Mainframe Incident Manager - Onsite

Intellibee; Outaouais; On-site; CAD 60,000 - 90,000; Full time

Benefits offered by this job

Long-Term Stability

Comprehensive Health Coverage

Future Planning

GC Assistance

Job summary

IntelliBee in Canada is seeking a Level 1 Incident Manager to promptly create, triage, and track customer IT incidents relating to diverse technologies. You will collaborate with IT staff, customers and vendors to restore service quickly.

The role requires on-site availability, willingness to work holidays or night shifts, and strong experience with Microsoft Teams (5+ years) along with monitoring tools like WhatsUp Gold, Pingdom and PRTG, and mainframe tooling.

Qualifications

• Minimum 5 years of experience in incident management or equivalent.
• Strong communication skills to collaborate with IT staff, customers, and vendors.
• Experience with monitoring tools and mainframe-related operations is required.

Responsibilities

• Act as Level 1 Incident Manager for critical IT incidents.
• Promptly create, triage, and track incidents to resolution.
• Coordinate with IT staff, customers, and vendors to restore services.

Skills

Incident management

Microsoft Teams (5+ yrs)

Vendor collaboration

On-call / Shifts

Tools

WhatsUp Gold

Pingdom

PRTG

IBM Mainframe

Job description

IntelliBee in Canada is seeking a Level 1 Incident Manager to promptly create, triage, and track customer IT incidents relating to diverse technologies. You will collaborate with IT staff, customers and vendors to restore service quickly.

The role requires on-site availability, willingness to work holidays or night shifts, and strong experience with Microsoft Teams (5+ years) along with monitoring tools like WhatsUp Gold, Pingdom and PRTG, and mainframe tooling.