Manager

Homer Street Café & Bar; Vancouver; On-site; CAD 40,000 - 80,000; Full time

Job summary

An established industry player in the hospitality sector is seeking a dynamic Manager to lead operations at a contemporary restaurant in Vancouver. This role focuses on delivering exceptional guest experiences while overseeing both front and back of house operations. The ideal candidate will have a passion for service excellence and a proven track record in the restaurant industry. Join a vibrant team that thrives on creating memorable dining experiences and fostering a positive team culture. If you are results-driven and enjoy a fast-paced environment, this opportunity is perfect for you.

Qualifications

• 2-3 years of restaurant experience required.
• Strong interpersonal and conflict resolution skills are essential.

Responsibilities

• Coordinate daily restaurant operations for high-quality dining.
• Motivate team members and ensure compliance with standards.
• Innovate ways to increase sales and improve efficiency.

Skills

Interpersonal Skills

Conflict Resolution

Customer Service Focus

Sales Driving

Adaptability

Coaching and Management

Education

Post-secondary degree in Business Management or Hospitality

Tools

POS Systems

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

About Us
Wentworth Hospitality Group is looking for eager and engaged individuals who are passionate about next level guest experience! Our Hospitality division includes four restaurants and a boutique hotel.

Homer Street Cafe is a contemporary restaurant set in the historic Homer Building and new Beasley building in Vancouver's Yaletown district. Created within an open concept kitchen bar; classic comfort cooking takes center stage thanks to a fire engine red rotisserie that roasts all manner of proteins. If you are looking to work within a culture that strives for excellence, creates a welcoming atmosphere and guest experience, are service obsessed and love the hospitality industry, you are the person we are looking for!

Position Summary
The Manager will coordinate daily operations to deliver a high-quality dining experience. Responsibilities include delivering efficient restaurant operations, by maintaining high production, productivity, quality, and excellent guest-service standards.

Restaurant experience in both front and back of the house are required to oversee the dining room, check-in with guests, balance seating capacity, and ensure company policies and industry standards are followed. In addition to maintaining our vision by adhering to our values and management principles, this position must provide the highest level of service to our guests. Reports to the General Manager and works closely with the Sous Chefs & Chef de Cuisine.

Position Responsibilities

Front of House

1. Coordinate daily Front of the House and Back of the House restaurant operations
2. Execution of outstanding food & guest service
3. Respond efficiently and accurately to customer complaints
4. Organize and supervise shifts
5. Appraise staff performance and provide feedback to improve productivity
6. Ensure compliance with sanitation and safety regulations
7. Control operational costs and identify measures to cut waste
8. Executes the pre-shifts
9. Innovate new ways to capture sales
10. Motivate & inspire leadership around sales
11. Demonstrate an ‘Anything is Possible’ mindset: dream big and play big
12. Emulate behaviour that drives sales by being on the floor, chatting with guests and help where necessary; no job is too small
13. Other duties as assigned

People

1. Ensure all team members understand and maintain operating standards
2. Motivate team members toward next-level guest service
3. Address guest concerns, seeking positive resolutions
4. Assist to train new hires and encourage continued development for existing employee
5. Ensure brand service standards and proper dress code is always intact
6. Promote a positive team culture with a "can do" attitude
7. Promote a passionate and competitive sales-driven environment
8. Demonstrate, promote, and live by our Leadership Values

Place

1. Demonstrate and promote a professional atmosphere that sustains top employee and guest safety standards
2. Maintain a safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures, complying with health and legal regulations
3. Ensure a safe workplace in compliance with WorkSafe BC

Profit

1. Limit promo & Q.S.A. bills
2. Find new ways to increase profit
3. Find new ways to improve systems & efficiency
4. Waste, spillage, portion control
5. Achieve Labour budgets every shift
6. Bar checks- non alcohol, limes, juice. 86'd product
7. Ensure sales forecasts are accurate, realistic, and achieved every shift

Skills & Qualifications

1. Education: A post-secondary degree ideally in business management or hospitality
2. Experience: 2-3 years prior experience in the restaurant industry
3. Ability to work varied hours
4. Knowledge about driving sales and meeting financial goals
5. Results driven individual with demonstrated record of prior success
6. Excellent interpersonal skills with guests and employees
7. Conflict resolution skills
8. Customer service focus and quality orientated
9. Adaptable and flexible
10. High energy level, with a tolerance for stressful situations
11. Understanding of basic accounting principles and budgets
12. Able to successfully coach and manage people
13. Driven toward personal development
14. Computer Skills: Good knowledge of Word, Excel, Outlook, and POS systems