Maintenance Technician

Tfi-Canada; City of Moncton; On-site; CAD 3,444,000 - 4,822,000; Full time

Benefits offered by this job

Company vehicle provided

Per diem and travel allowances

Ongoing training and development

Supportive team environment

Job summary

TFI-Canada in Canada is seeking a Maintenance Technician to perform maintenance, repair and testing of a variety of specialty foodservice equipment. You will interact with customers, respond to service calls, and maintain orderly parts inventory while traveling as required.

This entry-level role offers ongoing training and development, with potential for advancement within the Field Service Department, and may involve overnight travel and use of a company vehicle.

Qualifications

• Trade school or college diploma is an asset.
• Ability to communicate detailed instructions in English, verbally and in writing.
• Willingness to travel and work with various equipment.
• Driver's license is required.
• Second language is a plus.

Responsibilities

• Perform maintenance, repair, and testing of foodservice equipment including FCB units, soft serve machines, espresso machines, fryers, ovens and grills.
• Interact professionally with customers and address concerns.
• Respond to service calls, PMs and installations promptly.
• Complete repairs accurately and efficiently; manage parts inventory.
• Log jobs and work orders using mobile service system.
• Travel as needed and participate in ongoing training.
• Upsell additional services and products when appropriate.

Skills

Customer service

English communication

Multi-tasking

Attention to detail

Safety awareness

Driver's license

Tablet/smartphone literacy

Problem solving

Independent work

Education

Trade school diploma or college diploma

Tools

Mobile service tablet

Job description

For over 60 years, TFI has been a leading Canadian provider of specialty foodservice equipment and service solutions. We support major foodservice operators and independent businesses across the country, known for building long-term customer relationships and delivering reliable, high-quality service. Our work has contributed to the rollout of many well-known menu items nationwide, and we continue to help partners introduce new, profitable programs. With an average employee tenure of nearly 10 years, our team brings deep expertise, strong technical capability, and a consistent commitment to exceptional customer support.

About the Role:

A Maintenance Technician will be responsible for performing effective maintenance on a variety of machines in the food & beverage industry. Regularly performed maintenance is essential for reliability and longevity of equipment. Maintenance technicians will identify deficiencies during PM’s and address by providing estimates to the customer or repairing on site. Technicians who excel in this entry level role may be considered for other positions in the Field Service Department.

What You'll Do

Installing, maintaining, repairing and testing a variety of specialty foodservice equipment, including frozen carbonated beverage (FCB) units, soft serve machines, super automatic espresso machines, fryers, combi ovens and clamshell grills.

Interacting with our customers and ensuring that their concerns are appropriately addressed in a professional and courteous manner.

Responding quickly and efficiently to service calls/PMs/Installs.

Assessing and completing repairs quickly, efficiently, and accurately.

Effectively handling service requests and work orders using TFI’s mobile service (tablet) system.

Maintaining an orderly and accurate parts inventory in your TFI provided service truck/van.

Training with other technicians on preventative maintenance and service procedures.

Maintaining relationships with customers by examining concerns, identifying solutions and recommending system improvements.

Selling additional services and products by recognizing opportunities to up-sell.

Responding to on-call service emergencies on select evenings and weekends.

Some overnight travel required (company credit card, gas card and per diem provided).

Travel to the Manufacturer Facilities (USA) for continuous development/training opportunities as required by position.

What We're Looking For

Trade school diploma or college diploma an asset

Ability to comprehend and communicate detailed instructions in English orally and in writing.

Ability to multi-task and establish priorities.

Knowledge and ability to work on 110v up to and including 220v system and equipment.

Knowledge of local, provincial and federal workplace compliance regulations, ordinances and legislation.

Able to create alternative solutions to problems.

Able to work well under pressure and strong attention to detail.

Must possess excellent customer service skills, with the ability to ask probing questions and understand and resolve customer concerns;

Must be smartphone and tablet literate, with the ability to learn and navigate new software quickly;

Must be able to independently apply TFI’s processes, procedures and uphold rigorous standards without constant management;

Any second language an asset.

Driver's License (required)

Gas Technician 3/2 License with TSSA (required)

Company vehicle provided

Per diem, gas card, and company credit card provided when overnight travel is required

Ongoing training and development

Supportive team environment

If this role matches your experience and career goals, we welcome your application.