Manager, Back of House (EXH)

Cineplex Inc.; Winnipeg; Hybrid; CAD 60,000 - 90,000; Full time

Benefits offered by this job

Tuition Assistance

Employee Assistance Program

Flexible Hours

Discounted Food and Beverages on Shift

Opportunities to Grow

& more!

Job summary

Cineplex in Winnipeg, Canada is seeking a Theatre Manager to lead Back of House operations and deliver an exceptional guest experience. You will ensure compliance with company policies, manage Amusement, Food & Beverage, Guest Service and Retail, and drive the venue's business vision.

You will recruit, train and coach venue management, oversee events, manage the budget, grow revenue and build strong relationships with corporate partners, employees and guests.

Qualifications

• Experience in a similar environment.
• Ability to analyze and interpret customer needs and offer appropriate options, solutions and resolutions.
• Proven ability to lead a team during high volume periods across multiple departments.
• Ability to prioritize and manage multiple activities while developing staff and meeting financial targets and reporting duties.
• Strong conflict resolution, negotiation and objection handling skills.
• Able to build and maintain relationships with corporate departments, partners, employees and guests.
• Proficient with Microsoft Office Suite.
• Schedule flexibility to work extended hours as required.

Responsibilities

• Maintain seamless operation of Amusement, Food & Beverage, Guest Service and Retail within the venue.
• Ensure the facility reflects Cineplex standards and complies with internal and regulatory checklists.
• Execute Groups & Events within the venue.
• Recruit, interview, train, and coach venue management and plan for succession.
• Manage theatre budget, drive revenue growth and advance Cineplex’s business objectives.

Skills

Team leadership

Customer needs analysis

Multidepartment coordination

Financial targets & reporting

Conflict resolution

Relationship building

Scheduling flexibility

Tools

Microsoft Office

Job description

## Manager, Back of House (EXH)Apply: Winnipeg, Canada: Full time: Posted Yesterday: End Date: October 3, 2026 (12 days left to apply): JR-113023**City:**Winnipeg**What you will do:****Theatre Manager**Cineplex’s Theatre Managers are an integral part of the team who provide an exceptional experience to each and every guest. Theatre Managers work to ensure that Company policies, procedures, and standards are all being followed across the venue. The ability to maintain and execute a clear business vision alongside cultivating positive morale is essential to this role.In this role, your responsibilities include (but are not limited to):* Maintaining the seamless operation of all Amusement, Food and Beverage, Guest Service and Retail operations within the venue.* Ensuring that the facility consistently reflects Company standards, and all relevant checklists and inspections are up to date as per both internal and external (regulatory bodies) requirements.* Being responsible for executing Groups & Events within venue.* Recruit, interview, train, and coach venue management, and plan for succession.* Ensure fair and equitable discipline, in compliance with the Company’s Discipline policy and severity table, implementing appropriate action(s) for performance and behavioural management.* Manage theatre budget, grow revenue, and initiate projects to drive the business forward and strengthen Cineplex’s reputation as Canada’s #1 premier film exhibition company.**Qualifications:**This role may be a perfect fit for you if:* You have experience in a similar environment.* You can analyze and interpret the needs of customers and offer appropriate options, solutions, and resolutions required.* You have demonstrated the ability to lead a team during high volume business periods in multiple departments.* Ability to prioritize and manage multiple activities, attend to employee's development while continuing to meet financial targets and reporting responsibilities.* You have strong conflict resolution, negotiation, and objection handling skills.* You are comfortable building and maintaining relationships with corporate departments, key business partners, employees, and guests.* Proficient with Microsoft Office Suite.* You have schedule flexibility to work extended hours as required.**Additional Information:**As an employee, you’ll enjoy:* Tuition Assistance* Employee Assistance Program* Flexible Hours* Discounted Food and Beverages on Shift* Opportunities to Grow* & more!**Inclusion & Diversity**Cineplex, its subsidiaries, and affiliates are equal opportunity employers with a commitment to hiring and retaining a diverse workforce. We encourage and welcome applications from all intersectional walks of life. The collective sum of our individual differences, experiences, knowledge, innovation, self-expression, unique capabilities, and talent represents a significant part of our culture. By valuing a diverse workforce, we enforce hiring practices that are fair and equitable.**Accessibility**We are committed to improving access and opportunities for all individuals, including those with disabilities by identifying and removing barriers that may prevent, inhibit, or restrict their access to employment oporunities. If you require accommodation at any stage of our hiring process (application, interviews, assessments, and placement), please contact us at 416-323-6600 or via email at [e-mail].**While we appreciate all interest, only those candidates selected for an interview will be contacted.**