conditions, bright lights, and high levels of activity
• Schedule varies based on the Blue Jays home schedule, concerts, events, and departmental needs, including evenings, weekends, holidays, all home games, and other Rogers Centre events as required

Salary: The anticipated base compensation range for this role is $70,000 – $75,000. Actual base pay offered within this range may differ based on a range of factors, including individual experience, education, skills, and organizational needs.

In addition to your base compensation, you will enjoy discretionary bonus opportunities, vacation entitlements, a comprehensive benefits package, and front office perks that reflect the excitement and community of working in baseball.

Position Status: Vacancy

What We Offer

• A commitment to your development, growth, and success
• Ongoing opportunities to build leadership and operational expertise
• A unique opportunity to help shape the staff and fan experience at one of Canada’s premier live event venues
• A unique employment experience working for the only MLB team in Canada

Toronto Blue Jays have a strong commitment to diversity, accessibility, and inclusion. Everyone who applies for a job will be considered. We encourage individuals from underrepresented groups to apply and join us in shaping the future of our club. Together, we will build a team that reflects the richness of the game and the communities that we represent.

Throughout the recruitment process, we are dedicated to working with candidates who have accessibility needs to ensure they have the necessary support to perform at their best. Questions regarding accessibility throughout the recruitment process can be directed to [e-mail].