Field Service Technician

TFI Canada; Ottawa; On-site; CAD 60,000 - 75,000; Full time

Benefits offered by this job

Company vehicle

Per diem

Gas card

Company credit card

Job summary

TFI Canada is seeking a Field Service Technician to install, maintain and repair commercial foodservice equipment. You will work both offsite and onsite, ensuring customers are up and running quickly and professionally.

The role includes travel to customer sites, occasional overnight travel, training opportunities, and a 8:00 AM to 4:30 PM schedule with overtime. A trade or college diploma is preferred, along with 2–3 years of hands-on experience and a clean driving record.

Qualifications

• 2-3 years of solid experience.
• Ability to comprehend and communicate detailed instructions in English orally and in writing.
• Knowledge of 110V–220V systems and equipment.
• Driver's license required.

Responsibilities

• Install, maintain, repair, and test a variety of specialty foodservice equipment.
• Interacting with customers professionally to address concerns.
• Respond quickly to service calls, PMs, and installs.
• Maintain accurate parts inventory in the service truck/van.
• Assist with training and learning preventative maintenance procedures.
• Upsell additional services and products when appropriate.
• Occasional on-call emergencies and some overnight travel.

Skills

Customer service

Attention to detail

Multitasking

English proficiency

Education

Trade/college diploma

Job description

For over 60 years, TFI has been a leading Canadian provider of specialty foodservice equipment and service solutions. We support major foodservice operators and independent businesses across the country, known for building long-term customer relationships and delivering reliable, high-quality service. Our work has contributed to the rollout of many well-known menu items nationwide, and we continue to help partners introduce new, profitable programs. With an average employee tenure of nearly 10 years, our team brings deep expertise, strong technical capability, and a consistent commitment to exceptional customer support.

About the Role

The Field Service Technician will be responsible for performing offsite and onsite maintenance/repairs to all models of Commercial Food Equipment sold by TFI. As a Field Service Technician at TFI, you will be responsible for maintaining an extremely high level of customer service and professionalism while repairing and maintaining food service equipment. If a customer has an issue with their machine, it is up to TFI to ensure that they are up and running as soon as possible; their business often depends on it.

You can expect:

A steady schedule from 8:00 AM to 4:30 PM (with occasional overtime)

Extensive hands-on training and ongoing support

What You'll Do

• Installing, maintaining, repairing, and testing a variety of specialty foodservice equipment, including frozen carbonated beverage (FCB) units, soft serve machines, super automatic espresso machines, fryers, combi ovens, and clamshell grills.
• Interacting with our customers and ensuring that their concerns are appropriately addressed in a professional and courteous manner.
• Responding quickly and efficiently to service calls/PMs/Installs.
• Assessing and completing repairs quickly, efficiently, and accurately.
• Effectively handling service requests and work orders using TFI’s mobile service (tablet) system.
• Maintaining an orderly and accurate parts inventory in your TFI-provided service truck/van.
• Training with other technicians on preventative maintenance and service procedures.
• Maintaining relationships with customers by examining concerns, identifying solutions, and recommending system improvements.
• Selling additional services and products by recognizing opportunities to upsell.
• Responding to on-call service emergencies on select evenings and weekends.
• Some overnight travel required (company credit card, gas card, and per diem provided).
• Travel to the Manufacturer Facilities (USA) for continuous development/training opportunities as required by position.

What We're Looking For

• Trade school diploma or college diploma an asset
• 2-3 years of solid experience
• Ability to comprehend and communicate detailed instructions in English orally and in writing.
• Ability to multitask and establish priorities.
• Knowledge and ability to work on 110v up to and including 220v systems and equipment.
• Knowledge of local, provincial, and federal workplace compliance regulations, ordinances, and legislation.
• Able to create alternative solutions to problems.
• Able to work well under pressure.
• Strong attention to detail.
• Must possess excellent customer service skills, with the ability to ask probing questions and understand and resolve customer concerns;
• Must be smartphone and tablet literate, with the ability to learn and navigate new software quickly;
• Must be able to independently apply TFI’s processes and procedures and uphold rigorous standards without constant management;
• Any second language an asset.
• Driver's License (required)
• 313A Refrigeration and Air Conditioning License (preferred)
• Company vehicle provided
• Per diem, gas card, and company credit card provided when overnight travel is required
• Ongoing training and development
• Supportive team environment and upward mobility within the organization