Managed Services Team Lead/Manager

About Staffing Ltd.; Calgary; Hybrid; CAD 110,000 - 130,000; Full time

Job summary

Join a forward-thinking technology services company as a Managed Services Team Lead/Manager in Calgary. In this pivotal leadership role, you will oversee a dynamic team of IT professionals, ensuring seamless service delivery and fostering a collaborative culture. You will implement best practices, engage with clients, and drive operational excellence, all while mentoring your team to achieve their best. This innovative firm values equity, diversity, and inclusion, making it a fantastic place for growth and professional development. If you are passionate about leading teams and enhancing client satisfaction, this opportunity is perfect for you.

Benefits

Comprehensive benefits package

Continuing education on company time

Professional development time allocation

Qualifications

• 5+ years in a leadership role, ideally in a related industry.
• Experience in technical support or client-facing technical roles.

Responsibilities

• Guide and mentor the managed services team, ensuring cohesion.
• Oversee managed IT services and maintain quality standards.
• Serve as primary contact for escalated client issues.

Skills

Team Leadership

Operational Process Implementation

Client Engagement

Technical Guidance

Collaborative Skills

Education

Bachelor of Science in Computer Science

Tools

Microsoft Cloud Programs (Intune, Identity, Azure)

Job description

Connecting you to Information Technology Management jobs in Calgary, Alberta!

About Staffing is an Alberta-based recruitment company that connects jobseekers to employers across Canada. Established in 1996, About Staffing is a BBB Accredited Business and a proud member of the Calgary Chamber of Commerce.

We have partnered with a forward-thinking, innovative client in the technology services to support them in the recruitment process to find their next Managed Services Team Lead/Manager.

Job ID: 42535

Job Type: Direct Hire

Category: Information Technology

Location: Calgary, Alberta

In this pivotal leadership role, the Managed Services Team Lead/Manager will oversee a dynamic group of IT professionals, ensuring the seamless delivery of managed services while upholding high service standards. They’ll also play a vital role in cultivating a collaborative, supportive, and growth-focused team culture.

Duties and Responsibilities:

• Team Leadership: Guide and mentor the managed services team, building core competencies and ensuring team cohesion.
• Service Delivery: Oversee managed IT services to clients, quality standards, and best practices.
• Client Engagement: Serve as the primary contact for escalated client issues, ensuring timely resolution and client satisfaction.
• Operational Excellence: Implement efficient processes and best-in-class tools to enhance service delivery.
• Performance and Improvement: Monitor team performance metrics, foster cross-department collaboration, and drive continuous improvement.
• Technical Expertise: Maintain in-depth knowledge of service offerings and provide technical guidance to support the team.

Education:

• Bachelor of Science — Computer Science (or relevant education/experience)

Qualifications:

• Clean criminal background

Experience:

• 5+ years in a leadership role, ideally in a related industry
• Demonstrated experience in technical support or client-facing technical roles
• 2+ years of experience with Microsoft Cloud Programs (Intune, Identity, Azure)

Skills:

• Demonstrated experience leading and mentoring a team, including building team competencies and fostering a collaborative environment.
• Confidence in implementing and refining operational processes, with experience in adopting tools to streamline managed services and increase efficiency.
• Strong collaborative skills, with experience working closely with sales, engineering, and other teams to align services with business goals and client needs.
• The ability to understand and genuinely connect with team members’ and clients’ perspectives, fostering trust and effective communication.

Base Salary: $110,000-$130,000 per year

• Salary based on experience
• Comprehensive benefits package
• Continuing education offered on company time, with an allocation of 4 hours per week of professional development time.

Work Hours:

• 40 hours per week
• Monday-Friday

Remote Work:

• This position is hybrid and allows for 2 days a week work from home (Mondays and Fridays) with Tuesday, Wednesday, and Thursday as required in-office days.

Additional Notes:

• This opportunity does not include relocation. It will be the responsibility of the candidate should relocation be required.
• All applicants must be authorized to work in Canada to be considered for employment.

Equity. Diversity. Inclusion. At About Staffing, EDI has always been a business priority and is continually upheld in our business practices.

Please reference Job ID:42535 in your application.