Maintenance Technician

Westbow Group; Edmonton; On-site; CAD 34,000 - 40,000; Full time

Benefits offered by this job

Casual work environment

Growth opportunities

Investment matching

New home discounts

Job summary

Westbow Group is seeking a skilled Maintenance Technician to support our property management operations across Western Canada. Based in a role that involves hands-on repairs, you will diagnose issues, perform preventative maintenance, and interact with tenants to ensure a high-quality living experience.

The ideal candidate brings strong troubleshooting skills, experience in plumbing or boiler maintenance, and a commitment to safety and service.

Qualifications

• Experience in maintenance, repairs, and troubleshooting, with preference for plumbing and boiler maintenance.
• Customer-facing role experience with tenants or residents.
• Grade 12 diploma required; trade training or certification is an asset.

Responsibilities

• Perform complex troubleshooting and diagnostics for building maintenance issues.
• Provide friendly, respectful service to tenants and explain repairs and timelines clearly.
• Execute preventative and corrective maintenance for residential properties.
• Coordinate and oversee contractors and vendors on-site.
• Maintain detailed maintenance records and reports.

Skills

Troubleshooting

Maintenance

Customer service

Communication

Education

Grade 12 diploma

Trade training or certification

Job description

Prokey Living, a division of Westbow Group offers professional, dedicated, and efficient property management services. Based in Chilliwack, BC with locations throughout Western Canada, we manage dozens of residential and commercial properties. Our residents, and the owners of the communities we manage, count on us to treat the communities we manage like our own. We are a company that prides ourselves on living up to our core values:

• We are creative and innovative
• We have fun
• We act with integrity

About the role

Reporting to the Site Manager , you will collaborate closely with other Maintenance Technicians, property management, contractors, and head office teams. Strong troubleshooting ability and technical decision-making are essential for success in this role.

We are seeking a highly skilled, hands-on Maintenance Technician with strong technical depth in one or more specialized trades (plumbing, electrical, flooring, boilers, or mechanical systems). This role is critical to ensuring high-quality repairs, preventative maintenance, and an exceptional tenant experience. This is a customer-facing role with regular tenant interaction. We’re looking for someone who brings both technical expertise and a friendly, patient, and helpful approach - someone who listens to concerns, communicates clearly, and treats tenants and their homes with care and respect.

Hourly Pay Range:$25.00- $29.00.

What you’re great at

Completing repairs right the first time , with zero callbacks due to workmanship.

Executing preventative maintenance proactively and on schedule.

Building positive relationships with tenants through friendly, clear, and respectful communication .

Listening patiently to tenant concerns and handling difficult interactions calmly and professionally.

Diagnosing maintenance issues efficiently and resolving them cost-effectively.

Keeping properties well-maintained, safe, and visually appealing.

Collaborating effectively with internal teams and external vendors.

What you’ll be doing

• Perform complex troubleshooting and diagnostics for building maintenance issues.

Provide friendly, respectful service to tenants , listen to their concerns, and explain repairs and timelines clearly.

• Execute preventative and corrective maintenance for residential properties.
• Conduct regular unit and property inspections.
• Perform light carpentry, drywall repair, painting, and general repairs.
• Assist with building mechanical system checks and servicing.
• Coordinate and oversee contractors and vendors on-site.
• Maintain detailed maintenance records and reports.
• Support unit turnovers, inspections, and move coordination.
• Participate in after-hours or weekend emergency response as required.
• Work collaboratively with the Site Manager and Head Office teams.

What we’re looking for

• Experience performing maintenance, repairs, and troubleshooting, with preference for plumbing and boiler maintenance.

Customer service experience in a customer-facing role, ideally working directly with tenants or residents.

• Grade 12 diploma required; trade training or certification is an asset.
• Ability to prioritize tasks, manage time effectively, and work independently.
• Strong work ethic with attention to quality and safety.
• Comfortable working in varied weather and site conditions.

At Westbow our vision is to create a world where every person has the skills and opportunities to reach their greatest potential. We value our employees; we are creative and innovative, and we strive to build lasting value in all that we do. We offer a casual and flexible work environment, growth and development opportunities, investment matching and new home discounts.

Westbow Group of Companies Ltd. may use technology, including AI-assisted tools, to support parts of our recruitment process by reviewing, organizing, and summarizing information you provide in your resume and application; this may include helping to assess job-related qualifications (e.g., relevant experience, education, skills, and responses). AI tools are used to assist in the recruitment process; all final hiring decisions are made by our team. Questions or concerns can be directed to [e-mail] .