Mainframe Support Analyst

RBC; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading bank is seeking a Mainframe Support Analyst to join their Finance IT team in Toronto. This role is vital for managing production incidents and ensuring operational efficiency across critical financial applications. Candidates should have strong Mainframe experience and excellent problem-solving skills. The position offers competitive compensation and development opportunities within a progressive team environment.

Benefits

Comprehensive Total Rewards Program

World-class training program in financial services

Competitive compensation and flexible benefits

Opportunities for personal and professional development

Qualifications

• 3-5 years' experience in a high pressure multi-technology environment in production support.
• Ability to analyze, troubleshoot and resolve production incidents.
• Strong communication and interpersonal skills.

Responsibilities

• Act as a technical troubleshooter across the Finance IT application portfolio.
• Manage and resolve production incidents to ensure closure within SLA.
• Continuously review and recommend production batch optimization opportunities.

Skills

Mainframe

Production Support

Incident Management

Troubleshooting

SQL

Cobol

Unix

Communication

Job description

Job Summary

Job Description

What is the opportunity?

Finance IT is a global technology function responsible for providing operational and change services to Enterprise-wide and business-aligned Finance functions. The Global Application Services team comprises over 60 staff who provide a range of operational, support and technical services across a global portfolio of almost 100 Finance IT-owned applications. The technology stack spans UNIX, Mainframe, Windows and various databases including Oracle, Sybase and SQL Server – many applications are business critical with stringent operational SLAs. As a Mainframe Support Analyst, You will play a key role in preventing and resolving production disruptions, manage risk, improve support effectiveness and continually improve technical processes.

What will you do?

• Act as a technical troubleshooter across the Finance IT application portfolio to ensure accurate and timely resolution of incidents

• Manage and Resolve production incidents raised by Application users to ensure closure within SLA

• Actively monitor application incident queues and liaise with assigned analyst on incident status to ensure there is progress in incident resolution

• Log and continuously review incidents for trends and common root causes

• Ensure process to mitigate, remedy and prevent recurrences of outages are understood by team members

• Continuously review and recommend production batch optimization opportunities for deployment

Must-have:

• Experience with Mainframe (mandatory)
• 3-5 years' experience in a high pressure multi-technology environment in production support
• Required to be on call 7x24approximately one week a monthas part of team pagerrotation
• Experience with Zeke Scheduler preferred
• Ability to analyze, troubleshoot and resolveproduction incidents
• Strongcommunication and Interpersonal skills in order to provide status updates to business and IT management
• A good working knowledge programming languages and relational databases (e.g. Cobol,UNIX scripts, Oracle, SQL Server, DB2)

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services
• Opportunities to do challenging work

Job Skills

Applications Support, Cobol Mainframe, Enterprise Scheduler, Java, Mainframe Technologies, Production Support, Structured Query Language (SQL), Unix

Additional Job Details

Address:

RBC CENTRE, 155 WELLINGTON ST W:TORONTO

City:

TORONTO

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2025-06-16

Application Deadline:

2025-07-04

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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