Mac Key Holder - Part Time - Toronto , ON

The Estée Lauder Companies Inc.; Toronto; On-site; CAD 35,000 - 50,000; Full time

Job summary

The Estée Lauder Companies Inc. is looking for a dynamic Key Holder in Toronto, Ontario. This role supports the Store Manager and Assistant Manager, ensuring efficient store operations and delivering exceptional customer service.

Ideal candidates will have retail experience, strong coaching skills, and the ability to handle financial transactions. Opportunities for career progression and competitive benefits are part of the offer.

Qualifications

• Proven retail experience preferably within cosmetics.
• Ability to provide inspirational, authentic customer service.
• Experience with cash reconciliation and store operations.
• Supervisory experience desirable for leading others.

Responsibilities

• Support Store Manager and Assistant Manager with store operations.
• Conduct cash reconciliation at the start and end of shifts.
• Open and close the store as per the schedule.
• Lead the sales team by modeling customer service behaviors.

Skills

Retail experience

Customer service

Cash handling

Coaching and mentoring

Point-of-sale software

Job description

Description

We are looking for a dynamic and inspirational Key Holder to support the Store Manager and Assistant Manager to ensure the smooth efficient running of the Store. You will use your outstanding coaching and mentoring skills to lead by example, modelling the behaviors that the sales team need to demonstrate in order to provide inspirational, authentic and personalized customer service to achieve all sales and customer service targets.

You will also use your flair for retail and cash handling experience to carry out essential start and end of day cash reconciliation and will also have responsibility for opening and closing the store on a rota basis.

If you are an ambitious self‑starter, with previous retail experience, looking for your first supervisory experience then this is the perfect role for you and the first step towards a long‑term and fulfilling career with a leader in prestige beauty.

With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.

Qualifications

• Proven retail experience preferably within cosmetics
• The ability to provide inspirational, authentic and personalized customer service
• Previous retail operations experience including cash reconciliation and opening and closing the store is desirable
• Previous supervisory experience including coaching/mentoring others to achieve sales and customer service targets is desirable
• Ability to work retail hours including days, nights, weekends and special events in a fast‑paced work environment
• Previous experience with retail point‑of‑sale software
• Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview