Manager, Application Support & DevOps

Socket.dev; Vaughan; On-site; CAD 140,000 - 190,000; Full time

Job summary

CAA Club Group is seeking an experienced Manager, Application Support & DevOps to lead production support for Club Digital Applications, Travel Systems, MuleSoft integrations, and ERS platforms. You will oversee a team of Application Support Analysts and DevOps resources to ensure high availability and excellent service delivery, while collaborating with vendors and technology teams.

You will drive automation, incident and problem management, release processes, and security-compliant operations.

Qualifications

• 10+ years of experience in Application Support, IT Operations, or DevOps
• 5+ years of people leadership experience
• Experience supporting customer-facing digital applications and enterprise systems
• Strong knowledge of ITIL processes including Incident, Problem, Change, and Release Management
• Experience with DevOps practices, CI/CD pipelines, monitoring, and operational automation
• Hands-on experience with cloud platforms, Linux/Windows environments, APIs, and enterprise integrations
• Experience supporting MuleSoft, web applications, and database technologies (SQL Server, Oracle, PostgreSQL)
• Strong vendor management, stakeholder management, and communication skills

Responsibilities

• Lead and develop a team of Application Support Analysts and DevOps resources
• Manage day-to-day support operations, incident management, problem management, and production stability
• Own application availability, service levels, operational KPIs, and major incident response
• Oversee release management, deployment processes, CI/CD pipelines, and environment management
• Drive automation, monitoring, and continuous improvement initiatives to improve reliability and efficiency
• Manage vendor relationships, support contracts, escalations, upgrades, and patches
• Ensure production readiness, disaster recovery planning, and operational compliance with security standards
• Partner with development, infrastructure, cybersecurity, and business teams to deliver stable and scalable solutions

Skills

ITIL processes

DevOps

Cloud platforms

APIs

Vendor management

Leadership

Communication skills

Tools

MuleSoft

CI/CD pipelines

Dynatrace

Splunk

Datadog

Grafana

Git

Jenkins

Azure DevOps

Bitbucket

PostgreSQL

Oracle

SQL Server

OpenShift/Kubernetes

Job description

About Us

At CAA Club Group, we are passionate about keeping ourMemberssafe - whether they are on the road, at home, or travelling abroad.As atrusted Member-based organization, we provide products and services that are essential to Members’ safety and peace of mind. With over 2.6 million Members across Ontario and Manitoba, we advocate on issues such road safety and infrastructure, the environment, seniors’ mobility, and consumer protection. Associates share in each other’s successes, drivechangeand support each other while cultivating a great working environment to deliver on what is best for ourMembers.CAA SCO Systems & Services Inc.is a member of the CAA Club Group of Companies.

Who we are

Are you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion!

• At CCG, we are committed to delivering an exceptional Associate experience. We offer:
• Work-life harmony with access to an award-winning holistic wellness program,
• Continuous learning through our robust corporate curriculum and education reimbursement program,
• Incredible rewards, travel incentives, and product and service discounts,
• Pay-for-performance and best-in-class recognition programs, and
• Competitive benefits that include a defined contribution plan, personal spending account, and so much more.

Join our growing team where everyone belongs!

Position Details

CAA Club Group (CCG) is seeking an experienced Manager, Application Support & DevOps to lead the production support, operational stability, and continuous improvement of Club Digital Applications, Travel Systems, MuleSoft integrations, and ERS platforms. This role will manage a team of Application Support Analysts and DevOps resources, ensuring high system availability, operational excellence, and exceptional service delivery while partnering with business stakeholders, vendors, and technology teams.

What You Will Do

• Lead and develop a team of Application Support Analysts and DevOps resources
• Manage day-to-day support operations, incident management, problem management, and production stability
• Own application availability, service levels, operational KPIs, and major incident response
• Oversee release management, deployment processes, CI/CD pipelines, and environment management
• Drive automation, monitoring, and continuous improvement initiatives to improve reliability and efficiency
• Manage vendor relationships, support contracts, escalations, upgrades, and patches
• Ensure production readiness, disaster recovery planning, and operational compliance with security standards
• Partner with development, infrastructure, cybersecurity, and business teams to deliver stable and scalable solutions

Please note, salary range is not inclusive of total compensation. The expected salary range for this position will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. Candidates with salary expectations outside of the range are encouraged to apply.

Who You Are

• 10+ years of experience in Application Support, IT Operations, or DevOps
• 5+ years of people leadership experience
• Experience supporting customer-facing digital applications and enterprise systems
• Strong knowledge of ITIL processes including Incident, Problem, Change, and Release Management
• Experience with DevOps practices, CI/CD pipelines, monitoring, and operational automation
• Hands-on experience with cloud platforms, Linux/Windows environments, APIs, and enterprise integrations
• Experience supporting MuleSoft, web applications, and database technologies (SQL Server, Oracle, PostgreSQL)
• Strong vendor management, stakeholder management, and communication skills

Preferred Technologies

• Azure, AWS, OpenShift/Kubernetes
• MuleSoft
• Java/J2EE Applications
• Dynatrace, Splunk, Datadog, Grafana
• Git, Jenkins, Azure DevOps, Bitbucket
• PostgreSQL, Oracle, SQL Server

Please note that internal applicants are asked to formally express their interest by applying online no later than 10 business days of the position being posted.

Please note that we may use AI tools to help us through the recruitment process.

Our Commitment

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with all applicable Provincial Human Rights and Accessibility Legislation. CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.