Manager

Qualicum Beach Cafe; Qualicum Beach; On-site; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Gratuities

Benefits

Staff discounts

Job summary

Qualicum Beach Cafe on Vancouver Island seeks a restaurant leader with a passion for hospitality and guest connection. The role oversees service from start to finish, ensuring a luxurious yet approachable dining experience for every guest.

The candidate should bring 3+ years of management in a similar setting, strong leadership, and solid wine knowledge, with WSET Level 2+ as an asset. A cooperative, energetic, and service-driven attitude is essential.

Qualifications

• 3+ years of management experience in a similar restaurant.
• Strong leadership, hospitality focus, and guest connection.
• Knowledge of wine, beer, and cocktails; WSET Level 2+ is an asset.
• Excellent organization and ability to work under pressure.

Responsibilities

• Deliver excellent and engaging guest service, creating a memorable dining experience.
• Manage day-to-day operations to ensure smooth shifts.
• Oversee menu knowledge, train staff, and handle on-the-floor leadership.
• Control inventory, ordering, and cost-saving procedures.
• Close/open procedures and support promotions/marketing initiatives.
• Lead compliance with safety and sanitation policies.
• Develop team members and onboard new staff.

Skills

Leadership

Guest service

Wine knowledge

People management

Staff training

Education

WSET Level 2+

Fine-dining experience

Job description

Who we are:

Welcome to the Qualicum Beach Cafe, a true west coast hospitality experience with an ocean view! We are a growing company and excited to be in one of the most spectacular restaurant locations on Vancouver Island. We are an upscale casual restaurant that focuses on seafood with a hint of Italian influence. We have an extensive wine and cocktail program to compliment every dining experience for our guests. We strive to deliver luxury service for our guests from the moment they arrive, to the end of their meal, we want their time with us to be memorable.

The Role:

We are looking for a restaurant leader to join our energetic and dynamic team. Our ideal candidate will have a sincere passion for hospitality, true guest connection, leadership experience and strong knowledge of wine, beer and cocktails. We are looking for an ambitious manager that leads the team with grace, kindness and skill. They will oversee the service of the floor to ensure the restaurant enhances and maximizes each guest experience from beginning to end.

What You’ll do:

• Deliver excellent and engaging guest service, creating a memorable dining experience for each and every guest
• Manage the day-to-day operations to ensure a smooth and successful shift for the restaurant
• Assist guests regarding menu items in an informative and helpful way
• Order and settle bills to various payment media, including managerial functions such as voids, QSA etc.
• Follow restaurant policies, procedures and service standards, lead the team to be accountable to follow our operational policies
• Have full knowledge of all menus and promotions
• Follow and lead the team with all safety and sanitation policies when handling food and beverage
• Handle all guest interactions with the utmost respect and professionalism
• Oversee and develop multiple hourly personnel of varying positions
• Help with onboarding and training of new team members
• Controlling inventory and overseeing ordering procedures
• Ensuring cost control procedures are adhered to
• Closing/Opening procedures
• Creating marketing and sales initiatives
• Other duties as assigned

Our Ideal Candidate:

• 3+ years of management experience in a similar role and/or establishment and is looking to grow their career
• Demonstrates honesty, openness and kindness
• Friendly and outgoing, positive attitude and energy at all times
• Self-motivated learner, goal orientated
• Strong organization skill, able to work calmly and effectively under pressure
• Set an example for a respectful, collaborative team while demonstrating appropriate working behaviors
• Problem solving abilities and efficient conflict resolution
• Strong wine knowledge and fine-dining experience
• WSET Level 2+ and/or equivalent is an asset

Required:

• Serving it Right Certification

What We Offer:

• Competitive package includes with gratuities, benefits, bonus and staff discounts
• A strong culture of team work, culture and a fun and fast-paced work environment
• Opportunities to grow your career alongside our expert leaders in hospitality