MAC Core - 12 Hour Key Holder - Calgary, Alberta

Estée Lauder Companies; Calgary; On-site; CAD 32,000 - 46,000; Full time

Job summary

The Estee Lauder Companies Inc. is seeking a dynamic Key Holder in Calgary to support the Store Manager and Assistant Manager in running a fast-paced cosmetics store.

You will mentor the sales team, model exceptional customer service, and help achieve sales and service targets through inspirational leadership. The role requires flexible retail hours including days, nights, weekends, and special events, as well as experience with POS software and cash handling.

Qualifications

• Proven retail experience preferably within cosmetics
• The ability to provide inspirational, authentic and personalized customer service
• While not essential, previous retail operations experience including cash reconciliation and opening and closing the store is desirable
• Previous supervisory experience including coaching/mentoring others to achieve sales and customer service targets is desirable
• Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment
• Previous experience with retail point-of-sale software
• Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview

Responsibilities

• Support the Store Manager and Assistant Manager to ensure the smooth running of the store.
• Lead by example to model behaviours the sales team should demonstrate for inspirational, authentic and personalized customer service.
• Coach and mentor the sales team to achieve sales and customer service targets.
• Assist with opening and closing duties as part of retail operations.
• Adapt to working hours including days, nights, weekends and special events in a fast-paced environment.
• Utilize retail POS software to process transactions and manage sales activity.

Skills

Retail experience

Cosmetics

Customer service

Coaching/mentoring

Cash handling

Store operations

Tools

POS software

Job description

Description

We are looking for a dynamic and inspirational Key Holder to support the Store Manager and Assistant Manager to ensure the smooth efficient running of the Store. You will use your outstanding coaching and mentoring skills to lead by example, modelling the behaviours that the sales team need to demonstrate in order to provide inspirational, authentic and personalized customer service to achieve all sales and customer service targets.

Qualifications

Proven retail experience preferably within cosmetics

The ability to provide inspirational, authentic and personalized customer service

While not essential, previous retail operations experience including cash reconciliation and opening and closing the store is desirable

Previous supervisory experience including coaching/mentoring others to achieve sales and customer service targets is desirable

Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment

Previous experience with retail point-of-sale software

Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview