Luxury Retail Sales Supervisor & Styling Lead

Marc Jacobs; Toronto; On-site; CAD 26,000 - 28,000; Full time

Benefits offered by this job

Employee discounts on MJ products

Health benefits package

Job summary

Marc Jacobs International at the Toronto Premium Outlet in Toronto, Canada is seeking a Sales Supervisor to support management with daily store operations, drive sales, deliver exceptional customer experiences, and coach and develop the team.

You will help implement company policies, maintain standards, and foster a guest-ready environment while building client relationships and expanding product knowledge across the Marc Jacobs universe.

Qualifications

• 3+ years' experience in retail, sales, or industry-adjacent role with a focus on customer service
• Prior leadership experience strongly preferred
• Experience in generating sales, building, and developing client relationships
• Demonstrated verbal and written communication skills
• Delivers Excellence - demonstrates passion and empathy for clients, anticipates and exceeds client expectations
• Cultivate an Entrepreneurial Spirit - embraces change and new opportunities while remaining true to the DNA of Marc Jacobs
• Creative & Innovative - promotes curiosity, diversity and collaboration - is open to disruptive ideas
• Excellent organizational, follow-up, and time management skills
• Passion for the Marc Jacobs brand and product offering
• Computer skills including operating a POS and navigating Microsoft Office suite
• Must have flexibility to work a retail schedule including evenings, weekends and holidays

Responsibilities

• Consistently achieve or exceed individual & store sales and other commercial KPIs
• Lead the sales floor to deliver an excellent customer experience through a customer first mindset to build loyal customer relationships
• Ensure the store is always guest ready - a place where clients feel comfortable, welcomed and free to be themselves
• Build the sale to achieve KPIs by establishing yourself as an expert and go-to source for styling expertise, seasonal trends and product knowledge
• Illustrate the different stages within the client journey and the core behaviors needed to provide a unique and elevated experience - all with the goal of driving repeat business
• Demonstrate deep knowledge of Marc Jacobs Universe inclusive of product, Brand DNA and pillars
• Initiate regular client contact and provide prompt follow-up on all sales, events, or client inquiries
• Foster a culture of collaboration and open communication with colleagues and management
• Maintain a curious and learning attitude by continuously seeking and receiving feedback from colleagues and management
• Open and close the store according to Marc Jacobs procedure
• Ensure both the sales floor and stockroom are well-organized
• Adhere to all company policies and procedures

Skills

Retail sales

Customer service

Leadership experience

Communication skills

Brand knowledge

Tools

POS system

Microsoft Office

Job description

Marc Jacobs International at the Toronto Premium Outlet in Toronto, Canada is seeking a Sales Supervisor to support management with daily store operations, drive sales, deliver exceptional customer experiences, and coach and develop the team.

You will help implement company policies, maintain standards, and foster a guest-ready environment while building client relationships and expanding product knowledge across the Marc Jacobs universe.