Maintenance Coordinator

Socket.dev; Saskatoon; On-site; CAD 45,000 - 65,000; Full time

Job summary

Socket.dev is seeking a Maintenance Coordinator in Saskatoon to oversee branch inventory and administrative processes that support maintenance efficiency, customer satisfaction and profitability.

You will manage parts and battery inventories, coordinate with Centralized Parts Ordering, update PartsNet, conduct cycle counts, and collaborate with the service team to schedule repairs and minimize downtime.

Qualifications

• High school diploma or equivalent; degree preferred.
• Interpersonal and relationship-building skills with the ability to collaborate with branch team members.
• Competent written and verbal communication skills.
• 2+ years of experience in customer service and operations.
• 2 years of experience in service and parts department preferred.

Responsibilities

• Full oversight of inventory productivity at the branch(es) for timely service support and to mitigate inventory loss.
• Maintain optimal inventory levels by ordering parts per sourcing procedures and coordinating with Centralized Parts Ordering.
• Receive and store parts; update PartsNet; perform cycle counts; ensure parts are available when needed.
• Manage battery inventory and ensure tires are on hand in the right quantities and specs.
• Ensure warranty items are shipped on time and handle returns/warranty-grams with the warranty department.
• Collaborate with Customer Service Coordinator to schedule repairs as parts are available.
• Provide vendor support and ensure payments are processed correctly.
• Perform process analyses in areas such as Inventory, maintenance profitability, warranty campaigns, cycle counts, RO reviews.
• Support branch financial manager with information that contributes to branch performance and profitability.

Skills

Interpersonal skills

Relationship-building

Written and verbal communication

Customer service experience

Operations experience

Service and parts department exposure

Education

High school diploma or equivalent

Degree preferred

Job description

Location: 830 45 St E, Saskatoon, SK S7K 0W5

Schedule: Monday to Friday, 7:00 AM to 3:30 PM

Position Summary:

The Penske Maintenance Coordinator position is focused on managing inventory and administrative processes of the branch (branches) that support maintenance operational efficiency, effectiveness, customer satisfaction and profitability.

Major Responsibilities:

Inventory Productivity:

• Full oversight of inventory productivity at the branch(es) for timely service support while mitigating risk of inventory loss.
• Maintain optimal inventory levels through ordering parts according to sourcing procedure ensuring suppliers deliver purchases defect-free and on-time through partnering with Centralized Parts Ordering on a daily basis.
• Receive and store parts in an organized and easily accessible manner. Ensure that updates to PartsNet occur timely, complete frequent inventory cycle counts and ensure parts are available when needed.
• Manage the new & used battery inventory and ensure that tires are on hand in the right quantity and specifications in an organized manner.
• Ensure warranty items are shipped and are received on time, as well as follow-up on returns and warranty-grams in partnership with the warranty department.
• Partner with Customer Service Coordinator to ensure repairs are being scheduled as parts are available
• Vendor support and accountability & ensuring payments are being processed correctly

Process Analytics:

• Perform process analyses and reviews in areas such as Inventory, maintenance profitability, warranty campaigns, cycle counts, RO reviews and other areas. Investigate and recommend solutions and/or guidance to issues posing a risk to the drivers of profitability.
• Use systems such as ServiceNet or AS400 to understand the operational dynamics for problem solving and process improvement.

Other Responsibilities:

• Support the branch financial manager by providing guidance and information that contributes to branch performance and profitability.
• Projects and tasks assigned by Branch Financial Manager and District Financial Manager

Qualifications:

• High school diploma or equivalent required, degree preferred
• Interpersonal and relationship building skills with an ability to collaborate with branch team members.
• Competent written and verbal communication skills
• 2 years+ experience in customer service and operations experience required
• 2 years working in service and parts department preferred