Maintenance Technician

TFI Canada; City of Moncton; On-site; CAD 42,000 - 62,000; Full time

Benefits offered by this job

Company vehicle provided

Per diem and fuel card

Ongoing training and development

Job summary

TFI Canada is seeking a Maintenance Technician to perform maintenance on a variety of specialty foodservice equipment in the Moncton area. You will install, maintain, repair, and test equipment, interact with customers professionally, and address concerns with urgency.

The role involves responding to service calls, PMs, and installs, managing parts in your service vehicle, and training with teammates. Overnight travel and occasional US training are possible.

Qualifications

• Trade school or college diploma is an asset.
• Proficient in English, both written and spoken.
• Ability to multi-task and set priorities.
• Knowledge of electrical systems 110V–220V.
• Familiarity with regulatory workplace standards (local, provincial, federal).
• Strong customer-service orientation and problem-solving skills.
• Smartphone/tablet literacy and quick learning of new software.

Responsibilities

• Install, maintain, repair and test a range of foodservice equipment.
• Interact professionally with customers and address concerns.
• Respond to service calls, PMs and installs promptly.
• Complete repairs accurately and efficiently.
• Maintain parts inventory in the service vehicle.
• Train with other technicians on maintenance procedures.
• Upsell additional services and products where appropriate.
• Occasional on-call emergencies; some overnight travel may be required.
• Travel to USA facilities for training as needed.

Skills

Customer service

Troubleshooting

English communication

Multitasking

Electrical knowledge 110-220V

Regulatory compliance

Smartphone/tablet literacy

Driver's license

Gas Technician 3/2 (TSSA)

Independent work

Education

Trade school diploma

College diploma (asset)

Gas Technician 3/2 License with TSSA (required)

Tools

Mobile service tablet

Job description

For over 60 years, TFI has been a leading Canadian provider of specialty foodservice equipment and service solutions. We support major foodservice operators and independent businesses across the country, known for building long-term customer relationships and delivering reliable, high-quality service. Our work has contributed to the rollout of many well-known menu items nationwide, and we continue to help partners introduce new, profitable programs. With an average employee tenure of nearly 10 years, our team brings deep expertise, strong technical capability, and a consistent commitment to exceptional customer support.

About the Role:

A Maintenance Technician will be responsible for performing effective maintenance on a variety of machines in the food & beverage industry. Regularly performed maintenance is essential for reliability and longevity of equipment. Maintenance technicians will identify deficiencies during PM’s and address by providing estimates to the customer or repairing on site. Technicians who excel in this entry level role may be considered for other positions in the Field Service Department.

What You'll Do

Installing, maintaining, repairing and testing a variety of specialty foodservice equipment, including frozen carbonated beverage (FCB) units, soft serve machines, super automatic espresso machines, fryers, combi ovens and clamshell grills.

Interacting with our customers and ensuring that their concerns are appropriately addressed in a professional and courteous manner.

Responding quickly and efficiently to service calls/PMs/Installs.

Assessing and completing repairs quickly, efficiently, and accurately.

Effectively handling service requests and work orders using TFI’s mobile service (tablet) system.

Maintaining an orderly and accurate parts inventory in your TFI provided service truck/van.

Training with other technicians on preventative maintenance and service procedures.

Maintaining relationships with customers by examining concerns, identifying solutions and recommending system improvements.

Selling additional services and products by recognizing opportunities to up-sell.

Responding to on-call service emergencies on select evenings and weekends.

Some overnight travel required (company credit card, gas card and per diem provided).

Travel to the Manufacturer Facilities (USA) for continuous development/training opportunities as required by position.

What We're Looking For

Trade school diploma or college diploma an asset

Ability to comprehend and communicate detailed instructions in English orally and in writing.

Ability to multi-task and establish priorities.

Knowledge and ability to work on 110v up to and including 220v system and equipment.

Knowledge of local, provincial and federal workplace compliance regulations, ordinances and legislation.

Able to create alternative solutions to problems.

Able to work well under pressure and strong attention to detail.

Must possess excellent customer service skills, with the ability to ask probing questions and understand and resolve customer concerns;

Must be smartphone and tablet literate, with the ability to learn and navigate new software quickly;

Must be able to independently apply TFI’s processes, procedures and uphold rigorous standards without constant management;

Any second language an asset.

Driver's License (required)

Gas Technician 3/2 License with TSSA (required)

Company vehicle provided

Per diem, gas card, and company credit card provided when overnight travel is required

Ongoing training and development

Supportive team environment

If this role matches your experience and career goals, we welcome your application.